Service and fixing the problem. On time and friendly and job done. New AC replaced 20 year old unit. New condenser and air handler.

Initially was ok, but poor communication on your renewal rates so you get screwed out of locking in. Office staff is incompetent and make mistakes to screw you out of your money. read more

There truck ruined my lawn and I've been calling for a month with excuse after excuse, I wasn't expecting anything other then a guy with a rake to just clean it up - and there not making good on the damage. horrible customer service stay away read more

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I thought this was a good company, the lady from the office called me and said my card was declined and she needs a different card number to pay for my oil, she said it in a rude way, I told her I already paid it yesterday as soon they delivered the oil. She was very nasty to me instead of saying I am sorry there was mistake she went on arguing with me as if she was asking my card number for the future. I never had my account on auto pay and she lied to me as if it was on auto pay. I tried to explain to her that if I already paid the bill my balance should be zero why is it trying to charge me, she didn't want to answer that and being nasty. She didn't want to apologize to me and gave the phone to her co worker. I guess they were trying to charge me the second time without checking. She refuse to apologize to me after being rude. read more

Thursday evening at 10:30 pm, I had no heat or hot water. I called the emergency # and spoke to a kind women. I explained my situation and she said she would have someone there within a half hour. By 11:30 pm ,my heat and hot water were back. Thank you . You were so efficient and helpful read more

Left today after 22 years (2 accounts). I will stay above the fray and not demolish them. Leaving after 22 yrs speaks volumes. read more

We were looking for a new oil delivery svc this year and came across Swezey.Everything seemed ok but when they came to inspect our boiler they said we needed a new vent pipe for the oil tank our pipe needs to be 1"1/4 and its 1" So because of this they wont be able to deliver oil They quoted a price of $350 to change it.I thought it was a bit high so I called a donlon bros heating svc to get a better price for the replacement and they said it wasnt required.The 1 1/4 rule is for newer homes and to use another heating company I called Swezey back and they said ok we will replace it for $250 read more

Horrible. They have become badly managed and greedy. I was a loyal customer for many years; they were pleasant and easy to do business with; this has changed in 2022. The office is confused, one person not knowing what another is doing and saying. On top of this they badly overcharge for oil, and fashion contracts that try to lock the customer in to inflated prices. Bye, Swezey! read more

Another great experience with Swezey. Excellent technicians. Another emergency call to them in January. This time I think the technician's name is Chris. Very reliable. Very courteous. Catherine H. read more

Great Fuel Company! Excellent customer service-coverage 24 hrs day-good, competitive prices-Technician Frank thorough, professional & kind-good experience all around-a joy to do business with! read more

I had Swezey for years. When the price of oil was low I would call to get a delivery and they told me that they could not deliver on that day.. and sometimes they didn't deliver at all. I just paid over $800 for a delivery of oil, I called them and they told me prices were high and I got the best price. So I did some research found out they lied and then called to cancel the contract. Three days after that (two weeks after my last delivery) the price of oil skyrocketed and I see the Swezey truck pull up to my house and begin getting the hose out to put oil into my tank! I run out there and tell the guy I did not ask for a delivery and that I do not have a contract with Swezey any longer. The guy said he had me on his list to deliver oil. I told him "no". Then I called Swezey and they were rude, told me it must be another company, I said "with a swezey truck"? Then they rudely hung up. They tried to scam me and make me pay for oil at its highest price! From what I understand, other oil companies were also trying to do that while they could make the extra money as well. I will never use Swezey again. read more

If I could give Sleazy Swezey a zero I would. I know, you've never heard that before, but it's true. Never sign a contract with these guys. They will not let you out, even if you're in the middle of a divorce and they will keep delivering oil even if you don't live at the house. They will then charge you $899 to get out of the contract. Sound reasonable? Of course not, but that's what Sleazy Swezey will do. Trust me, there are plenty of other options they will also overcharge unless you shop around. I thought I could trust these guys, that's what I get for trusting. I paid the price, be careful it doesn't happen to you too. read more

Took a service contract through Mather Hospitals for employees. Capped price was $3.04, contract says we pay the cap price or current prices whichever is lower. All other fuel companies (current prices) are around $2.35-$2.45 but these clowns are charging me almost 75 cents more a gallon and won't let me terminate. Aweful, horrible, unscrupulous company.....use Johns Fuel as they are currently At $2.36......and if you have a contract with Sweezey run away the second it expires because you get automatically renewed if you don't. THIS COMPANY IS REPULSIVE and DISGUSTING!!!!!!!! read more

Horrible customer service!!! Christine "with a C" has no idea how to speak to customers!!! I call on a Sunday & its "emergencies" only, I ask a question about my service contract & she tells me that's not an emergency. I didn't even get to the fact that I had NO HEAT or HOT WATER in my house. NASTY ATTITUDE, RUDE & UNPROFESSIONAL. I can't believe someone in a costumer service profession could speak to people this way. read more

I WAS YELLED AT, CURSED OUT AND HUNG UP. DISGUSTING COMPANY! This review is for the individual named Jim (sales), that waisted 6 days of my time, never send an application that I requested and provided my email for, tried to upcharge for the service once I finally got a hold of him, and at the end said he didn't need my business, yelled like 5 year old and literally hung up. Horrible, disgusting, unbelievable service that I have no words for. Sweezy, you must be insane for letting this unqualified in all ways and matters semi specialist to handle your new account operations. You're losing business because of this individual. I will make sure to tell all friends, neighbors and family to switch to other providers who appreciate our business and treat customers with dignity. This is insane, given the multitude of great oil contractors in the area. Besides that I don't remember being treated like this by anyone, ever. I couldn't even say a word in this monologue of your employee. If getting a new customer application took 6 days and 5 phone calls, what's the service like??? Details below as when I asked to speak to a manager he said "No". Details: I called 5 times in 6 days days to sign up for their service that was recommended by a colleague. I was given a rate and was told the application will be sent to my email address, that I provided, momentarily. 2 days later no application. Called to follow up, but was told the timing was "inconvenient as he's driving" and I need to call him back on Monday. Sure, I'll do your job. Was told that he'd give me the rate that we agreed upon as it's his fault for not sending the application timely. Sales 101: Do as you said, follow up timely and don't be a dick to your prospective customer. Friday, Monday: Call again, leave a voicemail just to get a call back 6 hours later. Call, no one answers. Typical waste of time. Tuesday: Call again to hear that "your rate went up and I don't care that I said it was locked". To my question but you never sent an application despite my numerous calls, the answer was this is your first time calling. I have screenshots of our phone conversations, so stop lying. After 10 minutes of screaming at me and talking over me he hung up. No apologies that the application was never sent, or that my time was waisted. I will get to the bottom of this, as it's unacceptable to be treated the way I was and I don't want anyone else to experience what I have. Shame on you Sweezy. This is how businesses crumble. read more

Had a boiler break down the other day at 930pm. Emergency repair was at my house by 10pm and fixed the issue within 45 minutes. The service engineer was polite and professional. Thankfully we had the service contract which has always come in handy. I def recommend this business. As for oil prices....oil is oil...not much can be said about that. read more

Terrible customer service. Awful prices & contract terms. Decent repair guys. Read Rob S.'s "not recommended" review to get an idea of how this company operates. If you don't mind paying 70% more for your oil and enjoy being treated like dirt, by all means use these Swezey's. read more

Swezey Fuel provides excellent service. John serviced our oil burner at 1:30 in the morning last week. He quickly found the issue was an electrode and nozzle problem. He repaired the system and got us back quickly and professionally. I am undergoing chemotherapy and was extremely pleased with the service provided by Swezey Fuel Company. read more

I am a customer of Swezey Fuel. On Friday I discovered I had a leak in my oil tank! Oil had spilled on to the basement floor and was spreading before my eyes! I called Swezey and they responded almost immediately! They sent a service man in 30 minutes and soon after a truck arrived with a temporary tank to store the oil from the leaking tank! They rerouted the supply line to the boiler and all was running when I left my house!!! If you can find someone better use them but I doubt any company exists who could do what Swezey did!!! They gave me a great price on a new tank and life goes on uninterrupted! Need I say more. Stephen Leff read more

This is one of the best, if not the best, fuel oil companies on Long Island. Great customer service and support. Knowledgeable, professional technicians. Respectful and timely appointments. Highly recommend. 5 stars. read more

Disappointed in quote process and customer relations. I used to drive an oil truck that filled at their facility. I remember much nicer people in the early nineties. read more

Do not do business with this company. I recently moved into a home I am renting where the landlords had a service contract with them. Because of that I am locked into getting oil from Swezey because they service the burners. Come to find out these crooks run my credit and then force me to give them a $500 deposit!! Forced me! I have decent credit there's no reason why I would have to do that other then them being assholes. I needed to get oil and was only able to get from them. We found a new company for service and oil 50 cents less then what Swezey offers. Now it is nothing but attitude and unknown answers to when I will be getting my 500$ back. read more

I used to buy oil from Swezey Fuel. They offer several good service plans and have a deferred payment option for fuel deliveries. The major problem is they have a surprisingly rude woman in the service department. Since it's a family owned business, there's nobody to complain to. Finally I switched to one of the larger Oil companies where they offer all the same services and they don't put up with that sort of behavior. read more

This company is the worst. Do yourself a favor and shop around. My contract ended with Swezey, even sent a letter after my contract was over to terminate. Swezey still continued to deliver oil after my contract was done. They claimed they never received a letter from me so they could still deliver oil for a dollar more then I was previously paying! Customer service is no help. The don't give a shit about the customer! read more

They squeeze you for every dime ... and always deliver the day after the SPOT price of oil goes up.. It can be 10 degrees out, and if you owe them $1.00 they won't deliver... but if oil price goes up that day, even if you owe them $500 ... they are there giving you a full tank at the new higher rate. And they charge 75% over the the price of home heating oil ... you basically pay for an entire new burner every year with their inflated rates, so why bother with a contract, just get a new burner each year. SLEAZY is an understatement. read more

I have been using Swezeys for 11 years. I couldn't be happier. I have never run out of oil with their automatic delivery. Over the years I've had 2 breakdowns with my oil burner and both times technicians were at my house within 2 hours. Prior to last year's heating season, I had locked in a fixed price for oil. Near the end of the heating season oil prices started to drop and Swezeys let me out of my contract early and charged me a lower price! I can't imagine that there are many companies that would do that. It is so refreshing to witness honesty and integrity in this day and age. In short, I would definitely recommend this company. read more

Swezey Fuel charges over a dollar more per gallon than anyone else. Rude customer service. I saved $200 per delivery by going elsewhere. Use codfuel.com. read more

Like always, swezey is the best. Have my oil delivery with them and recently had oil burner replaced by them on 11/30/2018. Everyone has been fantastic. Installers are awesome and salesman was fantastic and so are delivery guys and the ladies in the office are always so pleasant. Thank you everyone at swezey and being professional and personable. read more

I am extremely pleased with the courteous and professional service I received on a Sunday. My husband and I were out of town and found out we had no heat in our home when our daughter checked the house. I called Swezey's and within 5 hours, it was back up and running. From the phone staff to the technicians the service was first rate. The piece of mind I received knowing I could trust these people in my home and to do a professional job is priceless. The icing on the cake was the cost "no charge". Thank you again for your excellent service. read more

I've been with Swezey since 2008. Mike F. came this morning for routine tune-up. Once again, Swezey gave exceptional service and an honest report on my oil burner. With their maintenance--it continues to work efficiently and has run well beyond the life-expectancy of the unit. read more

Joe H. is an excellent service tech. Reading the other reviews, we have been a client for over 16 full years and we have had installed a new furnace and a few years later a new oil tank. The one time the furnace broke, they came immediately. The issue was not with the furnace rather an electric surge burned out the mother board. The tech created a temporary work around until the part arrived. The point is all the people who work there are wonderful and are helpful. So, we will never leave them as they helped us. read more

This company has ripped me off too many times. The latest is when I cancelled all deliveries because I was moving, and they deliver 31 gallons of oil 2 weeks later and top off my tank. They claimed I never cancelled the deliveries. I was stuck buying from this company for 2 years because my landlord uses them for repairs. Charging high prices and playing games with deliveries. Don't buy from them. Brad the sales person and Barbara in customer care just blow you off and say deal with it. They also made me put a $600 deposit on the account. I will never, never use them again, and I will make sure to tell everyone. Next I'm contacting the BBB to make a complaint. read more

Joe G. Provided excellent knowledgable and professional service. Would definitely use again.

Great service from Swezey. We were out of town and service was at our home quickly and made necessary repairs.