They will smile in your face and take your money . I bought a car here and it arrived with mudd…read moreall over the seat . They botched the instalation of my hitch cut out so bad ,it looked like they used scissors to cut through plastic. When I informed Stephen Murphy I was un happy he avoided the issue for a whole year and then kept on avoiding the issue . The owner personally insulted me calling me a cry baby also telling me I wasn't a man . The owner also demanded to know what I did for a living and when I told him it was none of his buisness he also called me rude. I will never buy a subaru ever again due to the way I was treated by these people . With subaru five star service stops at the buck and I would recommend buying any other car. Subaru will treat you like dirt!!!!

After buying two vehicles and taking three cars here for service over the course of over 15years I…read morecan say that they mean what they say when they say they have HEART. Every time I'm there I am reminded of why I continue to take my cars there. Everyone there asks me if I need anything, have I been helped, how can I be helped. They never recommend services that I don't need, and if I have questions they take the time to show me the answers respectfully. Also I really appreciate their new service acknowledgement system. I can agree by text or call if I have questions. Super easy, convenient & technologically impressive.

Buy and trade in review. Good selection. Knowledgeable staff. Efficient and comprehensive…read moretransaction. In and out within hours. Trade In. Pay off. Very low mileage, nearly new vehicle & warranty plan purchase. Although I have never made the time to have my new purchase checked out before signing, I would recommend it to anyone that is not a mechanic and who has the opportunity to do so. They work with many banks, local too :)

Certified Auto Outlet is an excellent place to purchase a car from, Cody Hall is truly a…read moreknowledgeable professional to work with and very helpful to ensure all of the details or any concerns are addressed, making the purchase process easy as possible. We highly recommend them for friendly personal service when looking for a great pre-owned vehicle!

Excellent response dealing with my Honda recall. Special thanks to Cecilia Thompson in responding…read moreto a scheduling error. In my visits to the service department I have always found the staff to be very accommodating, friendly and helpful.

Was told my car would cost $3,200 to fix and it cost me over $6,000 and I had to bring it back five…read moretimes. Be very careful dealing with these guys.

We've purchased many cars from Hotaling. They are local down to earth people. The story I heard…read morewhen they opened was that when the Govt bought out herds of cows, they sold theirs and went into the used car business. If your idea of a used car salesman is a boisterous wheeler dealer, don't go here. If you're looking for a decent car that is being sold UNDER the Blue Book value...then this is your place.

Went in to check on car i was buying salesman very nasty yelling at me say hello to the BBB.read more

Worst service department I have ever used. Lack of respect for the customers, and dishonest in…read moretheir price quotes. A general lack of incompetence, smugness, and arrogance. Never again!

They should hang this in the service department. Quoted me $530, Charged me $790. Not sure how they…read moresleep nights.

Bought a car with issues and somehow it passed inspection by his mechanic that morning with bad…read morebrakes and then some!! Crooked dealer and his mechanic at Ingrams in delhi as well.

From the owner: We have financing and warrantyread more

scammed me! Went in to get my studded tires put on ... they kept my new tires and gave me the wrong…read moreones back so I was forced to buy 4 new tires somewhere else!

I would rate lower if I could. Myself and my family have bought or leased nearly 10 cars from this…read moredealership and each year the place has gotten worse any worse from services, to sales and everything else in between. I sent my car in to be have an oil change and car inspection. I was then called and tried to be forced to turn in my lease and get a new lease even after repeatedly saying I was not interested. A few hours later I get a call from service that my car has problems with the brakes and tires and they wouldn't pass the inspection unless I got new of all of them and would not give me my car back and did not quote me for these expenses. They said I could save the trouble by changing my lease to a new vehicle. I again refused and they started the repairs. During the repairs the broke the caliber of my back right tire. This forced me to be carless for the rest of the day and all of the next day. They preceded to charge me for two days of maintenance even though the second day was solely from their own errors. I received a call at 1:57pm that my car was fixed. I called at 3:19pm to confirm and when it was confirmed I got a ride to the dealership and arrived at 3:40pm to find out the paperwork was not completed and I ended up waiting around for almost 45 minutes before finally receiving two bills for everything that occurred. I am someone who is very loyal to companies and very rarely change from where I buy things cars included but I will never be renting or buying a car from any Country Club every again and neither will my parents or brother who are and have been loyal customers for many years. This is not how you run a business and treat any customers but especially not people who have been valued customers of your business for a decade.

Gary Enck screwed me out of $500. He came up and bought a john deere, perfect condition tractor,…read moreonly 4 years old and a 2003 Chevy corvette. My husband had just passed and I was moving out of state. Hope it comes back on you

What a pleasure it was to deal with Gary! He was professional honest and extremely easy to deal…read morewith! I can't recommend him enough! Great Jeep! I can't recommend him enough!

Here is my review for Empire Toyota…read more Empire Toyota was our second choice for a dealership. I found what I thought was a great deal at New Country Toyota of Saratoga Springs N.Y. so we my husband and I went there. The salesman was rude, and had this I don't really need this sale kind of vibe. Went for a test drive and put money down $500 that we were told by John Kirkwood our salesman would be returned to us in 48 hours. I went up the next day to finish the paper work, (this is a 2.5 hour trip from our house) and waited almost an hour to meet with the finance manager. My appointment was at 1:30 and he finally met with me at 2:20. Long story short we wanted to cancel the deal by Friday, not happy at all with this dealership. I had to go through Toyota's customer complaint department to have them talk to the dealership on my behalf. We will not get our $627.00 until next week which will be about 3 weeks from the cancellation day! Unacceptable!!!! Yesterday I met with Travis a salesman for Empire Toyota who was very friendly, and not the least bit pushy. I had been in touch with his finance manager Steve Martin during the last 2 weeks to try and get out of my contract with New Country Toyota. By purchasing my new car at Empire I saved almost $2500.00 !!!! for a similar car minus the moon/sun roof. Very happy with this dealership!!!! I hopeful that during the lifetime of our car we will continue to have a great rapport with Empire Toyota of Oneonta, NY.

I will never bring my car to Empire Toyota for servicing again. I bought a new car from them and it…read morewas due for its first service. I needed to change the time due to an unexpected scheduling conflict. I was told to come in 8:30 am and the place had very few customers ahead of me. An hour plus later the waiting area had filled with people and they still hadn't started servicing my car. I was already running late. I took my car elsewhere and will not return.

Bad mechanical service.. Wouldn't purchase from them ever again. Brought in for exact issues and…read moretold they were fixed...only to drive away with the same problem. Dissatisfied