Sadly the mold problem at Suson is a real problem. And be sure to carefully read your lease. I was not told so verbally, but there is asbestos in the ceilings. It says so in your lease, and you're instructed never to touch or mess with the ceilings. So when mold started growing on the ceiling, I had to get maintenance in there to "clean it up." They scraped off the mold, and painted over it. Not fixing any problem. I came home to a portable fan in my bathroom trying to dry the paint. Maintenance never came back for it. Just left it there. I ended up setting it out in the hallway.
Last year towards the beginning of my lease, I came home to my kitchen sink nearly over flowing with dirty water. It was backing up from the pipes in the building. No big deal, stuff happens. But it was after hours and maintenance had to call a plumber to come in. Nearly at 11 PM, the plumber shows up. Takes a look at my sink, and says he has to go to the neighbors to look at their sink/pipes. He was thinking that it was backing up on their side, seeing that there was nothing obstructing my pipes when he put his plumber camera/snake thing down the sink. Well never saw him again after he said he would be right back. Around 2 AM I set his tools in the hall way and locked my door. No one contacted me to let me know where the plumber was, if I could use my water, or what was going on. I called finally after work the next day and they acted like everything was fixed right away the night before.
Also, Shannon is the only nice employee that works in that office. It was not easy dealing with anyone else. Being nice to your tenants should be the easiest task on your to do list.
In addition, I was not warned about the construction that would be starting. I signed the lease with no knowledge that there would be men and machinery working outside my apartment for almost my entire lease. They weren't there the first two months, but for the remaining time there, the construction never stopped. There was no sleeping in on the weekends.
The overall vibe of Suson Pines apartments is trashy. Dog poop fills the "dog park," and grass area outside each apartment building.
I'm also still waiting to receive my deposit back from the office. It was supposedly mailed 7 days ago.
I paid the pet deposit and paid an additional fee every month to have my 10 pound dog there. I was told that maintenance would not be able to enter my apartment for work if my dog was not in a kennel. I cannot count how many times maintenance entered my apartment without my knowledge, and my dog was in there without being in a kennel. This upsets me as a dog owner, because I don't want some stranger around my dog. One, my dog could have easily thought it was an intruder and tried growling or biting the worker. Then I would have been in a real bind.
Something else that bothered me: I signed a 13 month lease. During the sink situation, the maintenance worker complimented how tidy and clean I kept my apartment. Stating that some people really were slobs and somewhat gross. He said he really appreciated it. When I cleaned my apartment out for the final walk through, I spent an entire Sunday making sure that place was immaculate. But I did forget one thing. The fan blades in the dining room. Another thing to read in your lease before you sign. Take a look at how much they deduct from your deposit for dusty fan blades. For being a GREAT tenant, who always paid rent on time, who never had any trouble or drama at the residence, who followed all the rules, for having such patience with rude employees up at the office, such patience for poor building upkeep, they deducted a pretty nice amount for dust on the fans. Which I could have easily dusted in less than 60 seconds right then and there. It's my fault I didn't dust the fan blades, but really? The plastic blinds break on their own. You can barely touch them and they come falling down. They're super cheap, but I was charged a silly amount for those as well.
If you can find somewhere else for the same price, go somewhere else. Suson obviously is cheaper housing. However, business is business. People are taking their money and paying to rent an apartment. You're paying for something. Customer service and satisfaction with what they're paying for should matter. At Suson, it doesn't. No customer care. read more
