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    Susan Pollock Designs

    4.8 (20 reviews)
    Closed Closed

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    Response time

    8 hours

    Response rate

    100%

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    Services - Susan Pollock Designs

    Gardening

    Susan Pollock Designs Photos

    Recommended Reviews - Susan Pollock Designs

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    Susan and her team of helpers transformed my outdoor space into my own tiny slice of heaven in the city. She did an exceptional job planting a garden that has multiple lives and blooms as the seasons change; making it a delight to watch grow. Susan and her team make regular visits for maintenance, which I find myself looking forward to. Whether she's there to tidy up the growth or plant something new, they leave your outdoor space looking picture perfect for you to enjoy. They are quick, professional, knowledgeable, and most of all incredibly talented at what they do. Susan inspired me to do some of my own planting, which she also maintains during her visits. She has cleaned up my planters, which has allowed for new growth that I didn't even know was possible. I've even had TWO gorgeous butterflies come for a visit! I would highly recommend Susan and her team for any sized job!

    Molly's garden with hydrangea and jasmine recommendations from Susan
    Molly G.

    I love collaborating with Susan on my little urban garden. Her input is invaluable. She presents great ideas while allowing me my idiosyncratic approach. Susan Pollock is a consummate professional. Her design skills paired with her knowledge of plants makes her a fantastic garden resource. AND she's sensitive to my budgetary constraints. I recommend her highly!

    Susan at work!

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    25 days ago

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    2 days ago

    made my house look really beautiful!!! susan and her crew are a pleasure to work with

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    2 years ago

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    1 year ago

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    4 years ago

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    8 years ago

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    13 years ago

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    10 years ago

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    8 years ago

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    10 years ago

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    7 years ago

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    11 years ago

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    7 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    11 years ago

    Susan gave us the cedar terrace fencing we wanted at the right price. It is quality and installed to last. Thank you!

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    11 years ago

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    Ask the Community - Susan Pollock Designs

    Hi. Can you decorate the balcony of my apartment with green bushes?

    Yes she does and some great work I might add!! 🥬🥬❤️😎

    Don’t See Your Question? Ask Away!

    Review Highlights - Susan Pollock Designs

    I am quite knowledgable about gardening, but decided I need help with planning and planting out my 8th floor terrace.

    Mentioned in 4 reviews

    Read more highlights

    Native NY Gardens

    Native NY Gardens

    5.0
    (20 reviews)

    Johnny and his team just finished our backyard this morning and I can't say enough good things!…read more For starters, I reached out to them and found them to be responsive and available quickly. The initial consultation was thorough, and they prepared the quote quickly. The quote was detailed, it was easy to discuss/implement any changes - it felt like a truly cooperative process to come to a plan that we liked, was practical for our lifestyle, and within our budget. We were really looking for a company that could come in and take care of everything without the need to subcontract anything out, or organize additional vendors on our own and they fit that bill. They installed turf, removed 2 old rotting tree stumps, cleared out and replanted 2 areas of the garden, replaced a broken/rotting fence and set of steps, carted away any junk from the yard that didn't belong, and even repaired a hole in the cement left by the previous owners. The other thing that I really appreciated was that they listened when we said we wanted to keep things very low maintenance. Plants were chosen in a way that doesn't require us to fuss over them and allows us, our kid, and our dog to actually use the space without being worried about things getting ruined. During the work they required access through an apartment and were respectful of the space (and everyone's time), and left everything clean. The job took a touch longer than anyone initially expected, but that was caused by weather delays and a few extra items that came up as they were working. Communication about any changes was prompt, the additional work that came up was explained clearly, and I found any additional charges to be more than fair. We're so excited to get to use our garden and watch it grow as the weather improves, and I look forward to having Johnny and his team return for any regular maintenance. I'll try to remember to update this review with photos in the spring once things settle in and bloom.

    We had such a good experience with this team!…read more From day 1 they were friendly and easy to work with. We loved the design they put together, they helped us make decisions to maintain high quality and stay within our budget, they were communicative throughout the process, and my dog loved the whole team which is always a great sign. Probably most importantly... the results are amazing. They were on time and under budget (first time that's happened for any house projects!), and I love being out in the yard now. Everything is done just right. Definitely would work with them again! I wish they did interiors too!

    Just Clean Lots

    Just Clean Lots

    4.6
    (13 reviews)

    They did a good job mowing the lawn and was always responsive . They gave us a reasonable price and…read morewas helpful during the lawn service

    Sometimes it's not fun to be right. I sent a request to…read moreseveral gardeners on Yelp. I outlined 3 things needed done. Just Clean Lots replied with a Robo response or Cut & Paste. Very generic "happy to help you with your garden related tasks". And "we must make an appointment". I didn't respond because I KNOW that the people who must appointments are always the WORST. They delay things forever. They tie up your whole day for nothing. And they charge way more! I like the companies that are a guy who has some other guys that work with him and they get the job done. After a few days, they reached out again. I replied and said that the robo reply wasn't good and that I'm not making an appt without knowing if they even do the tasks I needed done. I was assured that they could help with all 3. On Monday, they asked if they could come Tuesday of the following week. I said there was no way I could wait that long. Especially since there was so little change that there prices wouldn't be unreasonable. I need to know sooner rather than later if I need to move onto the next. I was talking with someone that I believe said she was the Operations Manager. Sigh... again, managers, having to inspect everything (rather than working from my description and the numerous pictures I supplied) and I told her it needed to be in a day or 2. She got back to me and proposed Thursday. That wasn't the day or 2 I wanted. But it was easier to accept than keep going back and forth. This was all on Yelp. So, I can't say if it was all one person or different people. I did get a message later saying that Wednesday would be possible. I said ok and said that anytime between 10AM and 3PM would be ok. Not that I like 5-hour windows. But again, to minimize the back and forth that would be necessary to fine tune a time. So, stayed available all day today. Made sure to be done with showering, etc before 10 so's to not be occupied if they came. 10AM came. 3PM came. Now, 5PM has come and gone and not only no show, but no contact. No request to reschedule. No apology for standing me up. Nothing. Part 2 - replying to Justin's comment You misunderstood. I don't mean that the estimate gets higher by being a week later. I mean that companies that make a trip over to spend time estimating charge more than companies that don't. They have to make up for the cost of the time of the person who is estimating rather than that person being on a job (whether it's gardening, painting, cleaning or any other work). What is referred to in your reply to my review as "building a relationship with the customer" is the exact opposite of what I want. I want the work done and not to be bothered. I shouldn't even have to be home. My gardener comes once a week and we see each other in person once a year (or less)! The best way to "build a relationship" with me is to accommodate my preferences as a customer. Not to force me to do things your way.

    Susan Pollock Designs - landscaping - Updated August 2026

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