**UPDATE!* - It got even worse! I decided to give this company a second chance because the guy I was working with previously is no longer with the company. The new guy wanted to "make things right"... Well, here you go. I'll let the pictures tell the story. This is their idea of "making it right"... Incredibly rude and disrespectful!!!!
***PLEASE NOTE: The pictures were put in backwards so you will have to start from the last picture and work your way back.
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Extremely poor customer service from the start -- calls weren't returned promptly, appointments were delayed, and communication was inconsistent for weeks.
Initial measurements and estimates were incorrect, covering areas I didn't request and containing pricing and material discrepancies not in my favor.
Proposal included nearly 300 sq ft of unnecessary turf (over $800 in waste), which I was expected to pay for despite it not being used.
Multiple follow-ups over several weeks were ignored or met with excuses (system issues, personal matters, travel), causing major delays and frustration.
After giving them repeated chances while prepared to spend $10K+, the proposal was still wrong and communication ultimately stopped altogether. read more