Asked for a simple drain survey and now they've vanished…read moreAsked for a simple drain survey to prove that the drains don't cross over into a different freeholder, the attended promptly and promised the survey results within 2 working days. No response to this survey on multiple attempts and it's been 2 weeks.

Avoid - carried out unauthorised work and charged me for it…read more I hired Aspect to unblock a drain in my back garden. Their engineers spent a combined 6 hours working on it, costing me over £700. On completion they informed me that the drain had partially collapsed somewhere under another property's garden. We subsequently called out Thames Water who informed us it was "highly likely" that Aspect's engineers had caused the damage and that, as the blockage was outside of my property's boundary, Aspect, as a private contractor, were not authorised to work on the drain and should have stopped work the moment they realised the issue was outside of my boundary. Aspect's engineers are either poorly trained and do not know where they can and cannot legally operate, or they are happy to work on unauthorised drains and charge customers a significant amount of money to do so. My attempts to contact Aspect on this matter have been met with complete silence. This does not indicate of a well well, professional firm. If you are considering Aspect either as a domestic or corporate client, or considering working for them, I would strongly recommend considering other companies.

Very good service! They are pricey, but they are doing an excellent work…read more I had a problem with the boiler (there was no hot water) and the engineer promptly fixed it on a Sunday morning. He also explained the cause for some other heating related issues in my apartment which was very helpful. Also when calling them to visit my flat I didn't have to listen to music and/or speak to a robot for XX minutes before talking to a human. I immediately spoke to an operator which was great because I hate wasting my time waiting on the phone.

A Running Scam -- A Criminal Scheme of Alarming Scale! It's…read morehard to believe this so-called business is still operating unchecked. For years, it has posed as one of Britain's top plumbing companies while repeatedly defrauding customers. I wish I had read the many negative reviews from others who were scammed just like me. The company displays a distinctive pattern. We called them to replace a simple plastic bath mixer- an attachment -- a very basic fixture that any professional plumber should carry or quickly source. During the initial call, and after paying £156 in advance, for the first hour, I offered to send a photo of the required part. They refused. That should have been the first red flag. Their tactic is simple: arrive, declare they don't have the part, suggest a quick trip to a local DIY shop that predictably doesn't stock it, then "go to Argos" -- consuming most of the paid hour. The plumber never returns but instead sends a follow-up report, suggesting another visit the next day for an additional £200 to "complete the job." In reality, the part is standard -- any competent plumber should either carry it or be able to collect it easily from their office stock. Instead, the company pockets £156 for doing virtually nothing. For reference, they quoted £360 to install a basic shower mixer onto bathtub taps -- a task that's usually straightforward and should not require such inflated costs or deceptive practices. This operation has exploited customers this way for years, as proven by numerous similar online complaints. Avoid these fraudsters and report their scam to Citizens Advice, who can escalate the matter to Trading Standards for investigation.

We were extremely pleased with the service received, the designs for our wetrooms were incredibly…read moregood. The goods arrived in a timely fashion and were delivered at a time of our choosing. After sales was the jewel in the crown, as our fitter was a bit confused by some of the parts - nothing seemed too much trouble for them. Well done.

From the owner: We are a family business specialising in the design, supply and installation (or supply only if you…read morehave your own wetroom or bathroom installer) of wetrooms in Guildford, Camberley, Surrey and surrounding areas. We are based in Camberley and bathrooms, wetrooms and natural stone are our passion. We offer a design service, where we can create realistic visualisations of what your bathroom/wetroom could look like using the latest software. We can do any or all of the following! Design, supply the goods and installation!

Had an emergency about 2 weeks ago. Called Platinum and the plumber came out…read more He was very pleasant and the fixed my problem. Have kept the business card just in case I might need them again.

From the owner: Thank you for visiting us. We supply tradesmen for all types of domestic and commercial clients. We…read moreare based in Walthamstow situated in Waltham Forest in East London. Our service areas are mainly East and North London, however, all tradesmen can sometimes cover jobs further afield including Central London. A selection of our trades are available around the clock for emergency work such as plumbers, heating engineers and gas engineers or electricians. All tradesmen can also be booked in advance for normal working hours scheduled work requests including all our trades above. Please note normal working hours are Monday - Friday 9 am to 5 pm. Outside these hours are reserved for out of hours requests only.

Very poor experience with Serviceteam. They damaged my sink whilst installing an Insinkerator and…read morerefused to fix it claiming that their 'warranty' didn't cover collateral damage. I would warn everyone against using them and wish I had not.

Overall, I had a very bad experience, and this would have been a lower rating if not for Kevin…read more(handling logistics), who was great and resolved things. I had three central heating and one combination radiator installed. This meant the plumber would have to do some electrics. I sent a very clear and detailed document outlining the radiators' specs, sizes, and where I wanted them. The plumber came three times in total (I later learned the plumber hadn't received/read them). For two visits, the plumber had a bad attitude, largely because he was annoyed to be doing electrical work. The third, he was normal, but he was only there to fix a leak he had caused. Details below: - As mentioned, he had a bad attitude overall, not something I'd expected, having used the same plumber from them before (that time, he was normal). - He installed trunking for the electric wires. He did an AWFUL job and put no corner pieces in the joints. Then had the audacity to tell me that they don't make corner trunking. I simply had to point to some in my kitchen. This trying to pull the wool over my eyes and talk down to me, he did multiple times over the three trips. - We had a large Victorian-styled radiator installed. But despite its large BTU, it wasn't getting hot. He claimed that they actually weren't very good and I should have brought a different style (he blamed me/the radiator a few times). On his third trip, he tried to rebalance the system, again claiming they were bad. Little changed. I since got in a new plumber (different company), who instantly told me that the radiator had been installed the WRONG WAY AROUND. This type of radiator has a baffle, so it could never reach full temperature the wrong way around. I was shocked at the Serviceteam's expert plumbers' incompetence. Plus, I was now further out of pocket. - The plumber came back for a third visit because the pipe he installed for one of the radiators was leaking. However, before accepting that it was his work, he blamed the pipework in the house, and it took me ripping up the floor and removing a whole bathroom cabinet before he accepted and fixed the obvious leak. - He also strongly encouraged that the pipework he installed for the radiators be done in a certain way. Faster for him but definitely less pretty. I accepted it at the time as I just wanted him out of my house, but I have since regretted it. Lastly, the company takes AUTO PAYMENTS! A warning because they took the remaining fee despite the fact that I was extremely unhappy with the results. This meant that I had zero control over the situation and had to accept their timelines and hope someone would come back and finish the job. Regarding the terrible trunking, a month later, an electrician came around and finally fixed it. They did this in 10 minutes. As you'd imagine, the value for money was not worth the stress. I had given them a three, but rereading my experience, I had to drop it to 2 stars. Sadly, even if the logistical support staff are good, if their workers perform poorly, it reflects badly on the whole company.

George is amazing. His work is excellent. He is all about finding good solutions and always kept us…read morefully informed. He fixed a new pump for our loft conversion shower, fixed two toilets which hadn't been flushing properly, put a new set of taps on our bath and fitted a new shower. All done at great speed to an excellent standard and afterwards there was no evidence of him having been there - everything spotless. And to top it all off his prices are incredibly reasonable. We can't recommend George and his team enough. Just hope he doesn't become too popular and we can get him for future work as he is too busy!

From the owner: Specialists in boilers, boiler repairs and heating systems, we bring a professional service to the…read moreindustry. We provide advice and guide our customers to the right system for there home for the right price. From boiler swaps to full heating installation, we plan, install and maintain. Our customers can rest assure knowing that they can call us 24/7 and we will respond immediately. Customer service is extremely important to us! We also offer thermal imaging witch allows us to detect leaks under floors and in walls meaning that a leak can be found and repaired quickly and with minimal damage. Also we can provide heating system and whole home health checks with thermal imaging! From cold spots on radiators to heat loss from areas around the house, we can find it! We also fit smart controls such as HIVE, NEST, WAVE and all other models, external heating controls such as 2/3 port valves can be added to give you full control over your heating system.