It's impossible to describe just how phenomenal my experience has been with Elevations, but I will give it a go. By the way, found them on Yelp!...
We bought a weirdo place with a small roof garden and four balconies. After things went really sour with the previous owner's gardener, Elevations stepped in and saved the day! Here are some of the highlights:
1. Cara White (the owner) does her own site visits even after the initial consult. She responds quickly to phone calls and emails, sends photos (photos!) of her ideas in the low, medium and high-end price ranges, but goes out of her way to find MORE beautiful, MORE affordable alternatives to the options in the high-end category (it's kinda her thing).
2. When the outdated sprinkler system (installed by previous gardener) broke, Cara worked with her network of outdoor experts to repair it and make adjustments to update it, without having to replace the entire system. Affordable fix, and much easier for anyone to operate. All of this happened FAST. During apartment renovations the outdoor lighting system broke (all before we found Elevations). Again, they stepped in and solved the problem FAST, and it was super affordable. I'm telling you, this crew is like a band of MacGyvers.
3. Surprise! After we bought the place our roof (like the tar-layered building roof) started leaking into the baby's room and the entire roof had to be replaced. Cara and her crew worked with the contractor to salvage the previous owner's plants, move the planters to another location, and then actually figured out why the roof was leaking in the first place. I was 8 months pregnant and freaking out. Cara was calm, kind and confident that they would find a solution. They did, and FAST.
4. Now this is just a bonus: Cara and her crew are so great with my kid. She loves them all. They are just a warm lot. Plus, they always take their shoes off indoors, clean up thoroughly after they plant, and never touch anything (or anyone, for that matter) that is not plant-related. They are considerate and conscientious.
5. There are no unwelcome surprises when we get an invoice, because Cara keeps us informed every step of the way. If there's a snafu, she lets us approve her solutions before she does the work. But here's the crazy thing: most of the time she shoots me an email to warn me that the bill will be LESS than the estimate. Why? Because she found this great plant when she was shopping for another client, or a better deal on a planter when she was researching some things for her own place.
6. Cara and the crew are just good-natured, hard-working people. They love what they do, they're creative, and they're contemporary. Working with them has made my life so much easier, even with a new baby. There isn't one bad thing I can say about them! They are great artists, but they're also great problem solvers. The best thing Yelp has ever given me! :-) read more