T-Mobile Authorized Retailer

2.3 (7 reviews)

Mobile Phones

Closed • 11:00 am - 8:00 pm

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T-Mobile Authorized Retailer - Mobile Phones Near Me - Hagerstown, Maryland

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Tofer M.

2 years ago

wanted to switch to t-mobile and my agent was very helpful. i was signing up for an age dependent plan but didn't know that i needed to be the primary account and i guess the agent didn't know either because he let my 28-year old partner be the primary. got our first bill and it was forty dollars more than the plan we signed up for. come to find out, the plan automatically switched to a plan where my partner is able to be the primary. t-mobile will not fix it. despite 2 calls and lots of conversation, they refuse to back up the agents lack of knowledge. they didn't stand behind their product but instead blamed it on a strict computer program. lamest excuse ever. read more

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Greg G.

4 years ago

Tech support is no help. A can of cheese whiz would do better. Bill is erratic. Clearing up issues even with receipts in hand is difficult. Checking into a better provider. read more

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Gabi V.

168

4 years ago

We went in to ask for pricing/package options for switching to T Mobile from a different carrier. We asked to see the plan options and she asked us " how much can you afford?" We told her what ever was necessary since I didn't know how much I paid (I was still under my parents account-bless them) and my husband is ... my husband and doesn't know. Anyway, we told her whatever necessary and she said "well I need to know how much you can afford." We then told her we wanted the cheapest plan they had. She stared at us and again said "I need to know how much you can afford". After that I asked her if it was possible to view their plan options online and she said " I don't know I've never looked on our website". So my husband and I looked at each other and realized she did not want to help us. So we left. Whatever young lady was working at this T Mobile store at 7:45pm on 01/05/2023 needs to return to training and work on her 1. Client service skills 2. Client communication skills 3. Patience. We were very disappointed and will not be moving forward with T Mobile. read more

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Rae R.

6 years ago

Had to go to store in- person; cannot get a resolution via phone service. Two employees in store, no one else. VERY rude. Told husband and I that one of us would have to wait outside (even tho store capacity is 8 in times of Covid and there was literally NO ONE ELSE in the store. So I stood outside in 37 degree weather waiting for them to explain to him that they didn't know how to solve the problem. Effing. Idiots. Really a shame since up until now I've been happy with T Mobile service, but the customer service gets a straight up ZERO. read more

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Damein W.

4 years ago

This is a terrible store. They attempted to try to add on extras to my account and say it was free under a bundle promotion, but was actually billing me and telling me it's gonna come off my account in two months the next billing cycle I would never shop here again. read more

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Vanni ..

8 years ago

best. t-mobile. ever!!! ive gotten so much help from the team always!!!!! will be referring everyone i know there!!!!!:dddddd read more

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Pat s.

5 years ago

Love the staff I was there between 12:30 and 2pm. They were very cordial and welcoming. The gentleman showed an earnest desire to help me figure out why no calls were coming in or out to my phone. I felt very comfortable. They are a credit to your business. This is in reference to the t mobile in valley mall. read more

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More info about T-Mobile Authorized Retailer

17301 Valley Mall Rd
546
Hagerstown, MD 21740
Directions
(240) 513-6262
Call Now
Visit Website
https://www.t-mobile.com

Hours

What time does T-Mobile Authorized Retailer open?

T-Mobile Authorized Retailer opens at 11:00 AM on Monday, Tuesday, Wednesday and Thursday.T-Mobile Authorized Retailer opens at 10:00 AM on Friday and Saturday.T-Mobile Authorized Retailer opens at 12:00 PM on Sunday.

What time does T-Mobile Authorized Retailer close?

T-Mobile Authorized Retailer closes at 8:00 PM on Monday, Tuesday, Wednesday and Thursday.T-Mobile Authorized Retailer closes at 9:00 PM on Friday and Saturday.T-Mobile Authorized Retailer closes at 6:00 PM on Sunday.

Mon-Thu 11:00 AM - 8:00 PMFri-Sat 10:00 AM - 9:00 PMSun 12:00 PM - 6:00 PM

Payment methods

Does T-Mobile Authorized Retailer take credit cards?

Yes, T-Mobile Authorized Retailer takes credit cards.

Outdoor Amenities

Does T-Mobile Authorized Retailer have parking?

Yes, T-Mobile Authorized Retailer has parking options.

From the Business

Specialties

Visit the T-Mobile store in Hagerstown and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 17301 Valley Mall Rd 546 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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Verizon

2.7(11 reviews)

0.1 mi

Available by appointment

Shipping

Strongest praise for Ziaire and Brandon who worked for several hours on the phone with customer…read moreservice to successfully resolve a complicated trade in issue, without the benefit of getting any commission (we bought a phone at a different location). Their outstanding customer service was most impressive.

DO NOT go to this store for any help. They have employees who have no idea of Verizon's policies…read more Call Verizon directly or go to a real Verizon store.

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UScellular

2.7(3 reviews)

0.1 mi

•$$

Us cellular promised to pay our etf with our last carrier and did not. How we found out was a…read moreletter from a credit reporting agency. So I called us cellular. Excuses were....we were busy, you didn't fill out the rebate paperwork, it's our other carriers fault for turning us in to credit agency. I signed a contract to pay off the phones and us cellular tells me I signed. A 2 yr contract. I don't advise anyone to go to us cellular

Got a new phone tonight. I have always dreaded going to the phone store. I'm happy to report my…read moresalesman, Mark Johnson, was AWESOME. He knew all of the products, plans, and blew through all of the red tape and paperwork with ease. Happy camper.

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T-Mobile

My husband and I purchased two expensive iPhones 16 Plus from T-Mobile less than a year ago, after…read moredownloading the latest software and both of us having major issues with our phones, I decided to go the the store where we bought them.(January 29,2025 at 11:15am) I walked up to a blonder lady roughly around late 20's early 30's who worked for them and asked her some simple questions, she brushed me off and said, I'm not Apple it's not our problem and ignored me. I left and went to Best Buy who didn't sell me the phone or have a contact with and they were willing to help. When our contact is over we will get our phones from Best Buy where we should have gone to in the beginning. Please teach your employees the importance of customer service..

I lost my old phone and had to get a new one…read more The two guys working there were super knowledgeable with getting in a new Sim Card for my new phone. The service was friendly and quick.

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T-Mobile Authorized Retailer - mobilephones - Updated October 2026

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T-Mobile Authorized Retailer