Sunday, 1/14/24, my friends and I decided to dine in at this facility. Granted, I come here often, usually with different people despite having had some not so great experiences, I've continued to come and support this local business. That ends today. I will not waste my hard earned money at a business whose food is mediocre, managers are unprofessional, and staff lacks communication and customer service skills. As for ambiance, the location could use a good cleaning and new dishes, nothing too terrible to take away from grabbing a quick, or not so quick in our cases, bite.
Upon greeting our table, the waitress- Gabby- greeted us by letting us know that she wasn't our waitress; she was only taking our drink orders to help out our actual waitress. Drinks were ordered and brought to the table wrong. She apologized, we were cool; it happens. After several minutes pass, Gabby returns and proceeds to take our food order; I guess she would be our waitress The four of us place our orders: vegetable yakisoba- spicy, bento box with a side of mixed veggies, Penang curry- no rice- and a side of spicy cabbage, and lastly, fried rice with only egg and diced onions. (I ordered the yakisoba.)
My friend who ordered the chicken fried rice with diced onions and egg had a detailed conversation where she expressed she ONLY ate diced onions, and asked if this were possible. Gabby assured her that she understood and the diced onions would be no problem.. Gabby was off to the kitchen to put in the order.
Nearly an hour passed, which we had patience with as Gabby came over once to refill drinks and replace drinks- there was something floating in the half and half. We were all still calm and patient. She let us know our food should be out soon. When the food finally arrived 3/4 of the orders were wrong. No one complained, we simply let Gabby know what our issues were. (I.e.: the veggie Yakisoba came out all veggies, no noodles; the fried rice had sliced strips of onions not diced ones; and the Penang curry with no rice and a side of spicy cabbage came out all mixed together as an entree and a side of rice- which of course is no issue, who doesn't enjoy extra food? The point in me adding this was either the kitchen didn't pay attention to Gabby or Gabby didn't pay attention to the orders.)
Gabby said "she wasn't sure what was going on, the kitchen was blank and had a moment". My Yakisoba was fixed, I was grateful. The issue was the chicken fried rice was put back on the grill to dice the onions but the rice was extra hard and re-fried. My friend let Gabby know that she was grateful that the onions were semi diced; it's just at this point, the rice was all too hard. She no longer wanted the food and did not eat it. At this point Gabby was very nervous and lacked communication about said requests. She assured the table that she let the kitchen know about the diced onions, she'd bring the tickets, and let the manager know about our tables' issues.
Needless to say, a manager never came over. I paid for my meal via the cash app option and was sure to tip Gabby. Being in the service industry I understand that tips are a blessing and based off of service, which she wasn't the best and definitely not the worst. I was grateful for the service she did provide. At the register, the fried rice could not be taken off of my friend's ticket because there was no manager. Gabby told us to hold on because she was going to talk to the "serving manager" who never came over and addressed us at all. Gabby let my friend know nothing could be done because the manager wasn't there.
I've never experienced such cluelessness regarding a situation. I stepped in and asked Gabby if my friend was still being charged for a meal that was left on the table barely touched beyond the bites revealing the refried rice. Gabby said yes, she would be charged and let me know a manager would be in later; I could leave my number and she'd have a manager give me a call. This is what upset me: the manager calls, and it was a woman who asked me what was going on. I proceed to explain the situation- I was put on a brief hold and a man gets on the phone claiming to be the manager. I re-explain the situation, which he said he was aware of. I hear discussion in the background and laughing. At the end of the day there was never an apology, simply arguing and disputing of facts- it was a joke to the staff. read more