Brought my son his watch from home finally and we thought setup was wrong. Chris was awesome got…read moreus taken care of and offered us options moving forward to ensure it got out under warranty.

My grandmother and I came into zales to repair a necklace that was gifted to her and the service…read morewas phenomenal regardless of our simple need of a repair. Tamara went above and beyond to offer a check of warranty searching the number it was bought under. She took the time and patience to check every outlet so that we knew our options. Chris was also a very big help assisting us in choosing a new chain for the pendant. He was so kind, personable, and an overall joy to be assisted by ! He even offered a cleaning for the pendant and my grandmothers ring which truly meant so much to her.

Jason and Shubhi were very nice and helpful. Got us out quick with a good price. 10/10read more

Jason gave me amazing customer service. I was able to find my baby's first bracelet! He was…read morefriendly, helpful, and patient the whole time. He listened to what I wanted, explained things clearly, and helped me find the perfect piece without making me feel rushed. Thanks to Jason, my shopping experience was easy, comfortable, and enjoyable!

I brought my wedding ring into this jeweler to get it resized -- a ring I originally purchased from…read morethem 2.5 years ago. From the start, I was told the jeweler was out of town and that it would take 3 weeks to get my ring back. Totally fine, I was okay with that timeline. They asked if I wanted the ring cleaned and the prongs tightened, and I said yes, as long as they gave me a quote before doing any work. Fast forward 12 days -- I hadn't heard a single thing, so I called to check in. At first, they couldn't even find the envelope with my ring in it (!!), and only after some time did they call back to say they'd found it -- but still no quote. 16 days later (just 5 days before I was scheduled to pick it up), they finally called with a quote of $350. I said that was ridiculous, and suddenly it was, "Well, we can just resize it without the extras for $60." I agreed to that. Then -- 3 days before pickup -- they called AGAIN and said it was now going to be $100, because apparently they can't resize it without adjusting the prongs. So why wasn't that communicated in the first place? They had my ring for over two weeks before giving any quote -- it's not like they hadn't seen it. When I questioned this, the response I got was, "We're actually giving you a deal." At that point, I just told them not to do anything and that I'd pick up my ring as-is. I really wanted to trust this business since I bought my ring from them originally, but the lack of communication, disorganization, and shifting prices were extremely frustrating and disappointing. Definitely won't be returning.

The jeweler, Aram resized my bracelet and did such a perfect job! His proficiency and attention to…read moredetail are outstanding! I will never go anywhere other than to see Aram!

Great service from all the ladies, thank you don roberto you guys are great customer serviceread more

Service was amazing! Teri was beyond helpful and really made my day! She helped me adjust a watch I…read morehad previously bought in the store, as well as helped me with purchasing a Valentines gift for my girlfriend! 10/10

I took a brass love lock to get engraved today (as a wedding gift) and it was ready in an hour! The…read morelock came out beautiful. The women here were so sweet to me and very helpful. Highly recommend this location.

I went in because everything was 50% off and who doesn't love an amazing sale? Heather was…read moreliterally the BEST! I am getting married next year and wanted to get the card box, Champagne flutes, and serving set for my wedding. Heather was so helpful and made sure everything was perfect for my engravings. I got the card box already and I'm obsessed!

Wonderful shopping experience. The individual attention given to every customer is rare these days…read more. Beautiful quality merchandise made by the best jewelers from all over the world. Truly heirloom quality. The attention to detail is apparent from the moment you walk in. Just a lovely, family owned business.

POOR QUALITY, RUDE SERVICE. My fiancé bought me an engagement ring from this jeweler, a couple…read moremonths later the ring bent in half and nearly lost the center stone. How it happened, I have no idea, I woke up and noticed the ring bent. I have always worn it, so I would have noticed something if it was substantial. When I picked it up, she charged me an additional $210 for the repair for a very expensive ring we had just purchased. The main sales lady asked my fiancé if I broke my hand or drove over the stone with a vehicle, because she's only seen a man bring in a bent ring. When I questioned the $210 charge (which was never discussed in advance) she told me that if I could bend the ring that she would pay the $210. The lady was rude on the phone, rude in person, and has completely lost my future business. With as many amazing jewelers that I have met in the past, the customer service is some of the most rude behavior I've ever seen.

Great place . really family oriented and they understand sometimes we go through hard times but…read morethe will support you.

Ive needed a few loans recently and they saved the day. I found all the employees to be very nice…read moreand helpful as I had never been to a pawn shop before to get a loan.

Absolutely love this place! They have great quality items, friendly staff and stand behind their…read moreproducts

Excellent service and Gustavo went above and beyond to help us find what we were looking for. We…read morewill definitely be back!!