Symphony of St Augustine has been absolutely amazing and wonderful for my dad and our family. The executive director, Lori, has been so accommodating to make my dad fit right in and feel at home. She answered so many questions and addressed all my fears, allowing for an easier and more comfortable transition for my dad. The staff is fantastic, and my dad loves participating in the activities and has made so many new friends, which means the world to him. The food is great too...kudos to Luis, an outstanding and totally awesome culinary chef! We are so blessed to have found Symphony at St Augustine and highly recommend them for any loved one who needs their services. The stress and worries I had on a daily basis are now gone. I can actually go on vacation and not worry because I know he is happy and very well cared for by Lori and her staff. Thank you, Symphony at St Augustine, for being there for us and helping make a hard and uncomfortable decision easy. read more

I can definitely recommend this 24/7 assisted living facility that specializes in memory care! All the staff are very very nice, professional and caring from the administrators, nurses and assistants to the servers in the dining areas.The facility itself is brand new, beautifully decorated, very nice and clean and the unfurnished patient rooms are private and spacious. Also they have a park-like center courtyard, an enclosed patio with tables and chairs also a couple of different seating areas including TV rooms and a private meeting room. The food is actually pretty good too! Three meals a day are served plus some refreshments are always available. read more

Symphony at St. Augustine - Retirement Homes Near Me - St Augustine, Florida

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My husband was a resident at Symphony for 18 months. He was so happy and thought he was in a fancy hotel. The staff was so pleasant and attentive. The Activities Dept.keeps everyone involved and with endless projects to stimulate their interest. So happy he spent his last days in total comfort. read more

Very bad experience with Symphony. Director and Admissions representative seem kind and caring, but they don't have the staff to back it up and in the end corporate greed wins out. My stepfather was dropped off as a result of an emergency situation. When Mom visited him the next day, he was in the same clothes, not shaved and sitting alone. He needed the toilet and Mom took him. Found soiled diaper in his trash can and checked him. He had never been wiped. Girl who dressed him stated she didn't know he needed to be wiped. He was in the section of Symphony for the highest level of care. Mom brought all her complaints to management. They assured her the issues would be corrected. Lunch he was served was a hot dog and chips. No drink. Hot dogs are a known choking hazard and so inappropriate for dementia patients. The next day, Mom arrived in the morning. Couldn't find my stepdad. Saw his room was locked and had to get someone to open the door. He was laying in bed awake. No one had gotten him up and dressed. Again, there was a soiled diaper in the trash and again, he had not been wiped. We were very upset he was in a locked room. This is a terrible fire hazard. Mom started mentioning her concerns with his care to friends and learned that they had bad experiences at Symphony too and they had lodged complaints. We found a website called the Agency for Health Care Administration and saw complaints and inspection violations. We removed my stepdad from the facility. He was there just over 48 hours. Symphony at St Augustine then added insult to injury by billing us over $3400 for two days of poor quality care. The staff doesn't have adequate training and there are far too few of them caring for large numbers of patients. They can't possibly provide proper care. This is a corporate run facility with no heart. Do not use this place. read more

My Dad resided at Symphony at St. Augustine for about 10 months. Building at the time was very clean, grounds also well tended to. We had good visits, he made a few friends, there was good mixed in those ten months...however the bad... high turnover with employees....I am told an industry issue. PMore training and actual understanding towards those with mid to later stage dementia would be GREAT! They need more help then those living in assisted living, especially towards the end. More dedicated employees that when the alarm rings due to a locked door having been open an actual head count on residents as discussed before he moved in for safety procedures needs to actually...take place. My Dad lived in the locked section of the building and managed to escape, employee shut off alarm and went back to work. So many with dementia have wanderlust, staff, management was well aware as I informed all at my first meeting with them. Sales. As my Dad left the building that day the door locked behind him, alarm turned off and no one missed him, no one looking for him., scared and unsupervised. As I was visiting, I found him outside the building filthy, covered in feces and urine. Simple requests taken more seriously in regards to how food should be served, simple little request on cutting meats thinly and served that way. My Dad remained a proud man and did not do well with having foods cut in front of him and offers of help once served. Another issue brought up before he moved in...told no problem! Also, as he had difficulties chewing and swallowing and at times...cutting foods himself. Personal belongings such as dentures and glasses. As the caregivers to their every need staff needs to be aware who wears glasses and dentures. As my Dads went missing after residing there three months and I'm the only one aware they were missing and several staff did not know he wore dentures. Again, they become responsible for the daily personal hygiene. Should have noticed dentures missing and that he wore them. It would seem to me they should have approached me letting me know and not me telling them. Again, they were aware of the assistance he required during that first meeting. Sadly, these items never found...glasses too. Yes, things go missing get lost , but bedroom doors kept open, if staff is unaware he wears dentures he is not cleaning, soaking them. Again, those with dementia at certain stages and each is indeed an individual may need more prompting and actual assistance. Communication was another issue we had. When issue arose the staff was not forthcoming when I inquired about them. read more

Symphony has been a welcoming and encouraging environment for our entire family during a very challenging time. The staff are so caring and positive, and they take the time to really understand the residents and how to best help. They communicate frequently and openly, and encourage family involvement. The facility is clean and well-kept. Symphony and their staff have made a positive impact on our difficult journey with dementia! read more

I am a healthcare professional who has visited Symphony occasionally over the last few years to provide third party services to the residents who live in the facility. As a person who visits many assisted living facilities, I find Symphony to be one of my favorites. While the facility is not large or grand, it is clean, cozy and the staff are friendly and inviting. I am pleased with the nursing communication from the nurse director and the quality of care is evident when I visit. The residents look happy and are having fun. As a third party service provider, I do not always get the warmest welcome when I enter a community but Symphony is now so welcoming. Even with all the stresses of Covid, I find the staff and administration to be calm, collected and caring. The facility's culture has improved so much since last year. I feel that the change in culture starts at the top and I often see the new administrator greeting people at the front door, joking with residents and even joining in on the activities which are great in this building. I wish had a chance to visit Symphony more often or that the buildings I frequent more often were more like Symphony in St. Augustine. read more

I moved my friend into Symphony at St Augustine. Symphony and the care staff are amazing. They are caring and loving and take care of her as if she was family. They are attentive and the facility is clean and bright and feels like home. They have definitely made me and my friend feel like family and truly care about her. The activity director is very knowledgeable and has awesome activities for the residents. There is always something for everyone to enjoy. They take field trips weekly. Pam in the business office is a gem as well. She is always willing to sit and talk with you if you have any questions or concerns and handles them promptly. Jill Hecker, helped us every step of the way and made her transition easier than I ever thought it would be. The concierge is fantastic and is always willing to help and can answer all my questions. She greets everyone that walks through the door with a smile. I highly recommend Symphony at St Augustine to anyone looking for an assisted living and memory care community for their loved one. read more