I initially went into the location to get home internet. They talked me into switching my cell service to them. I was told my total bill for cell service and internet was $130 and they guarantee the bill would be that amount. I dealt with Alan and the store assistant manager(the one who gave me the $130 quote). They talked about auto pay and I told them I could only do auto pay with a credit card. I was still told my bill would be $130.
I checked my bill and it was $145. Went back to the store and the store manager said the assistant store manager quoted me the wrong price and there was nothing she could do about it. I asked her about honoring the quote the assistant store manager gave me and again was told she could not do anything.
I should not have to pay because the assistant store manager misquoted me. Alan (sales rep) even backed up my store, but the store manager did not care. Unacceptable! read more