I'd say you get what you pay for here, but that wouldn't be entirely true--this salon, while…read moreboasting relatively low prices, makes up the prices for each client. There's no way my medium-length nails (that protrude no more than 1cm beyond my fingertips) could reasonably cost $12 more than the listed price for a sloppy full set.
I have many grievances with this salon:
-my husband called ahead to book an appointment for me as it was a Friday and the person did not ask for a name or any information beyond "What you want? What time?"
-Once arrived for my appointment, it was as if nobody had even written down the appointment--I had to repeat the entire thing in person.
-The aesthetician who did my pedicure was fine in terms of service but I was very grossed out to find they RE-USE the little foam slippers for EVERY customer. They're just all sitting in a bucket behind the pedi chairs.
-While I was seated to wait for my nails to be done, I was moved from chair to chair, not once but twice to make room for customers coming in for walk-in services (may I point out again that I had an appointment and they weren't even prepared for me, but were for other customers??)
It turned out I was also waiting on the owner to have her lunch.
-When I explained (again, should not have had to--communication between the employees seems to only be gossip) that I wanted a full set with gel polish, the owner vaguely gestured to the wall and said "pick colour" then left me sitting in the chair for about 10 more minutes while she went off to do a waxing job.
-Sarah, the owner of this fine establishment, finally started my nails and while buffing them, managed to nick EVERY single cuticle and the skin surrounding the nail. I would react with a polite "ouch" and received no apology. Ten times in a row.
-Finally I asked to double-check if the polish I'd chosen was indeed gel--because that's the service I asked for--and she said, clearly annoyed, "Oh, you don't want this one?" and left to retrieve a gel polish in a similar colour.
-While curing my polish, she insisted that I must have done something under the UV light to disturb the nails and instead of redoing it or grabbing another lamp, she tsked and slopped on more polish, which looks ridiculous now.
-Several times, she got up during my session to serve another customer. Funny, since I seemed to wait for her to finish up a lot of tasks but couldn't keep her attention during my (booked) time.
-Finally, I reminded her I needed a brow wax, as I had previously booked (are we seeing a pattern here?) and I got that done, which I was actually happy with, and the only reason I even gave this place 2 stars. Problem is she said "for you, $77" for services that should not have cost more than $65 according to their price list. Reluctantly I handed over the money as I didn't feel like arguing over twelve bucks and wanted to get out of there after spending 2.5 hours in this hellhole. It was a miracle I had extra cash on me.
Needless to say, I did not offer gratuity.
TL;DR-
Come for the stellar $5 eyebrow wax, skip everything else and spend the extra cash at a better nail salon like Polish'd downtown or Nail Story in Newmarket. It's worth it for not only the WAY better service but a much nicer atmosphere as well.
