They have really horrible customer service. The woman working the front desk was rude and…read moreunhelpful. They also have the most ridiculous business hours ever. What type of car rental location closest at 3:00 p.m.? Do better Enterprise.

My rental experience with Enterprise was exceptional. I did not have to wait in a long line and I…read morereceived a nice upgrade. The customer service was great and I would rent from them again.

I love small Airports - the Hertz counter at Toledo Express Airport is easy to get to. It's located…read moreright before you get to Baggage Claim. After arriving at Toledo Express Airport - I stopped at the Hertz counter to pick up our car - checked in with the agent - who was friendly and efficient. She handed me the contract and keys and told me which way to get to the car. I love that you walk outside and just around the corner is your car - which of course is in stark contrast to the good bit of traveling you have to do to get to your car at larger Airports. Our car was an almost brand new Ford something or other. It was very low mileage - and so new it had that new car smell when you got into the car. There is no Hertz Gold Express service here - but that is okay as it is a small Airport. Returning the car was also easy. We gassed up before returning, pulled into the return lot, noted our mileage, walked into the Terminal, hit the Hertz counter to drop off the keys - reported our mileage, and got a receipt from the Hertz agent. No fuss, no muss!

A few months ago, I booked a flight and car rental online. Didn't think anything of it until I was…read morenotified that my flight to Toledo (through Chicago) had been pushed to a later time. I figured everything would work out fine, and that just my family and I would be adversely impacted by this delay. How wrong I was. Turns out my arrival time of 7:30 was an hour and a half after this location normally closes. D'oh! I don't think the employee was pleased with that. One would think with so much digital information this should have been known, or something. But I picked up my rental, which only had 350 total miles on it, and zoomed on over to the Great Village of Lyons (it's great, because my folks live there).

Bridget helped me was very friendly my card was not working they were still able to accommodate me…read moreand get me in my rental car Thxs

As far as rental cars go, this place was pretty decent. As for convenience, I have my reservations…read more After a series of delays in Chicago, I arrived an hour and a half after this location closed. At 7 p.m. On a Saturday? Say whaaa?? Fortunately, my parents live close enough (and were awake) to pick me up. Do you have any idea how silly I felt, a grown up asking mommy and daddy to pick him up at the airport? It was cuckoo pants!

We mad reservations approximately two prior. The reservations was from a Sunday to a Sunday. This…read morewould be over Thanksgiving week. They gave us a confirmation with pickup at noon on Sunday November 24, with a return at noon on Sunday December 1. They close at noon. Why would you give a written contract that is a lie? This costs us Thousand of missed travel plans. We called alamo 1-800# they lliterally laughed at us. Good luck to anyone with your plans with company. We will do all we can to spread what they did to our family.

Hard pass. I showed…read moreup to get the rental car I'd booked through Orbitz, and handed over my license and card. I was then informed they couldn't take my debit card because "This is the Toledo Airport and we only take major credit cards here." Oddly self important response. So I asked why my rate was to hand over my major credit (even though it's 2016 and everyone uses debit cards due to insane APRs and hacking) and he stated "ma'am, I would have no way of knowing what your rate is." Annnnnd done. Literally every other counter there takes major and debit cards, and you have way better options for car rentals at Toledo Express. I highly recommend you use them. Hertz was wonderful!

Everything from checking out the car, to the driving, to returning it was a smooth process. If I am…read moreback visiting than I will most likely rent from them again.

If I could give less than a star I would. We were double charged for a car that we drove only 40…read moremiles. They charged me $60 for gas because we didnt have time to fill it up on the way to the airport at 7 am. Charged twice the rental amount for gas. Wow. Called customer service, they didn't care. Will never use budget again. They rob their customers blind.

Shady! Lied about distance after trying to over charge! If you can find another way, do so. I…read morebelieve uber operates in this area.