Our experience with Falcon Home Improvements was extremely disappointing…read more
To be fair, the initial consultation was excellent. The sales presentation was professional, thorough, and gave us confidence that Falcon genuinely cared about its customers. We left that meeting believing we had found the right company for our front landscaping project.
Unfortunately, everything that happened afterward was the complete opposite.
Our project manager, Ari Sabo (also known as Harel Sabo), was unable to clearly explain how our landscaping estimate was calculated or provide a meaningful breakdown of the pricing when we asked. We repeatedly sought clarification but never received a satisfactory explanation, leaving us questioning the transparency of the estimate.
Communication quickly became the biggest issue. We repeatedly had to reach out ourselves for updates, and there were multiple occasions where Ari/Harel was completely unreachable. When we contacted Falcon's office, we were assured that he would get back to us, yet there were still times when no follow-up ever came.
The situation became so frustrating that my wife specifically asked the office to assign us a different project manager. Despite explaining our concerns, they were reluctant to make the change and ultimately kept Ari assigned to our project.
We were told that our landscaping project would be scheduled to begin around mid-July. That timeframe came and went without a single phone call, update, or attempt to schedule the work. As of today, we have still never been contacted regarding the start of our project. At no point did anyone proactively reach out to explain a delay or provide a revised timeline--we were simply left wondering what was happening.
What was most disappointing was how dramatically the customer experience changed after the initial consultation. During the consultation, Falcon made us feel like our business truly mattered. Afterward, it felt as though we had become an afterthought. Despite being ready to invest a significant amount of money, it reached the point where we felt like we were doing all the work to move the project forward instead of the company. Between the unanswered calls, missed follow-ups, and even our request for a different project manager being dismissed, we were left feeling ignored, deprioritized, and unimportant as customers.
While we were waiting to see if Falcon would ever reach out to schedule our project, we hired another landscaping company instead. They were able to schedule our project within two weeks, communicated with us every step of the way, answered our questions promptly, and kept us updated throughout the entire process. The difference in professionalism, communication, and customer service was night and day.
One of the biggest disappointments is that this experience affected more than just our landscaping project. We are currently planning a much larger home remodeling project and had originally considered Falcon for that work as well. We intended to use the landscaping project as an opportunity to evaluate whether Falcon was the right company for a much larger investment. Unfortunately, based on our experience with the lack of communication, transparency, follow-through, and customer service, it became clear that Falcon was not the right fit for us. They didn't just lose our landscaping project--they lost the opportunity to earn our future business as well.
If Falcon had communicated after the sale with the same professionalism they demonstrated during the initial consultation, this review likely would have been very different. Unfortunately, that was not our experience. For a company that made such a strong first impression, the lack of transparency, follow-through, and customer care that followed was deeply disappointing. Based on our experience, we cannot recommend Falcon Home Improvements.