Horrible experience. We came from two different carriers. They told us we could do a keep and switch. Which means they'll pay off our old phones. At the same time , the nappy haired kid that looks scared of everything said we can also get free phones. They give you credits every month towards the phones. What he didn't tell us was we would have to pay for our phones if we did that plan. He made it seem that we could just get two new phones. We both had s25 and did not need the s26. We only took the deal because he said we'll pay off your old phones and you can get new phones for free. They jerked us around for 2 months. We had been in the store over ten times. And they kept telling us they're working on it , they'll get it taken care of. I just come to find out that there's nothing they can do. So I had to pay off my phone, over a grand. If they had fixed it in the first thirty days , we could have returned the phones and just kept our phones. But they made sure to prolong it as much as possible. So that we would be outside those thirty days by lying to us , a saying that the district manager is on it and going to get taken care of. The same district manager that used to be the general manager of that location. I am beyond displeased and don't leave reviews. But now I am out 1300$. This is extremely dishonest. And the fact that nobody wants to make it right is sickening. read more
