Non-responsive to my messages. My breaker is not installed in accordance with code and the charger…read moresmoked.

I used the question function to ask if BCE is still open bc it seems to be trending in these…read morecomments that myself and others cannot get ahold of anyone-answering machine is full, no outgoing message to explain why they won't answer, no email reply (emailed almost a month ago now). Someone reportedmy question and it got removed lmao. Eyeroll. Are they still open? Are they just busy? ‍ Two stars is for this lack of customer service. We originally had an excellent experience and I wanted to continue to hire them for upcoming projects. Have also been recommending them to friends-which is embarrassing now since no one can seem to get ahold of the business.

Charles was called to install extra lights in my home office and an outlet behind my TV. His price…read morequote was reasonable but his customer service was excellent. A situation arose while the work was being done and he ensured that it was fully corrected before he got paid and was particular about my complete satisfaction. I have had several work done in my home but this customer service was outstanding and top notch. With Charles at ESS Electric customer satisfaction is premium. I'll use him again, and again. Thank you

Charles installed a new outlet in my bathroom for a new toilet. He was very responsive through the…read moreentire process, gave a very fair itemized invoice, was respectful of my home and time, and did an excellent new outlet installation. I would highly recommend ESS electric and would use this company again in the future. Nice job!

Update 6-3-2025. Just hired these folks again to take care…read moreof an urgent and difficult issue. They sent out Kyle and Tyler. These guys are true professionals. Diligent, thoughtful, good communicators (they listen), polite, and very "likeable." Kyle and Tyler worked like surgeons: precise and clean. They also gave good advice. These are the guys you want working in your home! From 2024: Safe Electric & Plumbing is the only firm you should hire. These people are not only diligent experts who are highly responsive, they are also decent and kind people. We had them work in our home several times - and its always the same: Wonderful. They diagnose the problems with the disciplined approach of scientists. They communicate clearly, are polite and extremely pleasant - but most of all, they are the absolute best. If you hire any other company besides Safe Electric & Plumbing, you have made a mistake.

We had one of those "we can deal with this" small home update projects that turned into "ohhhh we…read moreneed help" - replacing a vent fan/light in a bathroom. I have Contamination OCD and any kind of project that could create dust is really triggering for me. When I let Bryce know this in hopes he would understand I need it to be a really tidy and precise job, he took the time to describe to me how they would switch shoe covers out from inside the room where they would also tarp it off, and wear different shoe covers to go through the house. I honestly felt really seen and our little house project got done in an afternoon easy. Hope and Bryce were great. I would recommend.

They provided very quick, convenient, and timely service for cutting and programming a new car key…read more Their price was very reasonable as well! Professional, courteous, and great work all around. They even showed us a few tricks with the key (2021 Chevy Bolt) that we didn't know about. Highly recommended!

This company was very quick to respond and competitively priced. Had a couple changes to the…read moreappointment time, but in the end he was able to come to the location. I gave him and do the work very quickly. Key fob works like the original.

My mother's house lost partial power, including her furnace, around 9:00pm the other night. My…read morehusband and I take care of her, so we immediately starting looking on Yelp for an electrician. We have been taken advantage of many times in the past, so we were already tense about the entire thing. We found RJ Howard Electric and gave them a call. They open very early in the morning (7:30am) which is nice for stressed out folks like us! We spoke with Rick and explained the situation. He was able to schedule an appointment for 4:00pm later that day. Rick showed up right on time, 4 o'clock on the DOT, and called my hubby for more information on what what happening in mom's home. He went downstairs and checked her circuit breaker and after less than five minutes of investigating he already knew the issue. It was the line outside on the pole, which is an AEP problem. Not only did he call AEP for my mother and arrange for them to fix the outage, but he provided us with the ticket number so we could track the progress. On top of all the good news, he also only charged us a minimal fee for his services. We were so relieved and appreciative and cannot say enough good things about this company. We have some electrical issues at our house that we have been putting off over fear of getting taken advantage of, but it's comforting to know we have a reliable, honest electrician to call now! Thank you, Rick!!

Excellent service at an excellent price, and completed the estimate and work in the same day.read more

EV charging outlet install…read more Very competitive estimate, punctual, and quality work. Service was completed to satisfaction and less than a week of first contact. Will be recommending for anyone that wants a knowledgeable and professional electrician for their electrical needs.

Horrible experience with this company. I am an out of state landlord and upon inspecting my rental…read moreproperty, we found out that the 2nd and 3rd floor lights would not work. We are under a massive time constraint as we had to clean the house, fix any issues, and hand out keys to the new tenants in a very short period of time. I Yelped electrical companies and 3 companies responded. Two of the companies could not get a technician out in time and this company did not respond at all to their robot response on Yelp to schedule an appointment. After a day, I got their number off of the internet and physically called them asking if they were available. They said they were available, they asked my name and when I gave them my name, they said, " oh, you are from Yelp?" So, they got my inquiry and didn't call me back, 1st red flag. They sent out two technicians that seemed pretty young. I talked with one guy and he said he was 23 yrs. old. Not a big deal as you can learn a lot in those years, but Dean entrusted me with two young guys to solve my problem. The issue was if you wiggled the electrical panel in the basement, the lights would come on and off and mostly stay off. To me, that means something is loose and needs to be tightened or there is a short somewhere, etc. Well, these guys hung around, fiddled here and there, and stuff would go on, then go off, then on again. Stuff would work, then it seemed like they were done, then it wouldn't work, etc. Finally after about an hour, the lead guy comes to me and didn't give me any explanation as to what the issue was. He told me my main wire was old and cracked, said I had moisture in the box (No moisture was present in his pics), said my panel was a mess and recommended a $4000 panel redo or reorganization or whatever the heck he tried to sell me. I was not prepared to spend $4k and said to email me the quote and I would speak to my wife about the work and get back to them. They started putting together the bill for the call and I told them to bill me 2 hours. The bill came out to a little over $300. This was in the afternoon on Friday. Before leaving they kept saying this was challenging and it had them stumped, but they figured it out. I asked what the issue was and they told me it was a circuit breaker was bad and they changed it out. Okay, great issue solved. Well, I had to replace a broken lock on a door next to the panel and when I closed the door, all the lights went out again! This was only a couple of hours later. I texted the technician the lights were out again... no response. I texted the main number they were communicating with me... no response... I called the number of the tech... no response, left message. I called the main number... no response, left message. I'm starting to think these guys are a scam. The next day I called the technician because I am under extreme pressure and time constraints to get this fixed. I told the tech that if I did not get a call back within the next 30 minutes, I would be forced to dispute the charges and give a bad review. Well, the response I received was a text from a manager stating that because I threatened to give a bad review and dispute the charges, that they would not refund my money or come out at fix the issue! They called me a liar that they never quoted me $4k for the box redo, which i had to screen shot the quote and text the manager, they say said the tech said it was a dangerous box with moisture and needed to be changed, but that was not communicated with me at the first meeting. That was a lie. They said they changed a circuit breaker, that was a lie. I asked the manager to send me photos of the location of the new circuit breaker and the moisture in the panel... they never sent the photos. I have continued to ask for photos and they won't send them... pretty telling. All they are interested in is selling you an unnecessary panel box rewire job. Well, I called another company, they came out, couldn't identify any new circuit breakers, and determined the box had wiggled loose over the years and promptly fixed the issue. I would have respected this company more if they would have been straight forward and said they couldn't fix the issue, or if the only fix was to spend the money on the big fix, etc. but at no time did they tell me the box was loose... Again, they prey on you knowing you need the issue to be fixed and charge you exorbitant amounts of money when not needed. They are the same as air conditioning companies and it stinks. Do your homework and get multiple quotes. Thanks.