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Sutton Aesthetic Dentistry

5.0 (1 review)

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11 years ago

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Scott Arms Dental Practice

Scott Arms Dental Practice

(8 reviews)

Since I've used the Equality Act 2010 against this practice my treatment has got worse…read more Their staff do not know how to treat people with disabilitys like myself. Today I tried using the Equality Act 2010 again and reasonable ajustments. And the receptionist kept talking over me deliberitly not wanting to let me use it for my health to help. So then they kept hanging the phone up, which never helped my condition so I kept phoning back. And even without answering cutting me off. I paid a lot of money to join this practice which they asked for and now they are not even answering the phone they blocked me. I'm my opnion they clearly have issues with people such as me with disabilitys. And use a protected act and you get worse treatment. I recorded the call today but also asked for their recordings under a subject access request under GDPR legislation which is free they have to give you it. Things got so bad today they made a threat against me for phoning up when they kept hanging up. So I contacted the Police for and was given a log number for any futher incidences. One manager stated to me about my treatment from the dentist. If you want to complain about treatment complain to him. I allready advised them the dentist scares me do to certain actions. So asked for ajustment for me not to deal with him directly and they ignored this as well. They tried to say he is inderpendent from them. But the fact is they have a duty of care. And they have what is legally known as a NON DELEGABLE DUTY" The amounts of money from what they state has gone right up over £1000 for me. Not the prices on their web page. You see the real side of these when you start to complain they are not so friendly then. And I am classed as disabilied.

I see this dental practice nearly everyday because I travel in that direction most days to…read moreBirmingham town centre. Every time I'd passed there, I'd always wanted to go in and ask about the dental services they provide. Because I've seen signs being advertised across the Great Barr area, and I really needed a good dental surgery. I don't like dentists and I don't think many people do. So, when it came to the time when I knew I had to go, I had to make sure the surgery would be a great one. I'd heard so many good things about this surgery, so that's what convinced me to go with them. Once I registered with them, I received an exceptional service. Especially from the dentist that dealt with my dental treatment. It's great to know we have such brilliant dentists like this around which you can register with even if you don't live in that area. As it was an urgent treatment, I'm glad I went to a reputable surgery.

Sutton Aesthetic Dentistry - cosmeticdentists - Updated May 2026

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