Ken Hollis comes across as an honest guy but he is a liar and does not stand behind what he sells. Defective Envara Elba flooring was installed by his installer Mike Andrews. This flooring has a 30 year warranty and began to come apart after three months and was reported to T & H. I was dealing with health issues and was very patient. In Dec. 2024 Ken offered to replace the flooring and I would pay his cost for the flooring and he would cover installation. Now 5 months after accepting his offer Ken doesn't return numerous calls and is never in the store when I stop by. As senior citizens we splurged to use Ken and now regret that choice. Our next step is filing a lawsuit. read more