My daughter attended KinderCare Symmes from 12 weeks to about 20 weeks old. She was in the small infants room with the non-mobile babies. The first person I interacted with at KC was their director. She took me on a tour, showing me the infants room and telling me all the great things about KC. It was close to work and the director seemed great and that it why we chose to send our daughter there. Our experience was pretty rough from the start. The baby and I were both getting used to this new routine. I was trying not to be the typical overbearing mother and put my faith in the teachers/caregivers. One of my first negative experiences was in the first or second week there. I knew my daughter had been struggling a bit. I stopped in to see her on my lunch break and spoke with the main teacher and one of her helpers. They made it seem like she cried all day every day. They asked me if she was colicky and what kind of formula I was feeding her, etc. At home my daughter was very happy, slept well and didn't cry a lot at all so I found this conversation very disconcerting. I tried to continue the conversation with the main teacher when I picked up my little one that afternoon, and at that time she made it seem like my daughter was doing great and was totally adjusted to the new environment. This was confusing based on our previous conversation (that had totally stressed me out). I followed this up by emailing the director who never responded. In addition to the awkward, poor communication with the teacher, I had a bad interaction with the co-director. She called me about some paperwork and as I picked up the phone I could hear her complaining about someone (though I never figured out if it was about me or my daughter or sometime else entirely). It was completely unprofessional. In addition to these interactions I saw the infant room over ratio at least a handful times in the two months we were there. There were older infants and toddlers all over the small infants room, exposing the babies to more germs than they should have been (sometimes touching the babies because the teachers couldn't reign them all in). The main teacher seemed very stressed out a lot of the time. Her assistants were never consistent (different people there a lot, at both drop off and pick up). It honestly just felt very chaotic. Now that I've laid out my experience and why we left I will lay out some of the pluses... The teachers and director were very nice. While communication could certainly use improvement I do think they did well under the circumstances. I really liked one of the assistants who I believe worked in the older infants room full time but helped in the small infants room in the morning. KC (or at least this location) also provides their own diapers and wipes, which was pretty big perk. They also provided formula if you didn't mind to ask them for it (you still have to bring the formula home and prepare bottles every day). And they work with many companies to give an employee discounts. I'm sure childcare is an extremely challenging field to work in. I didn't walk away with any personal negative feelings for the people who work here. A lot of the challenges we faced are likely typical of any childcare organization. But I wanted a smaller, calmer environment and more personal care for my daughter so for us KC didn't work out. read more

I haven't even fully finished enrolling my kids and I'm super excited for them to be there! I was actually putting them in a different daycare but when I called they said that they had no record of my kids being enrolled there and put me on hold for 5 mins and came back and said they found the paperwork but from that point forward I had a bad feeling. Why would I leave my kids with someone that can't even find their papers? So I found this kindercare, and I'm honestly soooo happy things worked out the way they did, they classrooms are spacious, they offer more activities and things to do, and their playground looks super fun, my kids have never been in daycare and I was nervous but they settled all that and now I'm super confident and excited for my kids to be going here! I'll have a infant and toddler there. Very organized and clean and spacious. read more

The center is kept tidy for the most part. Most of the teachers are nice. Selena (Center Director) is very deceiving and misleading though. During the tour she was nice and very sweet. After observing her for couple of weeks, her interactions with the children and staff weren't very good. My husband and I have both noticed that her assistant and staff seem to follow her lead whether or not she is right. It seems like she doesn't really know what the heck she is doing as an Administrator, and is lacking educationally in the child care business. This woman can be rude, mean, and condescending, to some of her staff, and also toward the children. My husband once picked up our daughter and over heard the director teasing & purposely agitating another child, poor child kept crying in frustration, as he got louder, she sang louder "You can't always get what you want" making him even madder, she just laughed and laughed at this poor boy. How can you calm a child and get them to think clearly enough to understand what they did wrong, if you treat them in such a way? Very immature & unprofessional. So mean, I hope she doesn't discipline her own children in this way. In my opinion, sensitivity & parenting classes as well as a business management course should be mandatory for this woman. We want our daughter in genuine, loving, and caring environment. In any business your employees are a reflection of how they are treated in the work place. I don't understand how any parent can trust her. Open your eyes people this director is not a trustworthy person at all. read more