Ear piercing: My teen girls and I went to get our second lobe piercings. Elise was clearly an…read moreexperienced professional, a perfectionist, and provided a welcoming vibe. Virtually painless & no trauma or infection. I would totally go again & recommend. Elise also took care to understand the piercing goals overall so she could plan space for the future (lobe...She recommended needle piercing for cartilage at a piercing shop). Finally, she said it's their policy not to accept tips, making this a classy and customer-focused place. So I will leave this review to appreciate her and their store!

I don't get why people like this place. It may be OK for watch or jewelry repair, or to buy an…read moreengagement ring or piece of jewelry, but it not a great place to sell gold or jewelry. I am considering selling a couple of pieces of gold jewelry and was hoping to get estimates. I also have a ring that needs to be reshaped and possibly resized, and a necklace I want shortened. The jewelry was inspected but not weighed, and the price quoted was probably 1/4 of what I received from other places. They criticized the ring and initially told me it was chipped, which it was not, and said the time and cost to cut a simple gold chain would be high and take a long time. Based on the customer experience, I would never go back. Take your time and shop around, as there are a lot of better options, including The Gold Drop in San Rafael, and Prince in Sausalito, both of which excelled at customer service and provided much better pricing.

I have an old orient dive watch that I really like, but that has always run slow. I finally decided…read moreto see if somebody could help it run more accurately. After going to two other jewelry stores who told me they would send it out to Repair and it would cost between $400 and $600, I decided to try Andre Fleury Swiss watch company. Andre Took the watch and told me he would look at it and get back to me in a few days. Nice when the watch expert is right there working at his desk. A few days later, I went to pick up the watch. He handed it back to me with a smile and told me it was much more accurate now. There was no charge listed on the ticket. So I said, "how much do I owe you?" Andre said "that's all right, I'll catch you next time". "it's an easy watch to regulate... It didn't take much time at all.". If this were an old friend, I might understand that... But this was strictly business. Who does that in this day and age? Apparently, Andre does. Somehow, that made me feel just a little bit better about humanity. All I can do is give him a five star review, which is richly deserved. One other quick thing: his business is basically in an upscale office building, not in a mall somewhere. The building is really nice, and parking is a breeze. The restrooms are all unlocked... This whole experience was like a pleasant experience into the past, when life was easier and kindness was much more likely to be given to a stranger.

Unfortunately, I was not able to obtain their services so this review is based strictly on my…read moreexperience. I went here to have a battery replaced in one of my watches and the gentleman that helped me noticed right away my watch was missing some important components like the glass that covers the bezel. He recommended I contact the manufacturer and have it replaced and even provided me with the website information for the manufacturer. Instead of just letting me leave, he meticulously placed my watch in a protective bag to prevent any damage to the watch and apologized he couldn't assist me further. Based on my experience, and coming from a sales/customer service background, I really appreciated the customer service I was provided when he could've just replaced the battery to make a quick $40 and sent me on my way. Honesty and integrity. Very rare these days but greatly appreciated. I will be taking my other watches to them in the near future.

Shopping here beginning 1995! Wonderful family owned small business with a big reputation. A…read morelandmark as far as a business presence is concerned in Marin and hard to see them close after 40 fabulous years. If your shopping for any gifts definitely stop in before the close their doors , great sale prices until they sell out

Super weird vibes in here. Not very friendly. I understand why they are empty every single time…read morei've walked by for the past 10 years. I just needed the prongs on my engagement ring tightened. The woman gave me attitude about not shopping locally for my ring. I shop locally and also from other vendors, it's none of her business. Sorry other vendors have better prices and are taking your business!! She also said "my jeweler won't touch that" about tightening the prongs on my ring because it has a hidden halo?! What....hidden halos are incredibly common. Whatever, I went to another jeweler 10 minutes away and had my beautiful ring fixed up perfectly in 30 minutes. The woman provided such a gross experience, definitely will not ever be back or will not recommend to anyone.

"People are dying in the world, and you are making drama over shoes." - is a beautiful quote I…read morereceived instead of an apology when picking up destroyed shoes. Brought 3 pairs of suede shoes for cleaning. When I arrived to pick them up, one pair was ruined - all discolored plus suede was treated incorrectly with water, so it all shrunk. When I pointed it out, I was not met with an apology, but instead, and I'll quote: - "they are supposed to be this color" - "no, they are supposed to be all white" *shows a photo* -"they were already like that, otherwise you wouldn't have brought them here!" -"they were only dirty next to the sole, now they are entirely discolored. Also, this pair was over $1k - how do you suggest we resolve this?" -"are you seriously making drama over a pair of shoes? People are dying in the world! And there are better ways to spend a thousand dollars than on a pair of shoes! You can just take them but you will pay me for the other 2 pairs!" The man clearly didn't know how to clean suede, and I would have really appreciated it if he would have been honest and not accepted the job. Instead, he decided to attempt it, which resulted in permanent damage. The craziest part, still, is how aggressively defensive he got, refusing to take any responsibility and making inappropriate comments. For that last part of the conversation he was even kind of yelling at me already. I was frankly just a little intimidated by this man, so I gave him whatever payment he was demanding and quickly left. Nuts!

Had my watch for six months. Never fixed it. If you can't repair it, don't accept it.read more

Honestly, best customer service. Super quick and replaced batteries in 15 minutes for 3 watches…read more Cheaper than anywhere else by 1/3 the price too. I hope people continue to use these guys!

Excellent customer service! Pavel replaced the battery in my watch quickly and even gave me a…read morediscount because he was a few minutes late. It's hard to find great customer experience these days so when you find someone who goes above and beyond it's surprising. Thank you, Pavel!

Pricing here is extremely inflated…read more I was quoted about $6,000 for a custom platinum setting, which I later purchased elsewhere for $945 including CAD design, appraisal, and third-party verification. When I declined, I was told it would still cost over $1,000 just to set my diamond into a completed setting with no modifications required. I was also quoted $4,700 for a ~5 dwt platinum band. At the time, platinum spot was around $103/dwt, making that pricing very difficult to justify. I ended up purchasing an identical 6.5 dwt band elsewhere for $825, again with appraisal and third-party verification included. This felt like aggressive markup rather than pricing based on actual materials or labor. Communication was also lacking, I was told emails and voicemails had been sent, but I never received either. I would strongly recommend getting multiple quotes before doing business here.

Well, I know now know what time it is after having batteries replaced in 10 watches…read more They have some very lovely jewelry in those cases.., be careful

I took my G-Shock GGB100-1A to Ben for a battery replacement after he assured me he could handle…read morethe job. Unfortunately, here's what happened: 1. The job was not completed within the promised timeframe. He didn't bother calling me in advance and informing me about the delay. 2. The incorrect battery was installed, and now the mechanical arms no longer function correctly. 3. Several screws were stripped from overtightening, replacements difficult to find. See the photos. 4. The case is not properly closed, compromising the waterproofing. Have zero trust in this watch after seeing the quality of his work. 5. My follow-up phone call and voicemail were ignored. This watch isn't just a piece of jewelry, it's a functional tool I depend on. Ben should have declined the job if it was beyond his expertise; He would lose 35 dollars but that level of honesty would have earned him a 5-star review from me. This shop might be fine for simple watches, but for more complex or technical work, be aware of the risks. I hope my experience helps others avoid the same mistake.

When Marcello there it was fine - I left my watch there 6 months ago…read moreand they cannot get the right part to fix it - I have asked the guy Ben to please send it back to me, so I can send it to the watch company. This was months ago - the guy won't answer the phone or call back - Terrible service - It is an expensive watch and I would like it back - bad company

I was able to make an appointment at Shiny Little Diamond online for the same day to have my very…read moreloose engagement ring resized. I was super worried about losing it because it was so loose and they measured my finger and adjusted my ring within hours!! I dropped the ring off at 1.30pm and had it back by 5pm the same day and now it fits like a glove. Service was super friendly and quick and they sent me a quote via text before doing the work! The icing on the cake was they cleaned the ring too so not only does it fit perfectly now it's also as sparkly as it was the day I got it. Really really happy and will definitely go to them in the future. Thank you!

Excellent service~ Great communication, quick in response…read moretimes, friendly, knowledgeable, and professional. There were 2 loose trillion cut tanzanites that needed to be made into earrings. It needed to be classic, secure, and understated. There's a factory onsite. Timelines vary based on high and low seasons. There is a willingness to work within customer's needs. Pro-tip: -Make an appointment -Allot extra time to find street parking -I visited during a weekday before lunch and after commute times. Pro-tip: -Appointments are a must -street parking only (I have gone mid-week and usually between 1-3pm: no issues) -Edwin is a small business owner and makes all his creations by hand. Please, give him ample time to deliver your one of a kind creation; especially, before holidays such as Christmas, Valentine's Day, and Mother's Day.

Dan is dope, I like his point of view and knowledge he adapts to every customer, my young cousin…read moregoes to him for services my uncle goes to sell and my grandmother has sold to him , I've sold multiple times spritz Dan, it's like he's 390 years old in a 65 year old body! Haha lol I reckon you visit to explore and experience all possibilities, Jeremiah O

It was a pleasure to do business here. They're very fair, open, and efficient…read more I brought some gold including my grandfather's watch. Upon quick inspection, they provided a quote and then said that they would like to verify the gold which they did while explaining their technique. It was hard to part with the watch because of its sentimental value, but I knew that it would be of no interest to my sons. The owner assured me that it will find a good owner who appreciates collectible watches.

I thought I found Sid's through yelp, but obviously not…read more I have a Sligh grandfather's clock I inherited when my father died in 1990. It worked fine until recently when it just quit. I researched and learned that these machines actually need maintenance and cleaning. I guess that's the phrase "he cleaned my clock" came from. I called a clock co. in SF and booked an appointment; last thing I asked before hanging up was "and how much will this cost anyway?" When I got the reply "$600" I decided I needed more info. A quick Google search popped up with Sid at http://www.sidsclocks.com/Clock_Repair/clock_repair.html and his first house call was only $175, more if he had to take the movement with him for a full cleaning. He came today, on time, oiled the movement, and my dad's clock seems good as new. I'm going to keep an eye on it and hopefully won't have to utilize the 90-day guarantee or have more cleaning done. In the off-chance that you have an old-fashioned, real clock that needs some TLC, I'd call Sid first. UPDATE: one week later and clock runs like a . . . well it's still running great.

I have inherited a number of authentic German cuckoo clocks and have used Sid's services of the…read moreyears for repairs and maintenance. The first time I dropped off the clock at his "shop", which is actually a work space located in a very large antiques store/pavilion. Multiple vendors share space and Sid is one of them. When the work was finished, he brought it over to the office and helped with the final adjustments. The clock is beautiful and has been ticking away for the last few years. Sid is definitely an expert and has a vast amount of knowledge. It may take him a bit of time to respond to inquiries, but he's a busy guy and probably in demand. His prices are also very reasonable. If you have a clock that needs attention, and you're in the San Francisco Bay Area of NorCal, Sid is your go-to guy!