If you would-- imagine an abortion clinic in the heart of Chicago in the 1950s. Dirty, unkempt, and…read moredangerous could be the words you would use to describe such a "back-alley operation". Those same terms apply to 'Fur Babies' The staff are mostly kids just working which is fine; but the owner has this hot air attitude I can't understand when you voice any concern for your pet. I took my cat in for a mail trimming and was appalled to see them rip him out of his crate right there on the front counter like a fresh slab of meat at the local deli. I thought well maybe he was being difficult, but i see him completely limp in their arms, they proceed to put him in a headlock and assure me its for everyone's safety, but i just see my cat getting more nervous and scared. I ask to see him for a minute and ask if i can try to hold him to help calm him , grab him by the neck and try to position him for them to cut his remaining paws, this ultimately doesn't work and when i handed him back and asked that they not be so rough. The owner (blonde hag) turns her back to me and says fuck off. I'm typically not the type to leave reviews at all but when you are so careless with peoples pets and then try to cry for your safety when you take 0 precautions for yourself or staff, i can only feel contempt for you.

Super nice people I have taken my dog for a bath there a few times. They truly seem like they care…read moreabout your dog. :)

I just wanted to boast about one of your groomers. Her name is Jennifer Orfino. I started bringing…read moremy little dogs to have their nails done coat trimmed. She is so gentle and thorough. If she makes a suggestion on what might need to be done, I trust her to take care of my dogs. Jen is an asset to your company. Thank you. AIW

Repeated mistakes on pickup orders at this pet store. Twice now I've placed an order for cat…read morelitter, and both times they've given me the wrong size bags. The first time, I didn't realize the error until I had already driven 40 minutes home--completely unacceptable and a huge waste of time. You'd think that would be a one-off mistake, but no. The second time, I made a point to check the order before leaving the store, and sure enough, it was wrong again. At this point, it's not just an occasional oversight--it's a clear lack of attention and care when handling pickup orders. Customers rely on these services for convenience, but instead, it's become an inconvenience and a frustration. Management needs to address this. Whether that means retraining current staff or hiring employees who can follow basic order details, something has to change. I can't recommend using their pickup service if they can't consistently get something as simple as bag size correct.

We have been taking Cooper to Lakeside Pet Resort since shortly after we got him as a pup in…read moreJanuary 2023. We're pleased with the way he's treated and he is always very excited to discover that he's going to spend a night or two there. Highly recommend.

Professional, friendly staff took excellent care of our 2 older pups for a day while we…read morekayaked-highly recommend!

I love this store, my dog has been there twice and comes out of there looking amazing! We will be…read moreback, thank you for being so patient while i was trying to login to the Petco app to download my coupons!

Staff is great and very helpful. Always have the products that I need. The store is very clean.read more

When a dog comes to be groomed,bath nails cut and buffed clean the ears not just one ear but both…read morenot a dry bath but a bath with water not nails that get Istuck on your clothes because they are messed up ends then they tell me that he hurt his nails running around out back when the real reason is that they were cut too short nothing like the first visit I'll never go back again . THINK TWICE it not worth it

The shop is so clean and cute! My pups and I love Madison, she is so great with them and takes her…read moretime. She makes us feel so welcome and comfortable. Grooming can be a stressful time for them but since going to Madison they are so excited to see her and be at the shop. I could not recommend enough!!!!!

From the owner: Shed and Tails Grooming provides a full service grooming experience, while giving your dog the love…read moreand care they deserve! The salon has been designed to provide each dog with a calming and safe atmosphere! Your dog is my top priority, I want them to look and feel there best!