I truly thought for years they were doing right by me, only to have this last encounter. My cars oil light kept coming on, but no leak found. I bring it in and am told I needed a new valve body that cost me 1400 hundred dollars, and assured "I had caught in time" and there was no damage to the engine. Not even a month ot 2 later the engine siezes and I have it towed to Susquehanna. Was told they wouldn't be able to get to it for probably a month (I had bought another car) so time was not an issue. I was told what it needed, as that was a new engine and radiator, but not told when they'd be doing it. I get a call in November asking me to get it off their lot as it needed to be moved for towing. Reached out to the person they referred me to to tow it, to be told he'd pick up on a Friday, then he forgot and it would be the next Friday. Long story short, he didn't pick it up and I call to see what I needed to do to get it released. Now, I do have to say, due to personal reasons (medical) this call was only placed last week. I was told by the owner Tom, he was charging me storage fees dated back to August as that total wouldve been almost 28,000 dollars. He was kind enough to let it go for a hundred dollars last week as long as I had it off his lot that afternoon. I immediately called Lou's Auto repair Body shop, and he went and got it and didn't charge me a dollar (in which of course I will be paying him) as he said on the phone he was charging VERY little, and quite honestly, until writing g this review, I didn't realize I didn't pay that man that day! I never received anything in writing or even verbally, I would be charged storage fees from Susquehanna and yes, I am fully aware it sat far too long, however, they said they stopped calling me because I wasn't returning their calls which is simply not true. If you're looking for a shop that will do good by you, and not charge you for a part that essentially was as good as good as flushing that 1400 hundred dollars down the toilet, tell you one thing, then do the opposite, tell you untruths, then I suggest you take your vehicle any other place than Susquehanna Auto. Lou's Auto repair Body shop, truly treats you as a human being, doesn't tell you your car needs something it doesn't and is a genuine human being not just looking to make a buck off you, as I just can't say enough wonderful things about that man and/or the people that work there. These two shops are on the same street, being Susquehanna Auto, and Lou's Auto, you can see for yourself, Lou's lot is always packed full, as the other....well, not so much, as there is a reason for this. I hope you save yourself the money, and aggravation and not learn the hard way as I did. read more
