Oscar Maciel was an outstanding project manager for my System Pavers installation this past week. From start to finish, he was incredibly attentive, patient, and knowledgeable. Oscar took the time to thoroughly educate me on every aspect of the project, making sure I understood the process and felt confident in each decision. Any time I called with questions or requested changes, Oscar was responsive, flexible, and genuinely supportive. His communication was clear and consistent, and his interpersonal skills made the entire experience smooth and stress-free. Oscar's professionalism, attention to detail, and commitment to customer satisfaction truly stood out. I highly recommend him and appreciate the excellent service he provided. read more

System Pavers, and Octavio specifically has been a dream to work with. They completed 95% of the project but we are waiting on work to be completed by pg&e and our fencers. Octavio and his team have been very gracious on waiting for these projects to be done before completing their work. Communication, work quality, and flexibility on their part will make Octavio and System Pavers my go to for future projects. read more

One of the edging pavers on the side of our steps became loose. Octavio immediately scheduled time with me so he could inspect it. He let me know that he'd have it fixed that week and it would be under warranty, which surprised me since it was 2 years since our installation. He had someone come out the next day to fix it and let me know it would take 48 hours to cure. Octavio was so quick to respond that it felt like nothing ever happened. read more

System Pavers - Edging paver closest to sidewalk came loose. Octavio had it fixed immediately. - Masonry/Concrete Near Me - Fremont, California

Had an area that I wanted to replace flagstone with pavers to match my existing pavers in my yard. John Castagnola gave me an estimate on the spot and kept in contact to assure me the pavers would match. Octavio was the project manager who stopped by before the project was scheduled to begin and showed up the day of. His crew completed the project in one day! I couldn't be happier with the project and their company! read more

Great experience with Brandon in Sales, and Adrian who was the Project Manager. Exactly what I was expecting, and they took a lot of care to explain the entire process from end to end VERY thoroughly. They kept in great contact, and the actual paver installers were outstanding and very nice. Overall great experience and I'll be coming back for more projects. read more

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Review based on warrantied repair/install: Project Manager Ryan and his team did an excellent job repairing and installing our front yard pavers/ walkway. The work was completed timely and the craftsmanship is excellent. It was admirable and appreciated that System Pavers honored their warranty 14-years after the original install. Absolutely recommended for skill and the professionalism shown by Ryan and his crew (who even stayed onsite late until the job was done). Thank you! read more

System Pavers - Pavers - Masonry/Concrete Near Me - Fremont, California

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Systems Pavers did a fabulous job transforming our backyard into a relaxing place for practical use and entertaining guests. In additional to covering most of our yard with large format pavers, it also includes artificial turf, custom building a surrounding sitting wall, elevated platform for pergola, a water fountain and bbq island. Jonathan helped us pick the perfect stones and materials. The project took over a month. Oscar was our project lead. He answered our calls and text promptly every time. He is knowledgeable, well organized, communicates well, and always makes sure we are informed of the progress. He helped us satisfactorily resolve unexpected issues that came up during the project. The workers are on time and clean up nicely after each day of work. It was such a great experience with System Pavers and working with Oscar. Thank you! read more

Was supposed to have a design consultation. They were over 20 minutes late and I called and was told that the appt was canceled but they forgot to call me to let me know. For such a large company I'm really disappointed in the level of customer service. read more

I contacted System Pavers to get a quote on laying a patio and installing turf in my backyard. Our backyard started out as a small dirt lot and was transformed into a beautiful patio. Lidiana came over to our home and walked us through the design process. She was able to take measurements of our backyard and input them into her design software. We looked through the options for pavers and within minutes she had a detailed design of our backyard with 3D flyovers. We decided on our design and got the project started. We were able to get discounts due to a holiday sale and having them start asap. Within 2 weeks our backyard was completely transformed. Jeff was assigned as our project manager and lead us through every step of the build. He was frequently updating us on when the workers would be at our house and when deliveries were scheduled. The process went very smooth! When the project was done the workers cleaned up the driveway where we had deliveries. They also bagged up some extra rock that we ordered to use in the front yard and stored it on the side of our house. They went above and beyond! I would recommend System Pavers to anyone looking to transform an outdoor space in their home. They are a little pricey but you pay for the warranty and smooth installation process. It was worth every penny! read more

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Our first phase project is done! Woohoo! And we absolutely love it! Our dog and cat do too! totally deserve ! System Pavers Octavio and his team did an absolutely awesome job from beginning to end, so overall, it was a fantastic experience! The project management was spot-on, and the final paving and turf work were just beautiful. They even went that extra mile with some little extras for us. We couldn't ask for more! The design phase was really smooth by Cecilia, they made sure we got the quality material we wanted that was within our budget. Now time to enjoy and looking forward to the next phase of our project! Thank you all so much! read more

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System Pavers just completed our patio demolition and pavers this week. Our concrete in the backyard was in pretty bad shape and needed replacing. We'd been shopping around for a while, but always put off by the high cost. We booked an estimate and consultation with their sales team. The salesman we had, David, was excellent and very thorough. He did not upsell us on products or features we didn't need. He was very respectful of wanting to stay within a reasonable budget and still wanting a beautiful outdoor space. When we ultimately booked the job, we told him we had a tight timeframe to work in and they were able to accommodate. Our project manager was Adrian and he was responsive, kind, and very thorough as well. The job only took four days to complete, include full demolition and haul away plus the whole new job. They left our space clean and neat when they were done. I would highly recommend them to anyone looking to do this kind of work. read more

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Outstanding Work and Professionalism! I couldn't be more pleased with the driveway renovation completed by Jeff Peregrina and his team at System Pavers. From start to finish, this was a stellar experience. Jeff proved to be an exceptional project manager--his communication throughout the entire process was clear, timely, and professional. He kept me informed every step of the way, which made the whole experience stress-free. The team removed my old concrete driveway and installed beautiful pavers that have completely transformed the look of my home. What truly impressed me was that they completed the project in half the expected time without cutting any corners. The quality of work is impeccable, and it's clear they take great pride in what they do. If you're looking for a reliable team that delivers excellent results efficiently, I highly recommend Jeff and his crew at System Pavers. They've exceeded my expectations in every way! read more

It's so nice to work with the company that is very professional and does beautiful work. They were very easy to work with and communicated very well throughout the project and their guarantee is for 25 years! I would definitely use them again. read more

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Great job on our 3-part paving and grass replacement project. Crew was friendly, diligent, and professional. Worked through holiday season with reasonable skips for weather and decent time off (fully support). Result is neat and clean. Appreciate project manager Ricardo for keeping us informed with timely communications and follow-up. Likewise Cecelia as sales liaison (who had to deal with months-long HOA delay and resultant design changes). This is our second project with SP and would use again. Nice job, team! read more

Decided to get pavers. Got 3 estimates. System Pavers had a great presentation. I am so very happy with Ryan Travalini, the project manager. He did an excellent job on the project. Communicating with my husband and me. Everything went smoothly. They did everything they said they would do and The project turned out exactly as I envisioned, and the installers were great to work with. I highly recommend System Pavers for any outdoor remodels you might have. My yard looks so nice. Wish I had done this sooner. read more

We had our pavers and light package installed 3 years ago and we have been so happy with system pavers. The electricity went out about 2 weeks ago an I had been unable to reset the "Brilliance smart socket" lighting app. I called System Pavers and was immediately contacted by Ryan Travalini the project manager. He came to our home and we tried to figure it out, when we couldn't, he immediately said no problem the smart socket needs to be replaced, I can go get another one and install it for you later today, its covered under your warranty. He has been very concerned that it was fixed quickly and answered my texts quickly. System Pavers is lucky to have such a great employee. read more

We recently had System Pavers do work for us for the third time and we could not be happier, just like the other two times. Beth was great in helping us design a plan and suggesting a walkway that would make our lives safer. Ricardo was also great! He was very responsive and made wonderful suggestions as the project progressed. The team of Raul and Geovanni, who installed the pavers, was absolutely fabulous and we admired how closely they worked together to create a safer and more beautiful backyard for our family. Thank you all! read more

We had a good experience with System Pavers. Twice! Previously they repaired the driveway pavers when tree roots started uplifting the driveway, so it was a no brainer to have them do our backyard patio. Octavio was our project manager this time anround and did a great job listening to our requests. Since we were installing a pergola, we had footers installed under the pavers per the pergola specifications. They also worked with an electrician to have the wiring routed under the pavers. We are very happy! read more

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We worked with Ryan and Brandon on our paver project. They did an excellent job answering our questions and providing input when requested on design ideas. The project was completed very quickly and we are happy with the results. read more

Redoing our rather large front yard and driveway was a dream come true. We love how it looks and have received quite a few compliments. Now, here's a very honest review. 5 stars for workmanship: care and thought was taken each step of the way. The workers were super respectful and did their best always to help us be able to get in and out easily during the work, kept the area tidy and made sure to confirm with us if there were any questions that arose . 1,000,000 stars for Adrian O'Donoghue, our project manager. Adrian visited the project almost daily and was readily available by text or phone call. This was such a peace of mind. His communication was amazing and his willingness to make sure any blips were addresses was impeccable. Now, outside of his control was the fact the designer/sales manager told us our front step would be "taken care and wrapped into the deal" but we were then told it would be another $3800 upon the project starting. This whole experience would have felt so much better if the bottom line had been the bottom line. Granted, I appreciated all his help in implementing our ideas into a design but this left us uneasy. So, would I work with them again, yes. All of the aforementioned made it a wonderful experience. However, this latter issue was disheartening and I am a person of my word so I must fully review the great and the "do better next time." The consultation is free, the design process is included, just make sure you are guaranteed there won't be any hidden costs/surprises. Full transparency is good for all and thus the spirit of my review. 25 year guarantee. I will give this review 5 stars because Adrian deserves it. System Pavers, you are very lucky to have him. He's a company's dream spokesperson. I have been in sales for 22 years; I know a keeper when I see one. It's people like Adrian that make all the difference. Thank you Adrian for overseeing this and making everything right. read more

My experience with System Pavers started off extremely frustrating. Our first project manager provided little to no oversight at the beginning of our backyard project. Everything moved painfully slow, communication and support were almost nonexistent, and several quality issues came up. The turf was poorly stitched together, some of the pavers were uneven, and we were even told we needed to pay for services that we had already paid for. At that point, I was very disappointed and frustrated with the company overall. Things completely changed when Oscar Maciel became our new project manager. He was a total 180 from the previous experience and truly took ownership of the project. Oscar showed up every day to ensure everything was going according to plan, listened carefully whenever I raised concerns, and addressed issues immediately. His professionalism, responsiveness, and attention to detail were exactly what we had been missing. Oscar is a far better representation of what a project manager at System Pavers should be. Fast forward about a year later, we noticed some slight shifting in our pavers. I reached back out to Oscar and the System Pavers team, and they handled the issue the same week. I was genuinely impressed by the level of customer service and sense of urgency Oscar demonstrated, even long after the project was completed. Overall, my experience with System Pavers went from being extremely frustrating to very satisfying, and that turnaround is entirely due to Oscar. I am very grateful he was able to make things right for us and would highly recommend him as your project manager. read more

Amazing sales and service experience! Right off the bat, we were well taken care of by Ian, who was on top of things and was there to answer any questions we had. We discussed many designs and he gave us a great rate for our back yard. Once we had a good plan in place, we met the build team. Octavio ensured everything was proceeding as planned and met us daily to check in and give us updates. The team had to deal with tricky rebar, roots and existing irrigation system, but they took care of everything. There was a bad batch of pavers and they changed them out without hesitation. They accommodated every request we had with sprinklers, footer locations etc and finished the job within a week. One small note, I'd request if they could have the crew switch to electric tools, the gas motor on those were way louder than the task they were performing (cutting, compacting, demolishing). You definitely want to inform your neighbors. Also, thanks to Adrian and Patrick for helping out during the first few days! read more

I had three different companies look at my backyard remodel project. They were all similar in pricing, but System Pavers had a great presentation and provided visual photos of what the final project would look like. Eric, the estimator and Derek, the ops manager we're very communicative and got back to me with all of my questions very quickly. The project turned out exactly as I envisioned, and the installers were great to work with. I highly recommend System Pavers for any outdoor remodels you might have. read more

System Pavers - Final outcome - Masonry/Concrete Near Me - Fremont, California

I had a driveway and patio done by System Pavers. The patio was done more recently about 2 years ago. Due to soil settling the patio sunk an inch was not draining properly. I contacted System Pavers. They sent foreman, Hugo Zuniga, out to help. They decided they would warrant the repairs. Agustin Martin completed the repairs promptly. I was surprised and pleased at System Pavers excellent customer service. Thank you! Mike M. read more

I used this company for my first project back in 2007 & was very satisfied with the work done. Now, 18 years later, I was able to redo my front yard and another area of my outside where a deck lived. The design was exactly what I envisioned. The crew came in and installed the pavers within two weeks. There were a few things that needed to be addressed. Octavio, the new project manager assigned to my project came to discuss my concerns and immediately saw the things I saw before I even discussed them with him. He quickly went to work with fixing and addressing all my concerns. He had his crew come the next day and within 3 days my project was finally done how I expected. He was so reassuring and thoughtful of making sure I was completely satisfied with the work done. He knew I was having a very special celebration and ensured the work was done correctly and in time before my event. We celebrated my son's 25th birthday and all my family & friends were very impressed with the work. I now have two beautiful, very spacious outdoor areas to enjoy with family & friends or alone. read more

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We had System Pavers install a patio and fire pit in our backyard several years ago. We live in Brentwood and the soil is mostly, at least in our yard, clay. Over the years some of the stone that boarders a cement patio had risen. One call to System Pavers explaining the issue and they had Ryan Travalini come to our house to assess the problem. Ryan was on time, professional and even went above and beyond the issue I had called about. Ryan noticed that a couple of stones on tire pit were loose and had them fixed even though the warranty on the fire pit was expired. The Forman of the repair crew, Alexis, Was amazing. Everything was repaired and in a very timely manner. If you are considering having pavers installed rest assured that the job will be done correctly and that they will stand behind their product. Mike B. read more

Octavio from System Pavers came to my house to review a small repair needed on my pavers. He showed up on time, was super friendly and efficient. He was very accommodating and actually got the repair done the same day. Above and beyond service, very happy with this company and especially Octavio. read more

We love System Pavers! Mike Bing was a pleasure to work with! He was knowledgeable, thorough and super responsive. We interviewed about 10 different contractors and he really nicely represented the firm and made us feel confident in their quality of work and reliability. The price isn't the cheapest but we are thoroughly happy with the workmanship, customer service and the timeliness. Our project manager, Rio is also professional, accommodating and he showed up daily to check the work. The crew was efficient, quiet and brought their own portable potty so they wouldn't need to disturb us. Thanks again System Pavers for the great work on our turf and pavers! read more

System Pavers - Masonry/Concrete Near Me - Fremont, California

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I've had my backyard pavers installed in 2019 and had positive experience with System Pavers, from consulting/project planning to execution and even maintenance. The work done was top notch and communication with reps have been clear and honest. It was also reassuring that System Pavers honored by their warranty and it was a pleasure working with Oscar Maciel as he came to make sure my pavers are in good shape even after 6 years. read more

I'd like to acknowledge the exceptional work provided by System Pavers for the new artificial turf installed in my backyard. First, I'd like to thank Kelly Kasper, sales consultant. Kelly did a great job explaining the artificial turf installation process, turf type options, costs and financing. He also suggested that it would be possible to integrate my existing paver area to the left of the new lawn installation to tie it all together. Secondly, I'd like to acknowledge the project manager, Ryan and his construction lead Jose. The demolition, ground prep and installation of the new turf went very well. They kept me informed daily and let me know if any issues had come up. One example was what to do with the existing sprinkler system. I had two options which was to cap all of the water lines or keep one or two open for a drip system along the peripheral of the backyard. Initially, I wasn't sure which option was best and landed on keeping two. During the final turf installation a nail cracked the PVC water line. Both Ryan and Jose responded promptly to fix the issue and test both lines to ensure it was fixed. In summary, I am extremely happy with the results and the great customer service provided by all of the team members assigned to my project. They are professional, knowledgeable, hardworking and very customer focused. The new turf, border and realigned pavers look great! Thanks, Steve read more

From the beginning System Pavers was very responsive and helpful with the design process to execution. Pam was our designer and she did everything in her power to ensure we were aware of every option possible. She knew understood our vision and was able to narrow our idea down and meet oud budget. She also help us coordinate with external vendors outside of the scope. Octavio was our PM and he has been responsive regardless of the time or day of the week. He's prompt, clear, and makes sure to communicate challenges. We had an issue with potential foundation and he brought out an engineering immediately to ensure no delay of project and prevent detrimental damage to our foundation. The teams come up with great resolutions constantly and really want to ensure the customers satisfaction. There are times we requested change orders and they swiftly made the changes. If we had concerns with noise or dirt, it gets managed immediately. Highly rec SP! read more

Amazing work done by Project Manager Ryan and Foreman Jorge! Everything went as planned and they were available if we had any questions. Have already referred 2 of my neighbors. Looking forward to working with them again for future projects. read more

System Pavers - Before and After! - Masonry/Concrete Near Me - Fremont, California

We couldn't be happier with our new paver stone driveway! Not only did this company do a fantastic job, but they've restored our faith in humanity. We've always had flooding issues with our driveway, and a few years ago, we let a con man talk us into digging up our concrete driveway and replacing it with blacktop. It was a disaster, with some of the worst workmanship you could imagine, and it introduced a host of new issues. We were really reluctant to trust anyone to fix all of these problems. Enter Team System Pavers! Lidiana came in and came up with a vision (which I could tell she found challenging, but was undaunted). She broke down every part, and explained exactly how to address every single issue. And she made sure that we felt 100% good with our decision. When Ryan, our project manager came on, I knew we were in good hands. Again, he explained each step, and what we could expect. And the foreman, Ben, and his team were quick, professional, and provided a great level of craftsmanship! Now, this job didn't go off without a hitch; there were a few hiccups along the way. That's to be expected in any sort of job like this. What impressed me is that when I brought these matters up, Ryan apologized for the miscommunication, and they made it right immediately. The communication was excellent, and they made sure we were happy with everything before I signed off. Could we have gotten a new driveway for cheaper? Probably; especially if we would have gone with cement again. But could we have gotten a better, more professional, and pleasant team or a more beautiful driveway that fixed all of our problems? I doubt it. I'm hoping we can call them back again soon for a phase 2 on our property! read more

I had System Pavers (SP) install pavers and grout selected areas with polymorphic sand over the past several years. Recently cracks had begun in a number of areas and I called SP for assistance. The remediation work was overseen by Oscar Maciel of SP's maintenance department. Oscar came to my house, walked through each area I had concerns about, took extensive video footage to guide the staff member who would be conducting the fixes, and explained carefully what was entailed in the repairs. He told me when to expect a repair person would be on-site and ensured I had no remaining questions. I appreciated Oscar's clear communications, careful assessment of the scope of necessary work, and follow-up. Reinforced my previous evaluation of SP and its staff as customer-oriented and technically skilled. The repair work was done by Manuel (sorry I don't have a last name). Manuel had to reset a number of the pavers and I noticed he used a level to ensure water ran off the walkways at a gentle slope. He is clearly very experienced and skillful and any SP client will be well-served by his involvement in your project. read more

This review is long overdue! We hired System Pavers to renovate our side yard, and they assigned Callum as our designer, who made the entire process seamless--from selecting the perfect pavers to providing us with the best possible estimate. He was always readily available for a call, accommodating our schedule, and ensuring everything went smoothly from the start. Octavio was our Project Manager. Our existing wood deck and some pavers were removed and replaced with beautiful new pavers throughout the side yard, including a small walkway connecting to our porch. From demolition to installation, the entire project was completed in just 2.5 days, and the results exceeded our expectations. Callum, Octavio and his crew were professional, efficient, and meticulous in their work. The project was well-planned and executed smoothly, with full compliance with our HOA guidelines. We couldn't be happier with the outcome, and we highly recommend Octavio and System Pavers for any future projects! read more

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They installed a putting green in a 17'x17' space in my yard. The project took just 3 days start to finish. They installed a "mow strip" of 6" wide pavers around it. They went the extra mile to demo concrete blocks and the existing paver concrete boarder that were in the way, and moved a French drain line and clean-out and replaced an underground irrigation line at no extra cost. I am very happy with the result. The green looks great and feels right. My only slightly negative comment, and it is a small one is that the green is a bit slow, but perhaps that's good for such a small space. The sales, and project manager were knowledgeable, polite, prompt, and friendly. I received a pretty significant discount because I was referred by an another customer. The System Paver's price with this discount was competitive with a Heavenly Greens quote without the paver boarder. read more

System Pavers - Masonry/Concrete Near Me - Fremont, California

We wanted a new walkway and artificial turf installed. Ricardo Garcia and the crew he works with were excellent. Arrived on time, worked until after 5:00 pm each day to get the job done. They cleaned up each and every day they were here. We feel like we received more value for our money than maybe we should have. We recommend them to anyone wanting the same type of work for themselves. read more

System Pavers - This mainly shows the walkways they installed. - Masonry/Concrete Near Me - Fremont, California

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System Pavers put in a new driveway, porch and pool deck for me plus redid all my exterior lighting back in 2015. They did a pretty good job, although one crew tried to hide some waste on my property, which I discovered and they eventually removed it. I've needed some minor repairs since then and it's been difficult to get them to take care of that, but now it seems they can't be bothered. I wrote them an email on March 5th about the repair. No one replied. On March 11th I called customer service and explained about the email and lack of reply and was assured that someone would get back to me within 3-5 business days. Six business days later, on March 20th, I called again and the customer service person transferred me to the "repair department" adding "you may need to leave a message." He was correct, and I did, explaining once again about the need for a repair, and what steps I had gone through already. On March 21st, I called customer service again and re-explained what had gone on over the last 2+ weeks. The agent said she could see my request in their system and would send an email to the repair department manager with a notation that it was "urgent" to contact me. She added "hopefully" they would call me back that day. I guess System Pavers' customer service is based upon a HOPE that someone will actually provide some service, because it must be pretty poor when the customer service rep HOPES someone will actually do their job. I mean, come on, how can you ignore a prior customer for over two weeks who spent about $250K on a driveway, porch and pool deck, plus outdoor lighting who just is looking for a return email or phone call? I think the whole episode calls into question what must be occurring at System Pavers. The "system" appears to be broken, that's for sure. read more

Excellent job by System Pavers! Professional, timely, and great attention to detail. My driveway looks fantastic. Highly recommend them for quality work and outstanding customer service. The project manager Cesar kept me informed throughout the process and was always available to answer my questions. It was clear that my satisfaction was a priority, and I felt confident in their commitment to delivering a great outcome.. Overall, I'm thrilled with my new driveway. It looks fantastic, and I've already received compliments from neighbors. If you're looking for a reliable and skilled team to handle your driveway paving, I highly recommend System Pavers. Their professionalism, quality work, and excellent customer service make them stand out. I will definitely be using their services again for future projects! read more

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We found this company at the Santa Clara convention home show and scheduled an appointment to discuss a large wood deck project. A sales rep came out and measured the proposed deck and scheduled a follow up appointment with a designer to present a plan and estimate In two weeks, He returned with another sales rep and they told us their company does not work with wood and cannot build us a pergola. They spent 2 hours trying to convince is to change our design to pavers and stonework. What a waste of time. read more