My partner suffers from Complex Regional Pain Syndrome (CRPS) due to failed back surgery and takes…read morelong-term, high-dose opioids. They receives 4-hour Ketamine infusions once to twice per month at Albany Ketamine Infusions, and it is one of the few times that they get a break from their constant pain. Additionally, they are prescribed Ketamine troches for daily pain. Dr. Hansen is an excellent physician--knows his stuff, is friendly, has empathy, is willing to think outside the box, and yet is very professional. I can't say enough good things about him. Office staff is very nice and accommodating, and the facilities are clean and modern. My only complaint is that his one wheel chair needs new brakes.

I have suffered with major depression for the last 15 years. In September 2021 my pharmacist…read morerecommended I investigate ketamine infusion therapy as a possible treatment for my depression. I have been on numerous anti-depressant drugs over the last 15 years and at best they marginally produced a benefit. Most of the time I suffered with the side effects. I researched and found Albany ketamine infusions through a Google search. I reached out to them by phone and was very pleased with the warm and understanding conversation that ensued. At the end of the call I had been set up with an appointment within a few days and emailed some forms to fill. When I Arrived I was greeted by Dr. Hansen and his staff. I was surprised that Dr. Hansen himself spent over 45 minutes with me discussing my medical and personal history to understand where I was at and how I got there. My first infusion was Administered immediately after my counseling session. If I had to describe the experience to somebody it would be "one of the most relaxing and comforting hour I had in a very long time" At the end of the infusion I was given all the time I needed to recollect myself. I returned for five additional infusions but the magic happened the morning after my third session. Good morning after I woke and for the first time in over a decade I felt like my old self. I have energy, focus and a joy for life again. It was a transformative experience. The fog of my depression was lifted and I felt awesome. It has been six months since I started with Albany Ketamine Infusions and I actually feel better than I did the morning I woke. After my six sessions I have returned for two more infusions. If you are suffering from untreatable depression, post traumatic stress disorder, bipolar disorder or anxiety, don't hesitate, pick up the phone and call them. It was life-changing for me my only regret is not knowing that they existed. If it hadn't been for a random conversation with my pharmacist I still would not know about ketamine or Albany Ketamine Infusions. I'm not living with depression any longer. I still take a low dose of an anti-depressant but my view of the world and myself is completely different.

Very results oriented, diverse group of professionals…read more The office staff are very nice, considerate and knowledgeable, and scheduling appointments are seamlessly arrangeds

My experience with Marianne Nettina, NPP has been professional and extremely beneficial. She is a…read morehighly skilled, compassionate practitioner. Marianne is welcoming and I was immediately comfortable. I would not hesitate referring friends, colleagues and family to her.

I would and will highly recommend HPA/LiveWell to anyone I care for. This facility is absolutely…read moreincredible and has highly amplified my life. Dr. Drew is the BEST!!! Working with him has been nothing short of helpful, important and needed. He is amazing. Camille is also fantastic. She has helped me so much during such a busy time (COVID) and has impressed me greatly. I love this place!

Dr. Bashkoff helped me with my family hein out time of need. Dr. Bashkoff is well rounded in types…read moreof care, quality of care and office experience provided. Between years of experience and her continual search for knowledge she keeps up to date on the newest practices. She exudes professionalism and hosts wonderful hospitality with ease. I trust no one with my family except Dr. Bashkoff.

After my interaction with Dr. Bashkoff, I had to file professional complaints for her unbelievable…read moreand unprofessional behavior. From the onset of our meeting she was angry and rude. She had files strewn all over her office - open on her desk that I could read and unattended in her public waiting room where anyone could access them. She didn't even know why I was there, after about 2 hours, she actually asked me why I was there. She wanted details about my medical history. I asked what she planned to do with my medical information and she refused to answer and tried to trick or shame me into signing release forms that I hadn't read. I told her I wasn't comfortable giving her private information if she wouldn't tell me who it would be shared with. She kept asking what I was hiding in my medical records and then twice asked if I had STDs that I was worried that everyone would find out about. Really?? She told me her report was based on my orthopedic health - this is outside of her scope of practice. Tried to shame me about asking my employer for a reasonable accomodation due to a disability - news flash, any disabled person has that basic human right and should not be made to feel embarrassed for asking for a RA. Luckily, when she was so openly hostile toward me, I did a quick google search and found recommendations from other reviewers to record my session. I am so glad that I did, she can't deny her behavior or make up lies about me- I have it all recorded. As an added note - in providing forensic psychology services, she deals with sex offenders and she has such poor judgement, that she displays a picture of a topless child on her desk. To normal people, it's a cute little kid, but something totally different to some of the sick people she sees. Is she that incompetent or that oblivious or is she trying to use that child to bait reaction from some of the offenders she sees? It is so scary to have someone in her profession with such poor judgement and clear bias. She has power over many people's lives -she conducts evaluations relevant to criminal, civil and family court issues amung other services. After my interaction with her, I have a hard time believing the positive reviews and really have to wonder if they are written by the doctor herself... especially the ones that say they were removed for violating terms of service (curiously, both have her name on them).

No. Practice has been totally unresponsive to the messages that I and my husband left about setting…read morea time to evaluate some serious issues. At least7 calls between us... And my Mom tried too. I don't understand why someone isn't manning the phones.....

From the owner: Albany Psychological Associates PC provides psychological services to the Albany, NY area.read more

Friendly staff, professional and caring doctors and therapists. Folks here do everything they can…read moreto accommodate patients' schedules and needs. Their operation includes electronic records, receipts, and reminders which makes visits here very convenient. Vitality is also environment friendly - working to reduce paper use, waste, and energy use - which is always a nice touch.

I have been a patient of Vitality (Albany) for the last three years. I started off with a…read morepsychiatrist who was amazing, who then left three months later without telling me, and slapped me in the face with a new provider. There have been MULTIPLE times where my prescription had run out weeks to MONTHS before my next appointment. I would have to fight tooth and nail to even contact my psychiatrist about it, having to wait 45 minutes to an hour in a zoom call after being interrupted mid-sentence by the receptionist telling me to go into a breakout room (mind you, they didn't even listen to what was wrong before sending me away). Communication is nearly impossible, any grievance is treated as dirt on the bottom of their shoes, and they treat you like you're a whining child instead of a patient who is PAYING MONEY to receive care. And now onto the psychiatrist: ANDREA YOUNG. Most appointments that are scheduled end with your prescription ending before you meet again, causing the problems stated previously. This latest event, my appointment was scheduled for October, and my prescription ended in August. 45 minutes before anyone could even listen to what happened, and the entire time the receptionists were extremely rude to me. There was a time where I had to change my primary email for her to send lab work to me. Surprise, the email wasn't changed and she blamed me even though I distinctly remember having to coach her through changing the actual email address because she kept getting it wrong (it took 4 tries until it was resolved even after my instruction). Even after this, my email wasn't changed in the system and I never got sent my lab work (which they made a point that it was extremely important) because they never changed the address. After that, I explained to her what was going on and my confusion about the entire ordeal, she then sent her last email linking the lab work and addressed NOTHING about what was going on and why these things happened. I felt completely belittled, where extremely important information and questions regarding medication were ignored. There hasn't been an interaction with Vitality that was above horrible. I have experienced terrible psychiatrists over the years, but vitality takes the cake as being the most incompetent and rude group practice I have ever experienced. I would NEVER in my right mind recommend this place to anyone. If I could rate a 0/5 I would.