Aldi in general has improved its products and store environment in recent years; however their prices have crept up, especially since the lockdown. I normally shop at Aldi Laytown which us superb with lovely staff.
Santry Aldi is a different story. Staff don't seem to want to open a full checkout even for trollies and keep trying to get oeople to the self-service scanners. I keep reminding them : I don't work here, please open a till. When queues were building up today, having declined to self-scan my own trollyload, reluctantly a call was made for staff to open another till and the staff directed the person behind me over, fortunately, he had manners and recognised that I should have been next and allowed me go ahead. All fine, my shopping was checked out but when it came to pay on the card reader I was denied the opportunity to give my rating of my shopping experience. The staff member turned the screen towards himself and gave himself his own review! Aldi need to be aware that their customer satisfaction rates are being skewed by staff giving themselves a good rating instead of allowing customers to honestly rate the shopping experience and give valuable feedback which contributes to improved service in the future. read more