My elderly parents had a walk-in tub installed a year ago. Recently we discovered that there had been an ongoing leak which saturated the floor under the tub, under the bathroom floor, and wood subfloor and joists under the house. The plumber cut off the water supply to the tub and the leak stopped. The RestoPros technician who demolished the bathroom floor said he also believed the leak came from the tub. I contacted Leslie Hoffman, explained the situation to her and forwarded her photos of the water damage. She had Jeff Aiken, the Operations Manager, call me (that was on Thursday). I explained the situation to him and he had also seen the photos. His first comment to me was that we couldn't prove it was their fault. His second comment was that he didn't even know what he was looking at on the photos. His third comment was that he could probably come inspect it the following Tuesday, or maybe Monday, but that it "would probably be dry by then." He also said any work we did before he could examine it would "nullify the warranty." At that time I had moved the parents (97 and 85) out of the house and into an extended stay because of the demolition and fans/dehumidifiers that were running. I left voice mails and sent texts to him on Sunday evening, Monday morning and Monday afternoon. I explained that I did not live at the house and would need to drive over to meet him. I got absolutely no response. On Tuesday afternoon, having not heard from him, I went to the house to check the mail, check on the house, etc. By 3:30 I was already home and contacted Leslie. She called Mr. Aiken and reported to me that he could be there between 4:30 and 5:00. I explained that I could have arranged my daily visit to coincide with his schedule, but he never communicated with me, and I was not willing to go back over there that day. She then said that he would be there between 2:30 and 3:00 the following day (Wednesday, 6 days after I reported the problem). I arranged to have my brother-in-law there with me because of the dismissive attitude that Mr. Aiken had displayed toward me. When Mr. Aiken arrived, I introduced myself and my brother-in-law, and he replied, "Oh, you're the daughter." Not Katie, not Mrs. Bassett, just "the daughter." Wednesday afternoon, the RestoPros technicians had already begun work in the bathroom and under the house. When Mr. Aiken showed up with his assistant, they wanted to reconnect the water line to the bathtub to check it out. When his assistant did that, water spewed everywhere, including from under the tub. The RestoPros guys were ticked off that a lot of the work they had done under the house had to be re-done. Mr. Aiken then tried to explain to me and my brother-in-law that it wasn't their fault, that pinhole leaks in the copper lines was building up pressure which then forced the water up into the tub. His assistant showed me a video supposedly taken under the house of water burbling up from the ground (???). I asked Mr. Aiken to please do me a report outlining his "findings" and also provide me with copies of any photos and videos they had taken so I could provide that to the insurance adjuster. After waiting a week, I again texted Leslie Hoffman (since Mr. Aiken had never responded to any of my communications), who replied that Mr. Aiken would send me the requested information. No, nada, zip. I gave this company 2 stars because my parents were very happy with the installation of their tub, while I was totally unhappy about the way my complaint was handled. Mr. Aiken's dismissive attitude toward me, refusal to communicate with me, and treating me like a nuisance instead of a customer with a service problem, has shown what Palmetto Bath's "customer service" is like. I am NOT in New York. I don't know where YELP got that. I live in Lexington, SC. read more

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Very pleased dealing with them. A friend recommended as they were happy with their installation. They showed up on time. The installer for shower did a great job handling any issues that came up. There was a mistake on the countertop but they quickly took care of the issue with no problem. read more

It all started with leaking faucets in both my bathroom sink and bathtub. I called Upstate Solutions, and had them replace the sink faucet and they did an excellent faucet installation. Upstate Solution couldn't do the bathtub faucet, because they don't do tile work. My house is an older house with a cast iron tub. I only used the tub for showers, and was looking at having to have the wall opened, then calling a plumber to fix the leak, some one back in to replace the tile work. After that I was then going to find someone to come in, and resurface or attempt to make the bathtub look better. My decision was to just find one company that could do everything at once. Some of the services provided by some of the companies are misleading, until you talk to them. Things they say they can do, they don't. I looked on Google for places with at least 5 star ratings and good reviews. I called several places, that gave me the impression that they weren't interested. One man still had his company listed, but told me that he no longer did that kind of work, another man was going to have knee surgery, and suggested that I wait until after his recovery. Another man suggested that I give his friend a call(he wasn't listed or licensed) that was not even happening. I decided to call Palmetto Bath to discuss getting my bathtub removed and a walk in shower installed. I called and scheduled a free consultation and the rest is history. Will and Jason did an awesome job installing my shower, answering questions and explaining what they were doing. These two work well together, and it was a pleasure meeting them. Thank you Surface Genie and others for leading me to Palmetto Bath. read more

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A 2 day project turned into 5 days because they didn't have everything. How do you plan an install when the sink isn't ready? One installer threatened my dog. We had several different people come and each time there was something they couldn't do.They would promise to call and either not call or wait until it was too late to get results. The final result was beautiful, but they need some work with planning and communication. read more

Jeff just finished the remodel of our shower. The workmanship and quality of the product was outstanding. Jeff did an excellent job and was able to answer any questions we had. read more

Jeff just finished 1 of our 2 bathrooms. That is the hardest working man i have ever met. He treated this bathroom as if it was in his own house. He hardly ever took a break, not even to eat lunch. He was a stickler for detail. Very friendly and made sure you were happy with everything. He did a fantastic job. read more

My condo is over 40 .years old and in need of much repair. After an exhausting search to purchase new home or even rent, I realized moving was not a viable option since I am retired and live on a limited income. I have been hesitate about repairs and remodeling because of the excessive charges by various renovations in the past. When I read reviews and how Palmetto Bath helped first responders and military, (My husband was retired Air Force), I had immediate faith in this group. I am beyond pleased with Gabe's work. He may be young but wise beyond his years. He is a professional person-friendly young gentleman with exceptional work ethic. Don't waste time to research other bath remodelers--just go with Palmetto Bath. You won't regret it! I LOVE MY NEW SHOWER! read more

We just had Palmetto Bath Greer, SC upgrade our primary bathroom. We had them remove our old existing shower and tub and had them install a large shower. Gabe was our installer and was so professional and accommodating. A few helpers were called into the job and they were all professional, friendly and knowledgeable. They were very reasonably priced and we are thrilled with the results. But we have to give the most kudos to Gabe who made sure we were happy during the entire installation. We would highly recommend this company! read more

I havent had anything done to my bathroom since 1985. Well , I was really surprised when I started getting prices about installing a walk-in shower. Palmetto bath was recommended to me by a longtime friend, that he knew the owner and he was a good man and he would take care of my shower install. The salesman Tony, came to the house and was very helpful, he explained every thing in detail from start to finsh. He gave me a price that was within reason and lower then others that I had to give me a estimate. By the way this was the eleventh company I had to give me a quote for this work. The day came and Gabe, the installer, called me and said he would be there at 845 a m and he was on time. He put down runners to protect my floor and went to work. During the day I checked on him and he would let me know what he was doing and showing me what he was doing next, he kept me up to date of his progress. At the end od the day he put all his tools away and cleaned up. The next day he got there on time and started the same way. During the day I would check on his progess and he would keep me informed of what he was doing. He tested the system cleaned the shower up. He asks me about where I wanted the bars and shelves. He was very good at walking me thu things with the installing process. Gabe was always very nice very professional he takes a lot of pride in his work and it shows. I felt comfortable with this company because of the people that I met that was working there. They took care of all of my questions and did every thing possible to make sure that we was happy with our project. I would highly recommend this company to anyone that I know, so thanks to the crew Tony and Gabe to making this project a success. read more

We just had a new shower enclosure installed in our bathroom. Can't say enough good things about our installer Mike and his craft work. Totally pleased with the project and his work. He is a true professional in every way. read more

I can honestly say this company doesn't care about the customer and does shotty work. My husband and I hired Palmetto Bath to redo our bathrooms and we still have issues. I will attach some pictures to show how our trim work looks and how great a job Palmetto Bath takes care of the customer. My husband has tried calling and the staff was rude to him and wouldn't discuss anything and just told him that Justin would be out on Thursday at some point to try to fix any issues but issues still remain. My husband made a trip to Palmetto Bath to discuss these issues and tried to discuss these issues but the owner kept talking over both of us so we never got any real issues fixed. My husband asked the owner some questions about moisture that could possibly get behind the walls and also to address the damage performed by Chris and Mike and my husband was rudely asked to leave the location. My husband was rudely escorted out the building by staff and the owner Conan Edwards. We paid Palmetto Bath $7600 upfront and now owe Greensky Financial $11524 remaining. Greensky Financial has paid Palmetto Bath the money and we are left with tons of issues. If a customer needs financial assistance with the cost of the project then Palmetto Bath will refer you to Greensky Financial. If you need a shower or bath tub replaced you might want to choose a different company and save your money. read more

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