Short review: worst restaurant ever!
Long review: My family and I eat out quite often so we have many opportunities to go to different restaurants. We were visiting Sault Ste. Marie Ontario and decided to try a Canadian restaurant. The Swiss Chalet was near our hotel so we decided to eat there.
When we arrived I went in to check on the wait status and was informed that there was immediate seating. We were happy there was no wait. This was the last happy experience we had.
When the waiter came by two of our party had gone to the bathroom to wash their hands. We asked the waiter to come back in a couple of minutes. He never returned. After 20 minutes of waiting I spoke to another waitress and asked her to have our waiter come back. When he returned he apologized and took our order. Unfortunately he had sweat coming off his face which fell into our drinking glasses. I went to the bar and replaced them.
We were having a nice time talking, despite the sweat into the glass, but were getting hungry. After 45 minutes of waiting for our food I located the manager to find out what was happening. I informed him that we had been there for well over an hour and it had been 45 minutes since our food order was taken. He located our waiter to ask what was happening and was told that our food would be out shortly.
After an additional 10 to 15 minutes our food arrived. We began eating. One of our party had ordered a half slab of ribs with wings. The menu said the ribs were fall off the bone tender. These ribs, however, were so tough that they could not be cut. No one came to our table to ask how the food was. After waiting around five minutes I located the manager again and explained what occurred. He came over and looked at the ribs and saw that they were very tough and difficult to cut, as well as fat laden. He finally agreed to have them re-done. Since it was now almost 90 minutes after we sat down, I asked how long this will take. He assured us that he would put a rush on it.
After 10 or so minutes the replacement food arrived. The person from the kitchen set the food down and immediately left. When we looked at it, we saw that it was the wrong order. I located the manager and explained what occurred. He was not familiar with his own menu and did not realize that it was the wrong order until we pointed it out. He did offer to comp that portion of the meal since it was the wrong order and since we were not willing to wait for them to make the third attempt to get it right.
This was my first experience at any Swiss Chalet and will definitely be my last. Based on the level of service, the quality of food and the complaints from at least seven other tables while I was there, I expect this restaurant will be out of business in less of the year.
If there was a way to give negative stars, this restaurant would deserve it. read more
