I was extremely impressed with this shop, and the customer service I received while I visited! I…read morelive in California and actually work in the same industry (B2B sales) and so I am wildly familiar with all types of smoke & vape shops. Vape & Smoke Shop in Biscayne is my friends local smoke shop, so while I was visiting we stopped in to buy some disposables. The cases & displays were gorgeous and well organized, the employees had substantial education and product knowledge, and they remembered my friend by name which was a huge plus! Shayla helped me out and was wonderful! She was warm, welcoming and helpful - not only with the products, but also had some great local recommendations for nightlife! I will absolutely be visiting this store again and hope to meet Shayla once again!

Really bad consideration on items and price, i wanted to get a glass water bong that it had a crack…read moreat the bottom (price 24.99) so i asked the vendor if it was posible to leave it at $20.00 and he said that it was final price, i think it was really inconsiderate because i was making a purchase of around almost $70.

Love shopping at this location. Staff is great, especially Michael and Ryan always with great…read moreservice.

If I could leave -5 stars, I would. This is by far the worst shopping experience I've ever had at…read morethis location. I gave this place a second chance after a bad experience with one of the employees, and today it was even worse. The woman helping me today was extremely rude, unprofessional, and clearly not trained in basic customer service. She spoke with attitude, was irritated when I asked to see an item, and refused to provide her name when I asked. Instead of helping me or recommending products, she rushed me and kept saying they didn't have anything for $15, even though I came prepared to spend over $150 because I just renewed my card. The service was loud, careless, and rude. If management reads this: your staff needs serious training. This location keeps losing customers because of the way your employees talk down to people. I won't be returning after this.

Whiskey was so informative and kind. Will be back to see him. He's amazing I love him so much he's…read morethe best

I bought a hookah from here and they left the hose out of the bag. It was a special hose with a…read moresnake head that I couldn't find anywhere else. When I called, a manager promised he would drive to meet me to give me the hose because I lived too far to go back to the store. Every day that past there was a new excuse of why he could not come meet me. When I bought the hookah I asked the salesman why there was a difference in price of two very similar hookahs and his only answer was "the quality". But was is the smoke quality or the way the hookah parts are made? He didn't know. He was not very knowledgeable. I had to make the decision myself and I had to get on a step ladder to take it down. And when I asked about a coconut shell coal I never heard of his answer of why is it better was once again "the quality". The hookah began to fall apart after three uses. I even had to use tape to close gaps of air because the base did not attach to the stem correctly. Complete waste of $100. Overall they broke a promise and I had to call everyday for a week until I gave up. The hookah had poor quality and they are not knowledgeable about their products. I will never shop here again.

Finding a solid smoke shop in Midtown can be a gamble, but Smoke Society is the real deal. The guy…read morebehind the counter is a legend--super charming and just a naturally friendly person who makes you feel welcome the second you walk in. He's not just there to ring you up, either; his knowledge of the products is insane. You can ask him anything and he'll give you a full breakdown of exactly what you're getting. It's rare to find a shop with this much personality and actual expertise. Definitely my regular spot.

STAy AWAY; I bought a water pipe from this guy Arab and tipped his store worker. Came back to…read morereturn it because it is quite literally a piece of garbage with awful drag that hits like garbage. It's an embarrassment this guy even sells piece like this, bad quality and value. They then tell me that I can't even exchange it for something else after barely using it once and multiple washes. The bong looked like it had never been used. I understand not giving me my money back but not even an exchange. The guy who runs this place is a SCUMBAG, Stay Away .

Awesome place! I love their new location on 17th and flager but you can't go wrong at any location!…read moreThank you for the amazing customer service!

Newer smoke shop in the area! Open late. Friendly service. Good selection. Check out the cool socks!read more

This place has great variety. The products I have purchased so far have all been top quality. The…read morestaff is nice and helpful.

Great selection of vapes. Very friendly. A bit more expensive than the mainland. Only by a few…read moredollars.