Came in bc phone wasn't charging Gave me a website. Which…read moregave me a phone number. They told me to go to the store. My phone is out of warranty although I've been paying insurance and I'll have to buy a new battery, and go to Leawood to get it serviced. What a joke

I needed to change my wifi data to a higher plan. At 10:30 am No waiting. Friendly Full service…read more She knew everything about the products and plans. It took five minutes. Even if you need to wait it was soooo much better than the Belton store. Hands down. Such a wonderful experience. Much better than calling the Att 800 customer assist lines and be transferred six times and cut off twice. I'm a happy customer and will always visit this store.

Excellent customer service via De Von at the Shawnee Mission T-Mobile store. Had a OnePlus 6T phone…read morewhich i've owned for over 2 years. Suddenly beginning of August, every call would drop at 3min 10sec. After investigation, many complaints arose with the same issue. This occurred after a software upgrade took place from OnePlus (Chinese). No time of a fix was given, so i decided with De Von's assistance to upgrade to a Samsung A71 5G. Without giving specifics, De Von was able to provide a sizeable discount being the issue with my OnePlus was not one i had created. He copied all info onto the Samsung and was very patient while i checked every aspect of data to ensure nothing was missing. I highly recommend asking for De Von if you are a T-Mobile customer. Just a side note, Samsung no longer makes their phones in China, but rather Vietnam which is totally fine with me.

The store manager is a bubbly fake inconsiderate child who should be bounced to the unemployment…read moreline. She is extremely rude and I left so upset I cancelled my service after being a customer for twenty years. I will not pay for a service where I am treated like a dog when I go in and ask for help. One star is generous.

i clicked Buy Online , then called them -- and they new nothing about purchasing online being…read moreavailible to customers - he said they are a brick a mortar store.

Walked in, gave them my phone and explained the problem. They took a look at and had it fixed in 45…read moremins. Very affordable and prompt service is hard to find!

They're always willing to help with any problem I have! All reps I've worked with are just great!!read more

I moved back to the area not long ago and needed to change my cell provider for better coverage. I…read morewent to the AT&T store looking for a few answers. I was told my phone was locked and wouldn't work, so I need to purchase a new phone. I said, I didn't want a costly phone and was told, $95.-$100 per month w/ service. Then, the two employees who never stood up all while we were talking, directed me to the local MART for a GoPhone instead. I came home to a flyer from AT&T wireless and went online to check it out. I chatted w/ Jessica and within a few minutes she priced a new phone and service for me which was reasonable. I told her what happened at my local store and she asked about my current phone. Come to find out, I do not need a new phone at all. Imagine that. Maybe next time, the employees should stand up when a potential new customer walks in so they can see who to speak to. And don't lie to me. I understand trying to make a sale, but if I need anything in the future, I will deal with AT&T online.

This used to be a great store with friendly and helpful staff. I was in there today and the girl…read morebehind the counter was rude and couldn't be bothered to put her phone down. Troy or Trey wanted to argue how great "Unlimited" was at 600 kbs. Then he kept offering me solutions that were not really solutions. For the few viable possibilities, they had no equipment. I will drive to Belton to the Verizon store, this location isn't what it used to be.

From the owner: Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest…read moremobile phone technology at 650 S. Commercial St. in Harrisonville, MO 64701