Yesterday I bought a Lexus NX350. Our salesman Johnny Vance…read moredid a wonderful job. He was very knowledgeable with all aspects of purchasing the car. Knew what the car was equipped with so I got the things I was wanting. I had told him what size I was looking for and he showed me the two that were closest. Knew what warranty's that were on it and was able to answer any questions I had. Overall was an easy experience to purchase my car. Johnny receives a 5 Star rating from us.

Yesterday we took my RX350 in for the auto butler treatment that I signed up for when I purchased…read morethis Lexus. My car is detailed and clean as a whistle when it is returned to me. The process takes 45 minutes to an hour so I wait. Lexus of Huntsville has a very nice lounge area with hot and cold drinks and snacks. My Service Manager, Tammy Johnson, does an excellent job. She's been there more than 24 years and she knows Lexus vehicles. I highly recommend their service department. 5/5

Over the years I've purchased multiple vehicles from Greg's Used Auto and my experience has always…read morebeen awesome! The customer service I've experienced from Mr. Smith and his team has always been spectacular. They have always worked hard to find me what I want and I wouldn't purchase from anyone else!

Bought a 2007 Nissan Murano from here. Test drove it for 15 minutes, bout it and then the fun…read morebegan. The taillight went out due to improper wiring, the blinker only worked half the time. The transmission failed two weeks later but started slipping the day after I bought it. On top of that, they filled the bill of sale out wrong and the court house would not give me the tag. They either do not inspect their cars out carefully, or they don't don't care to pass it along to the customer.

I talked to a salesman. I looked at severbal cars for sale and one RV. He was interested in what I…read morewould like in my buget range. I told him in not buying today. but I did buy some JBL Sprakers. they sell audio equipment and other products. I personally recommend. July 2023

Great Customer Service ! Easy and very outgoing. They really mean it when they say ... no credit no…read moreproblem

My ex bought a Ford Escape there, maybe that's a peculiar metaphor? Penney seemed to give her the…read morebest deal. She is good at getting the best deal...

I purchased an 2024 Outlander from Bill Penny here in Huntsville, AL the end of December 2024. I…read morecontacted them regarding unusual cracks on the hood. Bill Penny said they no longer service Mitsubishi vehicles and told me to contact a Mitsubishi Dealership. So, I contacted Amber South with Mitsubishi Body shop in Muscle Shoals, AL via email and telephone. I sent her pictures of the cracks approximately two months ago. I never heard back from her and Bill Penny said they can't help me. I paid $39K for this vehicle and it has cracks on the hood and I can't anyone to help me. I would not recommend going to Bill Penny Dealership.

Tucker was a amazing Salesman! My son and I had a phenomenal experience with him. We totally LOVE…read morehis new car.

I've taken my vehicle to Woody Anderson multiple times for oil changes, an engine mount…read morereplacement, an oil pan replacement, and other repairs, and every experience has gone smoothly. I've never had any issues, and the employees have always been kind, professional, and helpful. It's reassuring to have a dealership I can rely on for quality service. I definitely appreciate their consistency and would recommend them to others.

We needed to upgrade my husband's vehicle due to his recent accident where he was t-boned in his…read more2016 Mazda SUV. :( After the accident, and observing the vehicle damage, I was very impressed by the way his 2016 Mazda withstood the impact of a vehicle 2K pounds heavier and the life-saving airbag deployment was impressive, too. That aside, he was looking at different Mazda's across middle-north Alabama online. Enter Hiley Mazda who offered several [non-white-in-color] Mazdas of the model my husband wanted. Hubs made an appointment; we piled in my car and off we went! He wanted my opinion of the car and for me to drive it as well as, of course, him to test drive it. Since I was running short on time, we didn't take the car out on 72 where traffic was building, but we did drive it around the spacious grounds which they share with a sister dealership. I drove it, and also rode in the back, checking out all the features. The sales guy [I didn't get his name] was really knowledgeable and nice, and not pushy at all and he answered all my questions. I noticed the floor mats were missing and he assured us they would include them [which they did], and he even pointed out he needed to obtain some type of cap that covers an optional towing hitch port. He provided the cap cover as well. He even suggested some money saving options for the electronic panel which exceeded the bar in helpfulness! I only spent about 20 minutes at the dealership and didn't go inside so I can't comment on that. My husband completed the transaction without reporting any issues or complaints to me. The price point was fair, and we are happy 2023 Mazda owners who enjoyed the Mazda on our recent ~14-hour roundtrip to Ohio. Thanks, Hiley!

This dealership has no loyalty for Mazda customers and refuses to help anyone without an…read moreappointment.

I thought my battery was dying so I decided to take it to have it tested. According to the O'Reilly…read moreauto parts diagnostic tool my battery was fine, it was my alternator. So I asked ChatGPT where I should take my car to get an alternator in Huntsville Al. Not only did it tell me the 3 of the top places it also told me how much the average price is and what to ask for when I called the auto shops. DK automotive was the top choice. Russell brothers is the name of the other place that was recommended. Took my Honda Civic to DK. They evaluated the problem and told me my alternator was fine. The problem was with my starter. They replaced it and charged me $580. I am very satisfied with DK automotive. I highly recommend them and will continue using them in the future.

This is where you want to take your Toyota or Honda. Daughters car was stalling out so I took it…read morein. Disconnected hose. Fixed, no charge. Honest mechanics for a fraction of dealership prices. 5/5.

I can't comment on the service since that's where most of the bad reviews are, but I sincerely…read moredoubt that this very busy dealership has their good service experiences posted on here. I called Audi Huntsville after visiting Audi Nashville. I had a q3 to trade and had a car in mind but Nashville didn't want to negotiate too much on the price. Eric at Huntsville picked up the phone and after hearing my story quickly found us the right car for the right price. I can't stress enough how important it is to accommodate the reluctant buyer. Huntsville is a haul from Franklin TN where we live, but we came and picked up the car. Mark, the finance manager sat down with us and we had paperwork signed in less than 20 minutes. I know quite a bit about leasing cars and how the money side works, these guys don't put up smoke and mirrors, very straight forward. If you want a great deal on a new Audi, give Eric a call. Make sure you do your research on the car you want and learn to understand auto financing, these guys appreciate it when you understand the very good deal you're getting. I have another Audi and I can't wait to see what we Eric and his staff can do to get me out of it into a new one. Thank you Eric!

Buying the vehicle was smooth -- but the service department is an absolute nightmare. I recently…read morehad a cracked windshield and called to see if our extended warranty covered it. I spoke with someone in service who said yes, he'd start the claim and call me back. He did call back once to get details about the crack, but after that, I never heard another word. I waited several days with no update and had to call back myself. The next person told me there was no record of my call, didn't know who I spoke to, and said they'd figure it out and call me back. No one did. When I called again, I was told no one had ever spoken to me and that the dealership doesn't handle windshield claims -- that I'd have to call the warranty company myself. When I did, the warranty company immediately confirmed a man named Jeff at the dealership had in fact started the claim. So not only did someone at the dealership speak to me, they lied and denied it. I then asked to speak with the manager to address how poorly this was handled. I was told he was out and that he'd call me back. That was September 14th. It's now weeks later -- and no one has ever called me. The complete lack of communication, accountability, and basic customer service is unacceptable. If you ever need service here, document every name, time, and call -- because clearly, they won't. Sales may be fine, but once you're in the door for service, it's a completely different story. This is not how a dealership should treat customers.