There lack of communication with the customer is awful. The so called manager Zay is worthless to…read moreresolve the situations at this branch.

I rent from Enterprise whenever I travel for work. I always have a great experience. When I had to…read morestart booking a rental car in Toledo it's been a completely different experience. They NEVER have the cars available my company prefers us to use-economy. They can never find my corporate account for my discounts or insurance information. They put me in a a "new" mustang as a free upgrade when there was no economy available and fast fwd two days later- it had to be towed. Even though they picked it up themselves and towed it to their center they never closed it out. I had 3 calls in 2 days asking me to return the car. Ugh. Next rental- dropped the car off after hours, left the keys and even called to verify they got it. Still had to call back a SECOND time to have them close it out. It's super unorganized. The two stars are for the people who do work there. despite how terribly unorganized, it is ran the staff are always super friendly, apologetic, and do their best to be accommodating.

Store told me I was better off making my reservation online. Terms are unclear and was charged $50…read morecancellation fee bc my trip was cancelled. Used zero services and was charged $50. Enterprise is your best bet!

paid a thousand dollars up front to drive from central florida, been 3 weeks and havent \recieved a…read morerefund for deposit and two days rental that we didnt use.this place sucks!!!!!!!

The most unhelpful despicable customer service I've ever encountered. Avis needs to fire the…read moreManager and employees or take away their franchise. I had a van with engine light on and running 45 mph max and they were unwilling to switch my car out even though they had cars available. They were more concerned with leaving at 5:30 than helping me with my safety. Instead they want me to continue driving a vehicle that barely

If I could leave 0 stars I would, I have never dealt with a less professional company in my entire…read morelife. I made a reservation for a car because I have a road trip for a wedding, they call me TWO HOURS BEFORE PICKUP and tell me they won't have a car for me. The customer service is god awful and rude. Not to mention the worker messed up his "mental math" when putting in my reservation in the first place. I can't say enough bad things about this place. ABSOLUTELY RIDICULOUS, DO NOT TRUST THIS PLACE. LOOK ANYWHERE ELSE IF POSSIBLE!!!

Lowest of the low car rentals I've ever been in. This was the worst service and took me 4 hours…read moreand 10 minutes to get my prepaid car. Never use this place EVER. I never leave reviews because it takes to much time but Budget made me want to vent.

Bridget helped me was very friendly my card was not working they were still able to accommodate me…read moreand get me in my rental car Thxs

As far as rental cars go, this place was pretty decent. As for convenience, I have my reservations…read more After a series of delays in Chicago, I arrived an hour and a half after this location closed. At 7 p.m. On a Saturday? Say whaaa?? Fortunately, my parents live close enough (and were awake) to pick me up. Do you have any idea how silly I felt, a grown up asking mommy and daddy to pick him up at the airport? It was cuckoo pants!

I have bought several cars through Toledo Auto Credit, and every single time I have been pleased…read morewith the quality experience I had dealing with these folks. I highly recommend this great dealership

From the owner: Pre-owned cars, suv's, trucks, zero percent interest, lowest down payments in town with zero…read morepercent interest financing. College student friendly. Located near the University of Toledo. Family owned small business.

I love small Airports - the Hertz counter at Toledo Express Airport is easy to get to. It's located…read moreright before you get to Baggage Claim. After arriving at Toledo Express Airport - I stopped at the Hertz counter to pick up our car - checked in with the agent - who was friendly and efficient. She handed me the contract and keys and told me which way to get to the car. I love that you walk outside and just around the corner is your car - which of course is in stark contrast to the good bit of traveling you have to do to get to your car at larger Airports. Our car was an almost brand new Ford something or other. It was very low mileage - and so new it had that new car smell when you got into the car. There is no Hertz Gold Express service here - but that is okay as it is a small Airport. Returning the car was also easy. We gassed up before returning, pulled into the return lot, noted our mileage, walked into the Terminal, hit the Hertz counter to drop off the keys - reported our mileage, and got a receipt from the Hertz agent. No fuss, no muss!

A few months ago, I booked a flight and car rental online. Didn't think anything of it until I was…read morenotified that my flight to Toledo (through Chicago) had been pushed to a later time. I figured everything would work out fine, and that just my family and I would be adversely impacted by this delay. How wrong I was. Turns out my arrival time of 7:30 was an hour and a half after this location normally closes. D'oh! I don't think the employee was pleased with that. One would think with so much digital information this should have been known, or something. But I picked up my rental, which only had 350 total miles on it, and zoomed on over to the Great Village of Lyons (it's great, because my folks live there).

My first time using Avis at Toledo Express Airport! Flight arrived early evening - around 6:30 pm…read more There was no line - I presented my drivers license and picked up the keys and contract. It was a short walk to the vehicle - Parking spot #2. Actually none of the spots would constitute a long walk! Upon returning - there is a second parking lot directly adjacent to the pick up lot - where you park your car, note your mileage, and then walk in to the Avis counter to drop off your keys and get your receipt. Again, no line! Easy! #Avis #ToledoExpressAirport