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    Surfrider Condominiums

    4.0 (1 review)

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    16 years ago

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    Jack Lingo Realtor - Stained outdoor "cushions"

    Jack Lingo Realtor

    (128 reviews)

    We recently rented 66 Henlopen Ave in Rehoboth through Jack Lingo and unfortunately had a very…read morenegative experience due to the condition of the home. Upon arrival, it was immediately clear that the property was unsafe and uninhabitable due to mold and mildew issues. The overwhelming smell of mildew hit us the moment we opened the door, and within minutes we developed headaches. The carpet by the front door was damp, adding to the unhealthy environment. When we called Jack Lingo immediately upon arrival, our concerns were dismissed. We were told the property had been "rented heavily throughout the season," as if that somehow undermined or excused the condition of the home. They also refused to refund any money, claiming the problem was due to the AC being set to "on" instead of "auto." This explanation is not credible, as an AC setting does not cause widespread mildew, damp carpet, and an overwhelming smell the moment guests arrive. Beyond the mildew, the home was simply not maintained to a professional standard. We found a spider on a pillow in one of the bedrooms, cobwebs throughout the corners of the house, dirty dishes, and greasy residue on the countertops. These conditions made it clear the property had not been properly cleaned or prepared for guests. The one positive was that the outdoor porch and shower were wonderful, but that in no way offsets the unsafe and unsanitary condition of the home itself. Thank goodness we had the means to immediately get a hotel room so our vacation wasn't ruined. However, the next renter may not be as fortunate, and no one should be subjected to these conditions on what should be a relaxing vacation. The fact remains: a house in this condition should never have been on the rental market in the first place. We share this review not out of anger, but to warn future renters to ask direct questions about property condition and to hold the agency accountable for the homes they represent. Travelers deserve transparency, safety, and basic habitability when booking a vacation rental through a trusted local agency.

    Returning after our 4th annual cousin's reunion to Rehoboth Beach, it was quite memorable and in no…read moresmall part to the unit we rented which was spacious and beautiful, and the top notch service we received from Lingo Realty. The past 3 visits were contracted through Lingo, and we look forward to our 5th visit next summer and of course we plan to use Lingo. It is impressive how well oiled of a process they have to check you in and out and they carry their commitment to putting the customer's needs first by responding to our queries. While this trip was without any issues, a few past trips had minor issues with the A/C and a call was placed after hours and I got a call and a technician was sent to get everything working. I applaud and organization that values quality customer service and that's why we'll be back next summer.

    Long & Foster Vacation Rentals

    Long & Foster Vacation Rentals

    (2 reviews)

    As an owner of one of the vacation rental properties, I am at a loss when it comes to the…read moreunprofessionalism I have faced in dealing with Long and Foster. I was given the personalized meeting, filled with promises of how they would be more attentive than the next company, but I have not found that to be the case. The photographer didn't bother to show after being told repeatedly by L &F that they were on their way (due to mishandling by L&F) when I took a day off and drove 2 hours to meet them. Then, the listing did not reflect our agreed upon terms and pricing when it posted, a change that took weeks to fix. I have also been reaching out for weeks about my listing being left out of the map guided search on their site and vrbo, an issue that other listings also faced. I have gotten zero responses beyond "we're working on it". I also pointed out that my listing doesn't have a map on it. No response. People will move on to the next listing when they can't see the location. I was told they would put a "vacation rental" sign with their contact info on my lawn. That hasn't happened. I was told to leave keys at the Rehoboth and Lewes office, so guests could check in at either office. I left them in the after-hours box for both. I still don't know if they received them. When I stopped at the Lewes office a week later, they said the keys were probably sent to the Rehoboth office, but they weren't sure. They added that guests DO NOT check in at the Lewes office. I have gotten zero bookings after being told it would rent well. Now I am trying to get in contact with them (no response) about canceling the contract. I have zero faith in leaving my property in their hands at this point, and now I am at risk of an entire summer with no rental income. I

    Long & Foster is not just for rentals but house listings too! Bill Cullin is the "go to" guy. He…read morehas that rare and sought after work ethic, and is dependable, available and works hard for his client. His "never give up" attitude gave me the assurance that he's giving his all, cause I live in the West Coast, that was important. My house sold at a fair price and the exchange went without drama. Great integrity and respected by many. Don't short change yourself, see BILL CULLEN.

    Surfrider Condominiums - condominiums - Updated May 2026

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