A while ago, Jim and his crew helped with a remodel of my bathroom. After the install of the shower…read moredoor, one of his guys touched the silicon drying on the glass, then touched the freshly painted short wall top. silicon and wet oil based paint dont mix well. Not knowing this was Fast Lane's guys, I asked them to replace a water heater, and ac ducting across the attic because there was a crushed run. In the process they crushed another run. I dont blame them its near impossible to get to the other side of the house without stepping on something. After the work, they failed to tell me the shattered a 5-6 foot tube light that was in the attic. If they had just told me they did it, it would be fine, I would of know not to walk bare foot down the hall. They picked up the end prong pieces so all that was left was the glass, there's no way they didnt know it happened. Thinking I could count on them, I called them to estimate fixing the crushed duct as it was blowing into the attic instead of in the laundry room. They came, looked around said they would get an estimate to me, and I owe $75 for them to come and estimate the job. They never mentioned there was a cost to look at it. I had to call the next day and they said "worse case its $1,500" noting itemized, just a rough guess and "I have to cover my costs and I really dont know whats back there and what it will take" I asked what I paid $75 for if they werent going to estimate it? I thought it was suppose to be an estimate not a guestimate I paid for. They should of climbed back there so they could see what the job would take, I paid for them to do that. Jim offered me the $75 back and I accepted, its been a week and 4 phone calls and he still hasnt returned the guestimate fee. They are clearly avoiding me. Another HVAC company came out the same day (in 1 hour) and quoted less than half $680 (that's half when including $75 fast lane's estimate fee) and they actually climbed back to see what was needed. Said it will take 1 hour maybe 2. I wont name the other company because I want this review to be genuinely about fast lane. This other company came out this morning at 8:15 am and was done at 9:07 am. Even told me that they didn't need as much ducting as they though, so it will be less than they quoted. See pic attached. The guys at fast lane seem nice and all but its pretty clear the experience I've had is not likely one anyone would like. By posting this review I'm sure I wont get the $75 back but hopefully it costs them more from anyone that reads this. Maybe change the approach, I wasn't focused on a cheaper price, I was wanting someone I could trust and I would have spent $1,500 if you had given me a better feel. Just because the weather is hot and they are a Heating and Air and plumbing company doesn't mean they are good. Look around.

We have had several issues in the past years dealing with just poor unprofessional…read morecontractors/workers,we located this company and the owner name is Jim,all I can say is AWESOME,great job from beginning until the end of the job,the young lady Ms.Jennifer in customer service was excellent very professional when it came to the knowledge of the business and what was needed and the best prices,my water heater was replaced,Mr.Jim employees were excellent with correcting other issues that past contractors messed up,I recommend this company,they are fast,reliable,stand behind their products,I have nothing (-) to say about this company,I will be utilizing their services for several other jobs also

Called Sandy in the office and asked about replacing the upstairs unit. Danny came out the next…read moreday and reviewed and gave me a quote. Said they could be back in about a week. About a week later they showed up and replaced the compressor, furnace, and coils all in a single day. Everyone was friendly and organized. Great business and people!

I contacted Payne Services to run a gas line from MLGW to the fireplace for gas logs. The…read moresuccessful journey started with Sandy who is the office point of contact. Within two days, Danny assessed the requirement and provided a quote. Two days later the Payne Team (Jeremy, Will, Pat and Danny) got the line ready for the county inspector. The inspector pointed out the attention to detail and workmanship. A day later, the logs were connected and a different inspector provided the final approval. In brief: the Payne Team did what they said, they were very friendly, they had their work acknowledged and I provided the Payne contact information to friends and family. Thank you again Team Payne.

Echols Electrical came out to complete a job on repairing my pool light…read more Ed Chambers and Hunter were excellent. Quick, efficient, and kept me updated on progress and plan the entire time. Very kind guys and overall a great experience with this company. I will definitely use them again.

Very helpful. Always communicated every time. Quick to respond and did an excellent job.read more

Very courteous and knowledgeable. Called and they were able to help me the same day before the…read moresnow/ice storm moved in.

JMC are punctual, friendly, knowledgeable, and honest. They fixed my gas furnace when it quit in…read morethe middle of winter, and my A/C compressor when it went out in the summer. They're definitely the first ones you should call when something breaks in your attic.

I definitely received five star service from these folks today. They cleaned out a very clogged…read morepipe running from my HVAC unit that had flooded water everywhere. They did a great job for a very reasonable price, and were so polite and friendly. I have a flame point Siamese cat who is pretty skittish around most strangers. Not this time! He came right over for pets and back rubs. Animals know things about people sometimes, and decided right away that these were good friends. I recommend them highly and my cat does too.

They were so amazing! They responded super fast and gave some advice on why could go wrong before…read moreeven taking the job. They were super knowledgeable and so informative. Took the time to teach me a about my unit and what to expect in the future. 10/10 and Will for sure keep using their services.

John was super easy to work with and it was a seamless process using my home warranty. John and…read moreCole were both professional and even came within 20 mins when I noticed another issue.

Always wick to respond. Takes time and pics to explain the repairs or service. Many neighbors…read morerecommended him to us. So glad they did!!

Rick has been servicing my home for 3 years. HVAC and other miscellaneous jobs. He is on time,…read moreefficient, knowledgeable and good value for his service. He is able to schedule quickly and timely. Great job and nice man too.

I just had my annual AC maintenance done and I'm thoroughly impressed. They were incredibly…read morethorough, cleaning the coils and checking the coolant levels to ensure everything runs efficiently for the winter. It's rare to find a service that is this honest and doesn't try to upsell you on parts you don't need. My unit is running quieter than ever!u

We needed a gas line and door frame removal and replacement at my rental property. Cody was…read moreresponsive and gave me a competitive estimate. But what really stood out, was his proactiveness in gauging the needs for my project, great communication and connecting with the other contractor and tenant to ensure a smooth and very successful outcome for my new heater installation. He showed up several hours in advance to ensure he completed his part of the project, so the HVAC installation could be completed on time. I highly recommend Cody for any project. Thank you!

Set up 3 separate times for them to come give me an estimate. Each time after sitting and waiting…read moreseveral hours, was texted saying they need to reschedule. They didn't call or show after 3rd missed appointment. Appointment was first scheduled thru Yelp and then I was texted by William.