Food was good. Service wasn't. Rude waiter. I'd order next time not eat in. It's a shame.read more

Service was super slow and food was not good. I had the gyosas, the edamame and the "special"…read morechicken teriyaki. The only thing good was the spicy mayo that saved the chicken.... Gyosas were disgusting, I had to asked them to take them back..... And when they brought them back freshly redone they were still disgusting. Edamame was over cooked. This time all reviews from yelpers were "way" far off the truth. So disappointed.

We showed up tonight with the reservation for nine of us. I got the green tea with the jasmine and…read moreit came in a beautiful teapot filled. The little teacup was so hot. I couldn't hold it and then I realized the little doily below. It was for your hand to prevent it from burning it. We ordered the edamame three. The garlic was outstanding on it! The miso soup was that perfect kind that turns into the little clouds in it. Very much a treat everybody's role was fantastic and the sushi was super generous with the fish. It was very fresh and melted in your mouth. We got the tempura ice cream and banana along with a cute little cake. The staff was super attentive and helpful. We had a fantastic evening.

Este lugar es una experiencia asiática en Cancún, do ambience muy japonés. Acogedor y muy bien…read moreambientado. El servicio fue atento y rápido. En tiempo de las comida fue perfecto. Nada demoró demasiado , ni tampoco llegó antes de lo deseado. La variedad de platos es muy buena.. días los sushis e la casa y las creaciones del chef definitivamente hacen de este lugar uno para visitar cuando esté en Cancún. Recomiendo este lugar. Sería una gran oportunidad que habiliten la mesa de temppanyaki. Sería espectacular .

Came for the Sushi, stayed for the flying drummers and ladies with flaming marshmallows in their…read morehead.

What an amazing experience. Just a small walk from one of the all-inclusive hotels in the area…read more Maps had it a little screwed up but was able to find it by walking a bit more. The food was phenomenal. Very fresh and great quality sashimi. Coming from NorCal this was one of the best sashimi dishes I've had in some time. A must stop if your into Japanese cuisine. I will say though, it's pretty pricey.

So beautiful! And very friendly service. I'm surprised I was the only one there shrug it was hard…read moreto find! It's on the second floor of the Macao casino. No one knew how to guide me there til I found the concierge form by the escalator up. Go into the Casino then right! Stated with hot green tea and miso soup, both came out hot and flavorful. The omakase options looked great but I opted for the menu. I went with nigiri: chu-toro with truffle added, o-toro, unagi with foie gras, squid and madako (octopus). All was outstanding. Would have loved to try the chocolate clam but they were out. The o-toro was so prefectly fatty! Well worth leaving resort for lunch! Chef Alexis and Server Javier were so warm and welcoming! Wonderful service!

Whenever we come to Cancun we come to Kai our favorite sushi spot!! It never disappoints! Sushi is…read moreso fresh! Tempura vegetables Are always great as well! We will be back soon!!

We just got here, from hotel next door, as chubascos tormentas threaten from the Caribbean…read more Long wait time for orders. Soup we ordered never came. Not REAL Tempura. Bland sushi. Sapporo cervezas were bien frio ! Dos etoilles at best. Highly over-rated by previous reviewers ! Pero; any port in a storm ! Rick

Excellent Japanese restaurant offering large, varied menu including sushi, ramen, teppanyaki and…read moretempura. Service was pleasant, professional and timely. Atmosphere was very nice, well lit, comfortable, traditional and clean. In fact our server inquired if the temperature was comfortable and adjusted it to make it cooler. Started with wet cloth (not hot), and a cucumber and sesame appetizer. The food was presented beautifully and was a substantial size, reasonably priced. Chicken teriyaki , chicken fried rice, shrimp and vegetable tempura were perfect.

Came here because my friend wanted to try the sushi here. I didn't think it was a good idea, but…read moresince I didn't have any cravings I went along with it. Service was MIA most of the time. Our server disappeared into the corner talking to his coworkers most of the time. Our food came out slowly and everything was subpar. EDAMAME DRAGON- sauteed soy beans with shichimi pepper This was advertised as very spicy, but it was more on the bland and lacking flavor side of things. It needed more seasoning. TOFU FRITO- tofu tempura with bonito tuna flakes (battered and deep fried) This dish was okay. I liked the texture of the tofu, it wasn't overly fried. It still had a soft texture on the inside and the flavors were light, but it tasted fresh. SOPA MISO- miso soup with tofu and wakame seafood The miso wasn't terrible, but it was just basic. It didn't taste fresh, but it did help to wash down the dry sushi pieces. FRESH SPRINGROLL- tuna, cucumber, avocado, carrot, and lettuce wrapped with rice paper and dipped into peanut dressing. This roll was very light and refreshing, but they were skimpy on the tuna pieces. All I could taste was the greens. The peanut sauce I skipped on because the flavors were colliding with one another. We proceeded to order some rolls, but they were all very basic and the fish didn't taste fresh at all.

I was looking for a restaurant near my Hotel and found this place on Yelp. I bought 2 different…read moretypes of rolls plus the platanos and ice cream. Everything was super delicious and fresh. My waiter was very attentive and provided excellent service! You can eat indoors or out doors. It's a relaxing atmosphere. Plus the prices were reasonable. Two 10 piece specialty rolls, a coke, and platanos and ice cream for only $24 US. I would definitely come back and definitely recommend this place to others.

The sushi is really amazing here!! We were really hesitant at first but came here the last night…read morebecause of cravings!! We tried the tempura ice cream with strawberry and damn it was great!! I would highly recommend this place to anyone looking for good sushi in Cancun

Surprisingly good sushi rolls and shake don. Miso soup is quite authentic Japanese. Come back…read moretwice during our stay.

by the pool at wyndham grand cancun...open for lunch only...small menu with an asian salad, tuna…read moresashimi and various rolls...all the rolls are pre-made before opening, so they won't accommodate any special requests and no customizations....tried most of the rolls...while the ingredients varies depending on the roll choice, all had the same dense and over-pressed rice...it'll fill you up, but not in a good way...comparable to a pre-made roll tray from costco, but maybe worse...tuna sashimi was thin slices of frozen tuna that is thawed on the plate at serving...

Amazing experience, food was delicious fresh made and tasty, we loved the staff super friendly…read more Restaurant by the beach view and pool