Unprofessional care. Would never let my mom go back. No detox plan, dumped off care. No doctor referrals, nothing. Just a disgrace of a doctor and she should lose her license to be totally honest it's just INSANE what she did. Don't send people you love to this person read more

Worst pain mgmt dr ever! Wants to put every pt on buprinorphrine which sucks. Could care less about you, more concerned with her image. AVOID read more

Very knowledgeable, caring and very nice person! I have been a patient since 2014. Her staff is also very knowledgeable and kind.

The online appointments are a farce. They " Do not honor them and they are only a suggestion ". So doing it and showing up at office after a confirmation means nothing. What a waste of time. Nothing against the Doctor, I'll never get to see her. For good reason. . read more

I was so hopeful to go see Dr Guiterrez and finally be free of back pain. She is ok but dealing with the front staff not answering calls or doing their part with insurance was a nightmare. I had to do a majority of the work. I would show for appointments and Dr would suddenly not be in the office or phone appointments scheduled with the Dr and no phone calls. The work That was done on me was because I did all the work and phone calls.. A year and a half later and my back is no better... I have never dealt with anything like this. Very unfortunate! Going somewhere else to see if they can help my back pain.. read more

I have been seeing Dr. Gutierrez and staff for over 8 years for chronic migraine headaches. I have had nerve injections, joint injections along with the pain management and I am very pleased with Dr. Gutierrez's services along with all of her staff. As anyone with chronic pain knows, helping the patient in this situation is a challenge, to put it mildly. I recommend this doctor very highly. read more

I'm not sure if I'll ever be pain free but I'm leaps and bounds better then when I first saw Dr. Gutierrez. She's very good at what she does and wastes no time tackling whichever procedure she thinks will have the most impact then is quick to schedule the next one if that procedure didn't work or if you need several visits to finish it, etc. She's easy going and has a way about her that will put you to ease, even when she performing procedures. Her staff are also great and work together like a well oiled machine, making sure all appointments are scheduled in a timely manner and following up to remind patients of any time essential tests they may need to have performed so that Dr. Gutierrez has all the facts she needs to properly diagnose their pain. If you have Chronic pain or new pain, make an appointment with her. You're insurance will usually cover it unless you're with Kaiser but they might also be able to work around that. Give them a call and schedule an appointment to see what she can do for you, you'll be glad you did. read more

This review is way over due. I saw Dr. Guitierrez a couple of years ago after a friend raved about her. I was told that she was a compassionate, thorough and proactive doctor. This office was a bit of a drive for me, but if she was as fantastic as I was told, it would be worth the drive. It was definitely NOT worth the drive. Dr. Guitierrez was so condescending and judgmental, it was ridiculous. I took pain meds (opioids) - as prescribed to me by my then current pain management doctor for debilitating back pain. She looked at me and said she wouldn't even consider taking me on as a new patient until I got off all the pain meds (opioids) and suggested a hospital detox program. Of all the nerve! I was not some drug addict that wandered in off the street. Then perhaps offering to help someone battle an addiction issue would be appropriate. I was a patient appropriately taking medication prescribed by their doctor. And in case some readers are not aware, PM patients are carefully monitored to ensure there aren't excess issues. She absolutely treated me as a drug seeking addict. Shame on her! read more

Dr. Gutierrez is my pain management doctor who has been one of the biggest advocates for my welfare. She listens, she discusses, and confers with you. You always know what's happening physically and administratively, especially when insurance can get crazy and could impact your health (and I live/work in the insurance world, so I know all too well). She and her PA, Michelle, have tirelessly fought for me and my well-being. They deserve more than 5 stars! I'm not an easy patient having a medical background myself and needlessly suffering from pain because of other's proverbial "red tape", but no matter the situation, I always received the best care. She is gifted and can make a life of pain more than bearable. She gives hope to those who feel like giving up (that was me when I met her). My hope is intact and I see all the silver linings! God bless you Dr. G and staff! With thanks and admiration, Cassandra read more

I really appreciate Dr. Susan Gutierrez trying to help me with this excruciating bilateral foot pain, back and sit bone pain. The wonderful thing about her practice, is that they have several different things to try & relieve your pain. Everyone in her office is polite & there to help. read more

Dr G and all her staff are amazing. They care, listen and will help you in any way they can. Everyone has been there for me every time I needed them. They are quick to respond and super flexible. I could not imagine getting through these challenging times with Dr G and her staff. All I can say is if you need help please go see her. Love you all and thank you for everything you do. I appreciate you all. read more

Love this practice! Honest and Dedicated professionals, they went to war for for me through all of my pain with workers compensation, many Doctors referrals for my knee and wrist. Incredible care and empathy. Thank you for everything read more

I have heard many things about pain management doctors from close family members and friends I respect. Usually it wasn't good so I was very reluctant to see one myself but with my injury I was left with no other choice. Susan really does care and is willing to take the time needed with each patient. She really made me feel welcomed and cared for. Her staff is really an extension of her too and all of them are really nice, understanding, supportive and welcoming. It's a very scary and emotional time when dealing with a potential chronic pain that may never go away. I'm happy to say, I am on my way to recovery and I have only seen her two times now! Don't get me wrong it's not an easy or a quick fix at all but Dr. Gutierrez makes you feel hopeful and positive about your recovery with being real at the same time. Thanks Dr. Gutierrez and Staff!!!! Ps. To Cathy H., the office has been going through a remodel and that is probably why communication lines were breached but I have never had that same experience even during that time. In fact it has been the complete opposite, unlike any other Pain Management Office I've called. Susan's Staff were and are way more responsive than any other office I have ever dealt with. read more

When I moved my Gram to the area from Arizona last November, one of the main intentions was for her to have the best medical providers who were not in what I considered to be the Sun City, AZ medicare racket. Dr. Gutierrez came highly recommended to me by my doctor (who subsequently became my Gram's doctor as well). My Gram had a ton of medical issues, primarily pain related due to spinal stenosis, bone on bone osteoarthritis, rheumatoid arthritis, etc. In AZ, the doctors just did what I considered the bandaid effect who prescribed and sent her on her way. Dr. Gutierrez took a lot of time working with my Gram, explaining her meds, following up with me and the pharmacy and honestly was a great doctor all together. Should I find myself ever needing a doctor for pain management, I would look no further. This is a doctor who is compassionate and understanding and who spoke to my 90 year old Grandmother as a person and a patient without ever being condescending or just rushing to conclusions. She read medical records and met the needs of my Gram and I could not have asked for anything or anyone better. read more

My partner has has back pain issues for years with no success in getting the pain to go away. "Back surgery" is what every doctor says is needed. At 25-30...that's not what you want to hear. He found this office and Dr. Gutierrez was his dream come true! He has now had two procedures and couldn't be happier. Pain has gone away and life can be enjoyed again! Thank you Dr!!!! read more

Thank you so much for the care and attention I get here. Your office is clean, and updated, your staff is kind. You were on time! You took the time to go over my case, and see how you can help me. You are the first workers comp doctor I am looking forward to seeing again! Thank you! Dear Yelpers, Dr. Gutierrez is a great doctor. Go see her if you need this type of doctor. read more

completely egnored me during my almost 2 years under her. She pushed me off to Michelle Trumpler PA-C. She is a very nice lady who almost never did an exam in almost two years of seeing me and prescribing drugs. Both are completely incompetent medical providers read more

Dr. Gutierrez is a very professional and a caring doctor. She has helped me in my hour of need when I was really down and under with pain. Just like she said, the relief was temporary but much needed at the time. My pains agonizing again but I have compete faith in her ability. We need to realize that she's busy helping other patients like us and so is her office staff. Michelle, Ruth, Breyana (unsure of the spelling) are all good and compassionate people and make a good team. My best wishes to everyone in pain. Hang in there. read more

I was referred to this office for an injection to hopefully relieve inflammation. After 3 phone calls and being transferred to another operator they said I would be contacted by someone else from their office. The following Monday I heard nothing. Keep in mind this Monday was 2 weeks from my initial referral. So I called them and spoke with the scheduler who said she would give me a call right back. It has been almost 2 weeks from that day and I have heard nothing. I have since went with another doctors office and they got me in the following week. The lack of communication here only hurts the doctor. read more

Dr. Gutierrez is a god-send! I have had nerve issues for the past decade. Dozens of doctors, pain management physicians, surgeons, physical therapists have worked on me but have never found the cause. Dr. G figured it out by just chatting with me during my first appointment with her! I love her. Expect about an hour wait for your appointment, but it is worth it. She never rushes you out once you finally get to see her. She answers all your questions, and your loved ones' questions if you bring them in with you. She is committed to her patients and their welfare; one of the best doctors I have ever had. read more

I was referred to this Dr this past Tuesday after I went over my MRI results with my spinal doctor. He says I need pain management. I have called the office every day since Tuesday and I have yet to get a call back to set an appointment. I finally had to call my spinal doctor for a new referral because I am in pain and am not getting any response from Susan Gutierrez's team. If this is any indication of their service or treatment of patients, i won't be following through with this referral. read more

Dr. Gutierrez is an awesome doctor. She has a therapy called Calmare Treatment. This treatment is non-invasive and works by sending scrambled electrical signals to your brain to change the pain messages that it is sending out to the body. I went to Dr. Gutierrez specifically for the Calmare Treatment after being diagnosed with a painful diabetic neuropathy called Allodynia. All the other pain management doctors I had seen would just do the typical "opioid" pain management treatment that only manages your pain, not cure it. Calmare Treatment is relatively new. It is effective against several painful disorders such as chemotherapy induced peripheral neuropathy, nerve pain from radiculopathy, complex regional pain syndrome, and most other neuropathic pain syndromes. My neuropathy was an extremely painful nerve condition across my entire abdomen. I literally could not stand to have a shirt on due to the burning pain I was experiencing. After 10 treatments of Calmare, I am pain free and able to live life and work just as before I developed this disorder. If you are serious about getting rid of your pain and not just trying to manage the severity with medication, Calmare Treatment is a cure waiting for you. Dr. Gutierrez and her excellent staff are trained to administer Calmare Treatment. read more

Don't know why Dr G's page is headed by a review of a dentist! I have found her to be an extremely caring and concerned pain doctor, who will go the last mile for her patients. It's advisable to bring along a book, as she spends more time with many of us than we are scheduled for, and thus may run late. But I have found my visits to her well worthwhile, helping to separate the limits I must accept from the symptoms I can hope to manage. read more

Asked for an appointment with Dr. Gutierrez but was assured on the phone that her PA, Michelle, was the right person to see. Arrived at the appointed time and explained again why I was there and was told that I needed another appointment with the doctor. I informed her that my pain level was so high that I couldn't sleep resulting in very high blood sugar levels. She told me that she was not going to prescribe me anything, not even a refill of Tramadol that she had prescribed for me at my last appointment six months ago. When I told her that the elevated blood sugar could be very serious, she told me that this was something that I should take up with my primary care physician and it was not her problem. I considered making another appointment with Dr. Gutierrez but thought better of it and called another pain doctor. Hopefully, his office is more professional and my pain will matter to him. If it had been possible to rate this poorly run business with less than one star, I would have done so. read more

Dr. Gutierrez is a fantastic pain management specialist! She doesn't rush through the appointments and works to identify the root cause of the condition/pain to effectively treat. I have been very happy under her care. Highly recommended! read more

Will not go into details but thank God for Dr Guiterrez and another big thank you to Barb, office manager, for going above and beyond to help me during a very difficult time with travelers insurance!!!! read more

worst experience with a Dr we have ever had.. My wife has suffered from health issues for about 5 yrs..Is permanently disabled. Pain management is something she must deal with on a daily basis. so that being said when you go in to see your Dr they should not already have your perscription papers filled out for renewal before even talking to you about how your feeling or any changes or symptoms you may be experiencing... not to mention your were 75min behind schedul and not even an apology for making us wait for so long.. we were not even given 5 min to talk to her then she signs scripts and turns to walk out of the room. we had to stop her a couple of times because we had things we wanted to discus.. She seemed irritated that she had to come back in the room for a whole 2 min. then walks out leaving us sitting there wondering if she was coming back, if she was done, can we leave.. No thank you for coming see you next time... nothing just up and left.. So we get to pharmacy to fill perscriptions only to find out that they were not filled out correctly and the dosage was in correct. up on trying to contact the office to get it corrected was notified that she was gone for 2 weeks and a seminar.. so now we see why she couldnt take the time to spend with us.. apparently her trip was way more important than her patients. We were told by the staff that we could come in to see another dr and get the perscription corrected.. really you want us to drive 70 miles to see another Dr... pay another bill because our Dr is not available... So we are now seeing a new Dr.. who is GREAT!! read more