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    Sutton Management Company

    1.0 (8 reviews)

    Services - Sutton Management Company

    Property management

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    Property Management of Andover

    Property Management of Andover

    (19 reviews)

    I moved out of this complex over a year ago. I been to several complex's this is like being in the…read morearmy with drill saregents constantly tormenting you I had my on my chair in the back and they said it wasn't allowed. I had a Christmas tree on the front that wasn't allowed there staff are so ignorant when i called last year to let them know i was moving on the 5th of the month. I had asked if I had to pay the whole month and the woman said yes you have to pay the whole month even if you're moving. thank God I'm out of there in a beautiful complex in new hampshire I would never recommend anybody to live there I would rather live in the streets also don't Apache rotten people. They should be fired

    The absolute worst company and representatives! Ruthann is so rude, disrespectful and gives you an…read moreattitude. She shows up to our condo's annual meetings with little or no information and then just guesses when you ask her questions, which has usually been the wrong answer. She picks and chooses what emails she wants to respond to - mostly just ignores you. However, when you address her about it, she gives you an attitude + claims she doesn't do that...we have multiple ignored emails over the years to support. PMA does not know how to do proper accounting either. On more than one occasion, they've claimed we've owed them money and we've had to prove to them where they were wrong, yet they've failed to apologize. Wonder how many others they've told they owe money and they've just paid thinking they could trust our management company? We've been lied to, ignored, and they've asked for money from us that they were not owed.....I'd highly recommend staying away from PMA.

    River Pointe at Den Rock Apartments

    River Pointe at Den Rock Apartments

    (24 reviews)

    Living at Den Rock has been nothing but disappointing. Upon move in (in a newly renovated…read moreapartment), we had to place upwards of 10 work orders within the first two weeks. Orders ranged from our front door lock being installed upside down to there being a metal fan with sharp blades uncovered in the common entryway. There have been additional safety concerns here as well, such as our entire building smelling like marijuana on a daily basis, sometimes as early as 8 AM on weekdays. The smell frequently comes into our unit, either through pipes, the front door, or through connecting walls. Windows do not stay open to properly ventilate the common areas. We have been told the same information from property management for months regarding the tenants that continuously smoke indoors and no progress has been made on any resolution. The lease states this is a smoke free community when in reality it is not - falsely leading tenants to believe this community is family friendly. Last summer the community pool turned green. Windows in the gym do not all properly open to ventilate the area. Parking spaces are small - if a car is parked next to you, it is nearly impossible to get a child out of their car seat. Snow removal is chaotic and not adequately done. We have voiced our concerns to maintenance, property management, and Fairfield Residential. Our concerns were met with disregard and lack of professionalism. I would urge families to think twice before moving here.

    What a wonderful apartment complex. We are signing our second lease, since we weren't ready to…read morepurchase a home quite yet, and it was a no brainer to stay here at River Pointe. We could have decided to go somewhere closer to work but the service we get here is extraordinary. June is a real treasure, she truly cares about the tenants and will do everything in her power to make sure they are well taken care of. The apartments themselves are cozy with a good amount of natural light. I love the walk-in closets and the choice to have vinyl flooring throughout the apartment is great. A little pantry in the kitchen has proven useful and a good space-saver. I love the balconies and how we are able to walk to Den Rock Park. We do not have any complaints regarding the snow removal, they have been prompt and efficient. It's great that they have the option for a garage and a fireplace. Rent is definitely cheaper in Lawrence than in North Andover, but you are practically living in North Andover so it's a win-win. Reading the previous reviews, I do agree that the parking spots are a little tight and if someone parks incorrectly, it definitely throws the other spots off, it can be a little irritating.

    Sutton Management Company - propertymgmt - Updated May 2026

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