Great place to rent. 90% of the staff are amazing! There's a guy who needs to smile a bit more and…read morehave a lighter tone.... Besides him, they are awesome!

Horrible customer service. One guy is rude any time he talks to me. They do not want to help me…read moreachieve my goals.

I have been buying mowers from Arrow for around 15-20 years. They are great to work with and they…read morealso service the mowers they sell. Great place to rent tools too.

From the owner: Having the right equipment for a major project can mean all the difference between a decent or…read moregreat job. At Arrow Tool Rental Corp, you will find any tool you can dream of.

As a first time customer with Franklin Rental I felt the whole process was worry free and…read moreconvenient. I rented a "concrete buggy" for a home project and everyone I spoke to was polite and informative. I appreciate the "curbside" service and the military veteran discount. Fanklin Rental will be my choice in the future.

if you reserve a piece of equipment they make you pay for it before you pick up the rental (charge…read moreyou when you make the reservation). I'm not used to paying in advance of pickup

I found myself needing to rent a U-Haul truck and this was the most convenient place for me to do…read moreso. It is located off of the beaten path a bit and is very close to the Southern Dunes area. This a a local family owned franchise. I was able to make my reservation online. They have a small fleet, but good variety of trucks. The rental process was easy, but they really try to push the insurance for the truck. Even rental car places have stopped trying to push it. The lady working that day was very nice. They rent many other things, in addition to U-Hauls, including trailers, heavy lawn equipment, generator, party stuff, pressure washer, backhoes, ladders, stump grinders, bounce houses, sno cone machines, pop corn machines, and power tools. They have just about everything. You can rent their equipment in either 4-Hour, 24-Hour, weekly or monthly blocks. I rented my truck in a 4 hour block. So I was in and out. No time to dilly dally. If you go into the building, it has stuff all over the place, but it not cluttered to the point where you cannot move around. Also, note that you may walk in and there be no one attending the store. It happened to me a couple of times. They will eventually be back. They only have a few people working, most of the time there is only one and they may be out checking out equipment or doing something else. If you rent a truck just beware that the closest gas station is now at the corner of Southport and Bluff Roads (about a mile and a half away). This place is a decent option to take care of your rental needs. I will definitely keep them in mind if and when I need to rent some heavy equipment.

DO NOT COME HERE!!! Kelly the so called owner is so rude. She doesn't care that she is getting to…read moreyou past your appointment time. She doesn't care that you have kids sitting in the car with their dad waiting and she is taking her dear sweet time. She helps other people in the middle of helping you. We are in the process of getting her license revoked. I would not recommend this place to anyone.

Unfortunately, had a bad experience and it just seemed like bad communication between departments…read more The guys in the shop were really nice and helped me pick out what I needed when I was there. However, when it came to delivery my order was over 2 hours late and they only sent it out after I called for the third time without any notifications or updates that they would be late, the dispatcher let me know after I called that the original truck broke down. Then for pickup I called 3 times before I was sent to a dispatcher who finally got a pickup scheduled days later than my original pickup time. The first two times the person who answered the phone seems annoyed that I called and just said "we're busy" and did not give me a pick up number or anything. The dispatcher told me that she never notification that the pickup was ready. Additionally, when I asked ove the phone if the extra time would be charged or if it was on them, one of the shop employees said I would have to pay based on when it was picked up. I now know that wasn't true but it really stressed me out because I was completely left out stranded and had to stay home from work for 2 days to wait for them to do the pickup and had no idea when and if they would actually come. I spent $150 each way for delivery and I only live 10 minutes down the road. The whole point was I needed things to be timely. I would rate the shop experience 4/5 and the delivery experience 0/5. While I would absolutely rent from them again, I'm never doing delivery. The equipment was in good working order and the delivery driver was nice and helpful when he did get there.

I'll start this by explaining I am not the most comfortable person around a construction setting,…read morebut as soon as I stepped into Runyon I instantly felt better. I have started to take on bigger projects around my house and this past weekend it was time to tear out a cement patio and replace it. I wanted to figure out the quickest and easiest way to do and I needed a Jack hammer. After browsing all my tool rental options this not only seemed reliable, but by far more affordable. In comparison, the HD would require a $350 deposit for a $90 rental. I believe I spent a total of $133 on a Jack hammer, 2 chisel picks, and a wheel barrel. Best part was, I got a refund on a chisel pick without even asking. They asked me if I had used both, which I hadn't, and they just refunded me. I loved that!! The employees are all incredibly friendly and helpful here! Like I said, I was a bit uneasy at first, but once I started talking to someone, I was feeling much better. Overall great employees, good prices, and reliable tools!!