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SuperValu

4.0 (1 review)
Ultra High-EndGrocery

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11 years ago

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Aldi - Store Front entrance

Aldi

(5 reviews)

€€

Santry

Aldi in general has improved its products and store environment in recent years; however their…read moreprices have crept up, especially since the lockdown. I normally shop at Aldi Laytown which us superb with lovely staff. Santry Aldi is a different story. Staff don't seem to want to open a full checkout even for trollies and keep trying to get oeople to the self-service scanners. I keep reminding them : I don't work here, please open a till. When queues were building up today, having declined to self-scan my own trollyload, reluctantly a call was made for staff to open another till and the staff directed the person behind me over, fortunately, he had manners and recognised that I should have been next and allowed me go ahead. All fine, my shopping was checked out but when it came to pay on the card reader I was denied the opportunity to give my rating of my shopping experience. The staff member turned the screen towards himself and gave himself his own review! Aldi need to be aware that their customer satisfaction rates are being skewed by staff giving themselves a good rating instead of allowing customers to honestly rate the shopping experience and give valuable feedback which contributes to improved service in the future.

This place has gone way down in my opinion. Self check out has been introduced and there are never…read moreany check out lanes open. They herd you towards the machines instead. even if you say no Why should I do their work for them, to maximise their profits. if i'm doing that I want 20% off the price of my groceries. it took me twice as long to check out as i had to stand waiting for someone to come and tell the machine that im old enough to buy beer. I am 56 years old.And the whole time i have a camera in my face 12inches away recording my every move like im a criminal. Junkies hanging around outside all the time panhandling and they do nothing about it. it feels unsafe to go here too. if I had a choice i would shop elsewhere but they have it all sewn up now theres no more family grocers left. Customer service has long been forgotten. Shame.

SuperValu - grocery - Updated May 2026

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