They have really horrible customer service. The woman working the front desk was rude and…read moreunhelpful. They also have the most ridiculous business hours ever. What type of car rental location closest at 3:00 p.m.? Do better Enterprise.

My rental experience with Enterprise was exceptional. I did not have to wait in a long line and I…read morereceived a nice upgrade. The customer service was great and I would rent from them again.

AUG. 2026- I prepaid online for my rental reservation for car pickup at Toledo Express Airport,…read moreOhio. When i picked it up we inquired about an upgrade. I was told NO CHANGES CAN BE MADE SINCE IT WAS PREPAID! Okay, no biggie. During our travels the front passenger seatbelt was not working properly. After I returned my car I noticed an extra charge that was not on my prepaid reservation total. Come to find out after my phone call inquiry the charge was for "returning my car 2 hrs early during business hours" and I would not be charged for the seatbelt not working properly, LOL, I didn't break the seatbelt and I got no compensation for this issue and I will supposedly be refunded the overcharge for returning early. MY PROBLEM IS THE CAR WAS PREPAID AND THEY TOLD ME AT THE TIME OF PICKUP THAT NO CHANGES CAN BE MADE TO RESERVATION BUT THEY SURE CAN MAKE CHANGES WHEN IT SUITS THEM BECAUSE OF ME RETURNING THE CAR EARLY DURING BUSINESS HOURS. With all the other rental companies out there, I will never use AVIS AGAIN!!

My first time using Avis at Toledo Express Airport! Flight arrived early evening - around 6:30 pm…read more There was no line - I presented my drivers license and picked up the keys and contract. It was a short walk to the vehicle - Parking spot #2. Actually none of the spots would constitute a long walk! Upon returning - there is a second parking lot directly adjacent to the pick up lot - where you park your car, note your mileage, and then walk in to the Avis counter to drop off your keys and get your receipt. Again, no line! Easy! #Avis #ToledoExpressAirport

I love small Airports - the Hertz counter at Toledo Express Airport is easy to get to. It's located…read moreright before you get to Baggage Claim. After arriving at Toledo Express Airport - I stopped at the Hertz counter to pick up our car - checked in with the agent - who was friendly and efficient. She handed me the contract and keys and told me which way to get to the car. I love that you walk outside and just around the corner is your car - which of course is in stark contrast to the good bit of traveling you have to do to get to your car at larger Airports. Our car was an almost brand new Ford something or other. It was very low mileage - and so new it had that new car smell when you got into the car. There is no Hertz Gold Express service here - but that is okay as it is a small Airport. Returning the car was also easy. We gassed up before returning, pulled into the return lot, noted our mileage, walked into the Terminal, hit the Hertz counter to drop off the keys - reported our mileage, and got a receipt from the Hertz agent. No fuss, no muss!

A few months ago, I booked a flight and car rental online. Didn't think anything of it until I was…read morenotified that my flight to Toledo (through Chicago) had been pushed to a later time. I figured everything would work out fine, and that just my family and I would be adversely impacted by this delay. How wrong I was. Turns out my arrival time of 7:30 was an hour and a half after this location normally closes. D'oh! I don't think the employee was pleased with that. One would think with so much digital information this should have been known, or something. But I picked up my rental, which only had 350 total miles on it, and zoomed on over to the Great Village of Lyons (it's great, because my folks live there).

We mad reservations approximately two prior. The reservations was from a Sunday to a Sunday. This…read morewould be over Thanksgiving week. They gave us a confirmation with pickup at noon on Sunday November 24, with a return at noon on Sunday December 1. They close at noon. Why would you give a written contract that is a lie? This costs us Thousand of missed travel plans. We called alamo 1-800# they lliterally laughed at us. Good luck to anyone with your plans with company. We will do all we can to spread what they did to our family.

Hard pass. I showed…read moreup to get the rental car I'd booked through Orbitz, and handed over my license and card. I was then informed they couldn't take my debit card because "This is the Toledo Airport and we only take major credit cards here." Oddly self important response. So I asked why my rate was to hand over my major credit (even though it's 2016 and everyone uses debit cards due to insane APRs and hacking) and he stated "ma'am, I would have no way of knowing what your rate is." Annnnnd done. Literally every other counter there takes major and debit cards, and you have way better options for car rentals at Toledo Express. I highly recommend you use them. Hertz was wonderful!

Everything from checking out the car, to the driving, to returning it was a smooth process. If I am…read moreback visiting than I will most likely rent from them again.

If I could give less than a star I would. We were double charged for a car that we drove only 40…read moremiles. They charged me $60 for gas because we didnt have time to fill it up on the way to the airport at 7 am. Charged twice the rental amount for gas. Wow. Called customer service, they didn't care. Will never use budget again. They rob their customers blind.

Just perfect everything went as planned on this me at our home and the airport. Very nice Driver.read more

Shady! Lied about distance after trying to over charge! If you can find another way, do so. I…read morebelieve uber operates in this area.