I rarely write reviews, but feel this is necessary. I was a customer at Sprint for 7+ years....I recently moved to the area and went to the Sprint store in Hastings Michigan. I needed to buy a new phone and I asked for it to be overnighted. I waited for my phone the next day and it never arrived. I went back to the store and they said it was a computer glitch. Long story short, I ordered the phone again and it never arrived. This happened twice. The big problem I have is with the customer service from my salesman, to the manager, and I even contacted the district manager who never returned my calls. None of them returned my calls to fix the problem. I canceled my account and went to another carrier. I would not recommend Sprint/T-Mobile and will never go back to them. The customer service was awful and there are much better carriers out there who value the customer. read more