I'm gonna be as fair as I can be. These guys get a C+\B-…read more The finished product is a solid B. Not bad... but not as good as other granite finishers have done. Their grade falls off hard after payment and initial countertop layout has been done. They were terrible at communications for a problem they created. Clearly the departments there don't talk to one another very well. Phone calls back from anyone was like pulling teeth. Missed an install date because their truck broke down. Finish work, corners, joints sink cutout......a B! They got creative with an incorrect cut and hole that was drilled wrong, but they made it workout. Overall we got lucky but when your talking 7-10K in granite....I'd look at other dealers and read reviews.

Beware of added costs, substandard work and the worst customer service I have ever encountered…read more Beyond the illegible handwritten quote that was sent via text, and being up-charged for materials we did not request, the account rep did not own up to their mistake, and the manager was extremely rude and disrespectful. I would never recommend this company.

High quality cabinets at a reasonable price. My wife and I will definitely be hiring BPG for future…read moreprojects.

From the owner: Premium design and finish services offered with a personal touch.read more

Thank you to Diana and Daniel for turning our attic into a beautiful living space . Highly…read morerecommend this company as they are meticulous in their work. Honest and kind people who will work with you to make your dreams come true! Very respectful and clean at a fair price! Thank you again for all your hard work and coordination during the project.

We needed to remodel our entire half bath downstairs for my father that I moved in with us. We…read morecalled Diana out for a quote and just her attention in what we needed and seeing her ideas, we were sold immediately! Daniel and Dmitry did an amazing job! They took just enough time to be immaculate but did not drag their feet! There is no question that their work and Diana's vision added value to our home. Absolutely recommend! And absolutely would use again in future projects!

I cannot say enough wonderful things about working with Jimmy on our grout cleaning and sealing…read moreproject. The entire process was seamless and highly professional from start to finish. His straightforward website made scheduling an estimate a breeze. During the initial visit, Jimmy thoroughly evaluated each area, explained his process, provided grout sealant color samples, and gave us an on-the-spot estimate that was incredibly fair. On the day of the project, Jimmy and his team arrived right on time and maintained the same high level of professionalism. I especially want to highlight Jimmy's outstanding commitment to customer satisfaction; he immediately noticed a small issue that required repair and went completely out of his way to fix it. We are very happy with the results. Jimmy is truly a dependable business owner who stands behind his work and we highly recommend!

Jimmy and his helper from Grout Medic cleaned our bathroom tile today. After they were finished, it…read morelooked like I had a brand new floor!! Honestly, the grout was so dirty, I didn't believe it could look that good! I highly recommend Grout Medic!!

love their flooring!My Husband and I bought some flooring from them and it was great!read more

If money were no object, this would always be my go to place for all of my flooring needs! Not…read morekidding one bit; this store has it all! I saw an almost uncountable amount of vinyl planking in any color that's imaginable! There is a vast selection of carpet and even tile. In store or online shopping is available. They also have delivery and curbside pickup. Professional installation of all products is offered! I did indicate that pricing was in my opinion as upscale as the flooring. To me the products in this place are up there price wise when cost is considered ; but you get what you pay for in real life! I do recommend!

It all started with leaking faucets in both my bathroom sink and bathtub. I called Upstate…read moreSolutions, and had them replace the sink faucet and they did an excellent faucet installation. Upstate Solution couldn't do the bathtub faucet, because they don't do tile work. My house is an older house with a cast iron tub. I only used the tub for showers, and was looking at having to have the wall opened, then calling a plumber to fix the leak, some one back in to replace the tile work. After that I was then going to find someone to come in, and resurface or attempt to make the bathtub look better. My decision was to just find one company that could do everything at once. Some of the services provided by some of the companies are misleading, until you talk to them. Things they say they can do, they don't. I looked on Google for places with at least 5 star ratings and good reviews. I called several places, that gave me the impression that they weren't interested. One man still had his company listed, but told me that he no longer did that kind of work, another man was going to have knee surgery, and suggested that I wait until after his recovery. Another man suggested that I give his friend a call(he wasn't listed or licensed) that was not even happening. I decided to call Palmetto Bath to discuss getting my bathtub removed and a walk in shower installed. I called and scheduled a free consultation and the rest is history. Will and Jason did an awesome job installing my shower, answering questions and explaining what they were doing. These two work well together, and it was a pleasure meeting them. Thank you Surface Genie and others for leading me to Palmetto Bath.

My elderly parents had a walk-in tub installed a year ago. Recently we discovered that there had…read morebeen an ongoing leak which saturated the floor under the tub, under the bathroom floor, and wood subfloor and joists under the house. The plumber cut off the water supply to the tub and the leak stopped. The RestoPros technician who demolished the bathroom floor said he also believed the leak came from the tub. I contacted Leslie Hoffman, explained the situation to her and forwarded her photos of the water damage. She had Jeff Aiken, the Operations Manager, call me (that was on Thursday). I explained the situation to him and he had also seen the photos. His first comment to me was that we couldn't prove it was their fault. His second comment was that he didn't even know what he was looking at on the photos. His third comment was that he could probably come inspect it the following Tuesday, or maybe Monday, but that it "would probably be dry by then." He also said any work we did before he could examine it would "nullify the warranty." At that time I had moved the parents (97 and 85) out of the house and into an extended stay because of the demolition and fans/dehumidifiers that were running. I left voice mails and sent texts to him on Sunday evening, Monday morning and Monday afternoon. I explained that I did not live at the house and would need to drive over to meet him. I got absolutely no response. On Tuesday afternoon, having not heard from him, I went to the house to check the mail, check on the house, etc. By 3:30 I was already home and contacted Leslie. She called Mr. Aiken and reported to me that he could be there between 4:30 and 5:00. I explained that I could have arranged my daily visit to coincide with his schedule, but he never communicated with me, and I was not willing to go back over there that day. She then said that he would be there between 2:30 and 3:00 the following day (Wednesday, 6 days after I reported the problem). I arranged to have my brother-in-law there with me because of the dismissive attitude that Mr. Aiken had displayed toward me. When Mr. Aiken arrived, I introduced myself and my brother-in-law, and he replied, "Oh, you're the daughter." Not Katie, not Mrs. Bassett, just "the daughter." Wednesday afternoon, the RestoPros technicians had already begun work in the bathroom and under the house. When Mr. Aiken showed up with his assistant, they wanted to reconnect the water line to the bathtub to check it out. When his assistant did that, water spewed everywhere, including from under the tub. The RestoPros guys were ticked off that a lot of the work they had done under the house had to be re-done. Mr. Aiken then tried to explain to me and my brother-in-law that it wasn't their fault, that pinhole leaks in the copper lines was building up pressure which then forced the water up into the tub. His assistant showed me a video supposedly taken under the house of water burbling up from the ground (???). I asked Mr. Aiken to please do me a report outlining his "findings" and also provide me with copies of any photos and videos they had taken so I could provide that to the insurance adjuster. After waiting a week, I again texted Leslie Hoffman (since Mr. Aiken had never responded to any of my communications), who replied that Mr. Aiken would send me the requested information. No, nada, zip. I gave this company 2 stars because my parents were very happy with the installation of their tub, while I was totally unhappy about the way my complaint was handled. Mr. Aiken's dismissive attitude toward me, refusal to communicate with me, and treating me like a nuisance instead of a customer with a service problem, has shown what Palmetto Bath's "customer service" is like. I am NOT in New York. I don't know where YELP got that. I live in Lexington, SC.

I bought Flooring from John at Carpet one as a matter of fact I bought flooring there earlier in…read morethe year also Probably $6000 in the last year or so total. This last order however I told them the size of my room as I always do and they told me how much flooring I needed. (12 Boxes) I received the flooring and completed my project but I ended up with 5 extra boxes of flooring that I did not need. Which I only used 7 boxes. Someone had to have made a mistake when calculating how much flooring I needed. I thought well no problem I will take it back. John informed me that it was special ordered and I could not return it. So they made the Mistake and sent me to much flooring but now I have to eat it because it is not returnable ? Will never do business with them again. I hope you will read this and know what kind of business they are operating, and will think twice about using them. Go somewhere else plenty of places that operate on a more honest basis. I have also spoken to my installers and let them them know this is how they operate and I hope he will never recommend them again. I understand there policy of no returns on special orders but They are the ones that sent me to much. Not just a little but 1/3 to much. He said I could return it with a restocking fee but it would be a wash and I would not get anything back. John, if you are reading this you all should be ashamed and if you can live with operating this way that is fine, I could not I was not raised to be this way. Follow UP I was called by the owner and offered a refund on the flooring that was not used. So I want to say they are going to make this right. This does say a lot about the owner and I would like to say that I will change my rating. He has stepped up and is doing what is right. So I will say that they are a company that I will do business with again in the future. I will also now recommend them because they have gone back and corrected the problem. Thank you for doing what was right. Sincerely, Darrell

We needed new carpet in the master bedroom. Payton was very accommodating, patient, and helpful…read more The installers were efficient. We are very pleased with how the room turned out, especially with a brighter paint color. Would definitely recommend.