This review is from both my brother and I. Our family has a long relationship with Keller Meats and have always been pleased. Before I wrote this review I called Mr. Keller to get his response. In February, we purchased beef from my brother, who has been a farmer all his life. The beef was raised in the barn and only fed hay and grain. Mr. Keller picked up the beef and processed it for us. We split the beef between my other brother, my nephew, and myself. The first piece of meat I made was the brisket, it was tough and had a different taste. I blame myself for not marinating it long enough. I tried the hamburger also had a different taste, I am used to ground round, but I could only get 80/20, so I assumed the taste was because I was not accustomed to that much fat in my meat. I made a beef roast, it was the same tough and had a different taste. I spoke with my brother who purchased the other half and he said the same. My nephew also had the same response as well. We spoke to my brother who raised the beef and said that that beef was no the one he raised. I called Tom Keller he said it was my brother's beef and he wanted us to bring in a couple of pieces of the meat. My brother took and it in and they told him it was the right beef. Not sure how he can tell by looking at frozen meat. Mr. Keller said he may not have let the beef hang long enough causing the meat to be tough. He said the Film on the meat was bone dust. My brother asked why the meat in the case didn't have the film and Keller said it was washed. My question if you wash the meat for the case why would you not do the same for the meat that you butcher. I asked Mr. Keller if there could have been a mistake. He said he would never switch beef, but I never said he did switch the beef. We spent $2900 on meat which no one wants nor will eat. We checked with other butchers and their response was that is was meat from an old cow. Was it the hang time, was it the bone dust, or was it truly the wrong beef? And other reviews spoke about Keller meats processing having the same issues, not just with beef, and I wanted to give my story so that others were forewarned about Keller Meats processing. Instead of letting the meat go to waste we donated it to a church in Cleveland so that it could be used to feed the homeless. We thought it better that way so some people could get a meal out of it that they would normally not and for others to know about our experience with Keller Meats processing. read more
