Please don't let Jamie's review scare you away from the Jack Sutton locations.
My girlfriend and I were walking by the 315 Royal St location while on vacation. I'm not one for diamonds, I find them to be a product of social value and not true value. But in the window, my eyes were immediately drawn to a "motion" ring. We'd never seen anything like it. A ring with a center cluster of diamonds, with two diamond rings encircling the center, attached by their sides, that yielded something definitely to behold. THE RINGS WERE SPINNING BEAUTIFULLY AROUND THE CENTER CLUSTER, CATCHING THE LIGHT REPEATEDLY.
Enough about our specific ring, you get the point. The service is where its at. Sherrie helped us, and is a saleswoman passionate about her job. Not overbearing, answered any and all questions, and there was just something genuine about her.
Needless to say, we got the ring, but the story doesn't stop there.
As a sort of impulse purchase, I researched market prices for similar rings and ran across another jeweler offering the same ring for $500 cheaper. That's my fault for not performing proper research on a major purchase. Upon revisiting the store and bringing this to their attention, they were utterly baffled. Bottom-line pricing for the ring is set by the company that made it, and the "other" jeweler was definitely below the maximum % off.
Whatever they ultimate reason, I was obviously not happy about burning $500 due to impulse. So to be fair, I asked Ruth Sutton, Jack's wife, to meet me half-way. They did.
That kind of customer service is unnecessary in my opinion, and is the reason I'm writing this review. I will refer this shop to anyone and everyone. They will give 110% to make you happy. read more
