DO NOT USE THIS SHOP, GO SOMEWHERE ELSE! Travis quoted me a price for work on my truck and he sent me the address and told me to come anytime, that no appointments were needed. I drove an hour (Queen Creek to Central Phoenix) the next day to get the work done. I arrived at about 11:30 am and they told me it would be 2-3 hours to be completed because the truck on the lift was being worked on. Due to being so far from home I decided to wait it out in their lobby. 4 hours later I asked the employee what the holdup was and I was told it would be another 2-3 hours because the truck currently on the lift was taking longer due to not having the wheels or something and they had to drive 40mins to go get them. I went and ate and told them I would be back in 2 hours. I asked them not to put anyone in front of me and they said they wouldn't. I returned to find a different truck in the bay on the lift. I sat for another half hour with his guy saying that they were going to start working on it and he even asked for my keys. Finally with nothing being done, I reached out to Travis for help getting the work going and he informed me that they wouldn't be able to do the truck. Travis was aware that I was there the whole day because his employee had to reach out to him when I got there to confirm pricing. I was led to believe the entire day that mine was next and was never told once that they might not get to it. There are a lot of tire shops on McDowell Rd in Phoenix, go to anyone but this one. Travis' communication afterwards was disappointing, it only took him an hour to apologize for wasting my entire day, that was after a hour long attempt to make excuses and try to validate why they treated me like they did. read more