If it was possible to give less than a one-star review, I would. Unfortunately, I will have to…read moreselect "one star" which they don't even deserve. First of all, their website indicates that they are open 24 hours a day, 7 days a week. This is a complete sack of crap since out of the numerous calls (and left VMs each time) I have made over a span of three days, they have answered three times total. Secondly, there is no way to make ANY changes to your reservation unless you call them, and as I mentioned previously, that is easier said than done. Lastly, they managed to completely screw up my booking and charged me close to $400 for a tour I did not get to do, and because they are impossible to get a hold of, I can't even get a refund from them (I am giving them till Monday and then getting in contact with my credit card company). A day before the activity date, I booked a dinner cruise online since my friend was coming to visit me in NY. After we booked it, I realized that it was NOT the dinner cruise I wanted. We wanted the Bateaux and NOT the Spirit of New York. I finally got a hold of someone and they changed my booking and said it would be confirmed the next day. By 10:00am the next day (the DAY of the tour), the booking wasn't confirmed so I called them AGAIN and was put on hold for 22 minutes while they finally got it confirmed. I got an email voucher that ended up not even having the correct check-in location. It just said Pier 61 instead of the kiosk on Pier 60 where we ended up having to go. Upon check-in, I was told that I was confirmed for the Spirit of New York instead of the Bateaux, even though that was what I paid for! After 10 calls over two days with no response, I finally got a hold of someone who said that they would need to "investigate" if I went on the Spirit of Bateaux. I told the agent that I would wait while she put me on hold to call them and after some stuttering she said that it would take "days". Rather furious, I told the agent that I would just call Spirit Cruises and make a conference call. Which I did. And even after getting confirmation that I DID NOT GO ON THE BATEAUX, the agent STILL insisted that it would take days to authorize a refund. I will be contacting my credit card tomorrow if no refund is made. Seriously, I will NEVER EVER book anything with City-Discovery EVER again and will be sure to tell anyone I know to avoid their website like the freaking plague.

Their tours look fantastic but, beware! What was advertised was false. They charged 49.95 for a…read moretour that if you go through the local company is only $45 if you go directly to OnBoard tours. What we were hoping to do was a DC monuments night-time tour. They advertised a 4 hour tour (http://www.city-discovery.com/washington/tour.php?id=4105) that stopped and let us wander at: - US Capitol Building - World War II Memorial - Jefferson Memorial - Vietnam Memorial - Lincoln Memorial - Korean War Memorial - Iwo Jima Memorial - White House - END AT: Old Post Office What we got offered when we showed up was a 3 hour tour that stopped so you could look from the bus at the various monuments and you could get out and wander around 3 of them. No dice City Discovery! If I get my money back easily I'll be surprised and let you know here.

The visitor center currently is not open. There is a cancellation stamp for the NPS passports at…read morethe kiosk. The walking path is flat and there are informational signs about the battle to stop and read.

We have used this tour company several times, most recently to New York City. The tour included…read moreshopping at several Christmas markets. Times Square and several eateries at Times Square were included. The tour also included the Top of the Rock, Central Park, Statue of Liberty, Rockefeller Center and several drive by looking. The tour guides and bus driver made the 10 hour bus drive seem a little shorter with snacks and movies. Recommend for anyone who (like us) wants to go to New York City, but doesn't want drive and schedule places to visit. A must do! The tour also included lunch on your own in China Town or Little Italy, dinner Bens Authentic NY Deli and Buca di Beppo. A chance to savor food from street vendors, see where various movies were filmed and the City of New York. Our previous tour included the aircraft carrier Intrepid and the space shuttle as well as various aircraft. Thanks to Denny (Tour Guide) and Steve our Driver! Great Job!!

We were on the Blue Lakes bus to Chicago. Will never book another ride with this company. The…read moredriver was very bad. She was confusing as per the time ( as she did not seem to grasp a time change from Ohio to Illinois ). She was over a half-hour late picking us up in the beginning and over an hour late at the end. Supposedly she said she had to keep circling for a parking spot but we were standing right there at the scheduled pickup spot and she did not pass by ( not even at the intersection ) even once. When she finally arrived, she offered no apology. Not even a simple 'Thank you for your patience'.....We arrived back in Toledo 3 HOURS after the scheduled time----despite the fact that this woman drives much too fast. My friend had the seat right behind her and clocked her at 80 MPH at times. Is this even legal ? We will NEVER AGAIN trust this company for any kind of booking.