It's really hard for me to be wowed at a cell phone store. It comes 3rd to having to haggle for a…read morehome price, it normally equals to having to haggle your ass off for a good car deal. Not this time. My time was given to Whitney, and I was so over the moon with the wonderful experience that we had, that I felt everyone should know. We had NO WAIT! (Crazy right?) walked in, met Whitney, and it went fabulous. We weren't aware of the taxes that we would need to pay to add a line, so after all of that work, she came in, on her day off, to complete the transaction two days later when we were ready. She also went out of her way to set us up for u-verse when the website kept telling us that it wasn't in our area. I've never honestly been so happy with a carrier, carrier store, and a representative of said carrier. Seriously. I'd given up on the idea of decent customer service until we met Whitney. She's the reason that we are willing to drive the 7 hours from Memphis, back to knoxville, just to have our carrier needs met. I highly recommend this establishment, and please, when you're there, ask for Whitney. She's wonderful!!!

What a waste of an hour. Went in to get a replacement screen saver after my phone got run over by…read morea car. Waited almost an hour. There was a manager there and the whole time I was there, he stood on the sales floor and did nothing. There were at least 3 other people ahead of me in line; another may have given up and left. Try Verizon. I was happier with them.

My family moved to Tennessee three years ago. Spectrum is the service most used in our area. We…read morehave been very pleased with our internet and cell service. In the last month I have visited the Spectrum Farragut Kingston Pike office twice. On my first visited I returned an extended wi-fi box , I was very pleased with the prompt service I received. Yesterday I went back to the same office because my cell phone was not holding a charge. My phone is now holding a charge and working and overall working very well. On both visits I dealt with Cash. He was extremely professional and seemed to really care about at my satisfaction. I was very impressed with Cash and would highly recommend him to assist you with your Spectrum account.

My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

bought a desktop pc form here only isuse is they didn't give me the password so I can't even use it…read moreand they are closed Sundays and I can't get ahold of anyone

Customer service person today was rude as hell. Touching his face/mouth while handling my phone…read more Had to attempt to get me the transfer pin thrice and wasn't knowledgeable enough to advise on paying phones off now or later. Then had the nerve to act like I was the problem as I was walking out (Yes, I heard you. Coward.) Customer service is poor all around. Even when you call in. I was a customer for 15 years and transferred all 3 of my lines today. Glad to be done with this company.

The billing department stinks. You can not get any help without them charging you a fee! The…read morescrewed my bill up and instead of fixing it, told me there would be a 10 dollar fee from them to fix it. I needed to use app... even though the app did not fix the issue!

From the owner: Visit the T-Mobile store in Farragut and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 11655 Parkside Dr can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I brought in a Samsung s4 cell phone in about a week ago for repair, not expecting a positive…read moreoutcome as three technicians around Knoxville had already viewed the phone and diagnosed a complete motherboard failure and no possibility of repairing the phone. The little shop had three customers ahead of me, so I waited. When I met with the technition, I described the phone's behavior and stated that if the repair were a lost cause, I was not interested in paying a $50 fee to confirm that the phone was in fact broken. He assured me that if he could not fix it, I would not be charged. There was a cue of laptops to repair ahead of mine, so he stated that it might take a while to get to mine- first come first serve. I left the phone with him. I couple hours later i got a call that the phone was fixed. I picked up the phone, and while paying for the repair I asked how this might have been avoided. He sold me an SD card, and guided my adjustment default saving to the card instead of the phone's hard drive. While I can never be guarantees that no failures will occur, at least now I have the photos and contacts saved to SD and easily removable. I thought this was excellent service and this is where i will return in the future.

Surprised at how professional this little place is, and the prices are quite competitive. Not sure…read moreabout iPhone but Android users should definitely keep this place in mind.