I'm somewhere upwards of 5k into hardware. Most of my cameras work, excepting the outdoor camera that failed...3 weeks in...because water got in the cat6 jack. But equipment that wont stand up to the environment isn't really my complaint. I found the break in tonight, which my alarm system caught but which was not reported to police, to be a frustrating experience. Yall had one job... read more

This is not a service, it is a website based self install program. I tried calling and there is a voice automation system that refers you to the website as an only option to discuss a system install. read more

With Surety I can make lots of changes I want instantly on their portal. They're fast to respond to my questions and often the answers already on their forum. I get the security of the traditional industry, but its provided in the way you expect today. I wanted Alarm.com without the pain of having to work through call centers to get things done, which I'd pay extra for, but when I compared different Alarm.com providers apples to apples, they have the best prices too. I've been with Surety for years and highly recommend their service read more

This company will not provide phone support. you have to page through thousands of posts on their forum or email and wait. You can get alarm.com service for the same price elsewhere and actually get support when needed. I do not recommend this company. read more

Biggest pros: -Not locked into a long-term contract -Comically low prices and plans customized to your needs -Staff is knowledgeable and responds quickly -100% online communication -Not a scam to scrape for your data like most of the big names in DIY home security and automation read more

These guys know what they are talking about. They were able to answer all of my questions and design a great, affordable home security/automation system. They've been just as helpful even after the sale. I can arm/disarm, lock/unlock, turn lights on/off, and receive alerts/notifications all from my phone. Too cool! In my mind this has already paid for itself. The system notified me that I had forgotten to close my garage door on more than one evening. Had I not received notification from my SuretyCam system who knows how many of my tools, bikes, lawn equipment, etc might have been missing from my garage the next morning. read more

I researched DIY security systems for about a month prior to moving into my new home. I knew I was looking for a next generation, wireless system with monitoring, and all signs continued to point to suretyCAM as the right solution. They had the equipment I was looking for, they were price competitive, and their customer service was excellent during the pre and post sales process. Once I placed my order, I received a message right away asking about my configuration preferences (names of zones, sensors, etc). I received the equipment pre-configured, and I was able to setup my whole home security system in an afternoon. It's worked great ever since. The central station monitoring has also been great. The monitoring center are quick to call in the event of an alarm, and they are always very concerned and polite. I installed my system over a year ago, and suretyCAM has stood the test of time. I would highly recommend them to friends and family. read more

I signed up with SureTYCam about a week ago and I have to say that I am INCREDIBLY IMPRESSED by them. The pricing they offer for the alarm.com connectivity/interface is extremely low. The most impressive part of the service is the support they give through their forums. People post questions and the team from SureTY that monitor and respond on the forums are very quick to reply with thorough, knowledgeable, complete and helpful answers. I really can't say enough about how impressive they are. They have made my DIY alarm project infinitely easier and really helped me figure things out. I am a huge fan and would highly recommend that if you are thinking of doing a DIY alarm project you sign up with them! read more

Could not recommend enough. The service is excellent and the price is unbeatable. We switched from a larger national company where we felt like we were being taken advantage of; but not with SuretyCAM! This has been the best move for home security. read more

I can't say enough good things about suretyCAM security and automation!!! Everyone with the company took good care of me. The installation was quick and professional. I thought getting everything I wanted would take much longer than it did. And better yet, the system is significantly more effective than previous alarm systems I've had. In my last home, I used ADT and the difference in response is huge. I thought all alarm systems had a delay in the time to respond to the alarm being activated, but when I have false alarms (due to my own boo-boos) with my suretyCAM security system the phone is ringing right away. And it's not just the alarm that makes me feel safer, but the fact that they had solutions for all of my concerns. I was worried about really doing all I could to stop a break in, in addition to deterring one and having authorities alerted to one. They explained all of the options for my very specific safety concerns. Once I heard their recommendations and my options, I decided to get window security film to reinforce any window someone might try to break to get in, to have my entry doors reinforced (this makes me feel much more secure!), and to add cameras to keep an eye on certain parts of my property. Time will tell if the alarm was enough to dissuade potential intruders, or whether the reinforcements ever stop a break in, but I've already "used" the security window film so to speak. While the lawn was being mowed a sizable rock flew out and hit my glass door- hard. Someone was standing in front of the door when it happened, and I have no doubt they would have been seriously cut up if the reinforcing film hadn't kept the broken glass from spraying all over my home (and more specifically, my guest). Also, I've been alerted to people on my property; people who shouldn't be on my property but who didn't do anything to activate my alarm, thanks to those cameras. In short, I HIGHLY recommend suretyCAM security and automation and I love the service they have provided protecting both my home and business! When they say they aim to give,"Peace of mind living", its no joke. read more

My husband was interested in a security system, but I loved the idea of a smart home. suretyCAM set us up with a system we both love for both. Everyone at suretyCAM that we dealt with was courteous, professional and thorough and they had us up and running in no time. We know for a fact that they're on the ball, having experienced super fast follow ups after 2 accidental trippings of false alarms the week after the installation, while we were getting use to arming while at home. We gave our password and relayed the false alarm message, but it was comforting to think how quickly the police would have been notified had the alarm been due to a break in. We also feel more at ease, knowing the activity at our house is accessible remotely. When we're gone we can randomly turn the lights on and off to make it seems like someone is home, or let my Mother-in-law in to water the plants via the integrated smart door lock. I missed Jason's training on use of everything, but it must have been clear and simple since my husband was able to relay it all to me later with ease. When our credit card was compromised after the Target hack, I called in and spoke with Brad, who made updating our payment information easy and quick. And when I called in again with questions about how to set up new notifications on my new phone, Jay was super friendly and very informative and helpful. Highly recommend the suretyCAM team for anyone's security and automation needs. read more