My wife and I are getting married in March. Our photographer asked us to choose a location for our engagement photos, so we did some research and found Superstition Mountain and the White Chapel. It perfectly matched our vision for how we wanted our photos to turn out. The location was beautiful, so we sent it to our photographer and prepared for the shoot.
Unfortunately, we failed to research one important detail: the closing time. We arrived around 3:45 PM and headed to the top of the mountain to begin taking photos. Around 4:50 PM, three men who work for the facility arrived at the top in a golf cart and informed us that the property closed at 4:00 PM. We immediately began packing up to leave. They were kind enough to allow us to finish our last photos before heading down, which we appreciated.
As we were heading down the mountain, another golf cart came up quickly and blocked our path. The driver was Charlie, and the passenger was Ileen Snoddy, the Executive Director of SMM. Ms. Snoddy immediately exited the golf cart and got into my photographer's face, screaming and visibly upset. She stated that he had left his child in his Tesla due to the weather and that he was monitoring him through his phone. She threatened to call the Pinal County Sheriff's Office and said she should still call so we could "get in trouble."
Charlie apologized for her behavior and told us to walk safely and have a good day, but unfortunately, the situation escalated. Ms. Snoddy rushed down the mountain alongside us, getting directly in our faces, nearly tripping on the rocks, and yelling continuously. Her behavior was completely unacceptable.
She was furious that we had stayed approximately an hour past closing time. I apologized multiple times and explained that it was an honest mistake. Despite this, she screamed in my wife's face, stating that the closing time was clearly posted on the front sign. She then said we should have to pay for the extra hour of staff time. I asked if that policy was posted as well. She said it should be, and I continued to apologize in an attempt to de-escalate the situation.
The five-minute walk down the mountain felt like an hour-long interrogation. My wife was becoming increasingly upset. I tried to remain calm and even told Ms. Snoddy that the property was beautiful and that we had enjoyed our time there up until that point. She responded that she didn't care and told us never to come back.
I told her that her behavior was embarrassing Charlie and the rest of the staff. She then looked to Charlie for reassurance and asked if that was true. I informed her that I would be leaving a review. She responded, and I quote, "PLEASE GO AHEAD. I WILL RESPOND RIGHT BACK. GET THE F*** OFF MY PROPERTY."
At that point, my wife--who had remained silent the entire walk down--became overwhelmed and responded, "Can you leave us the f*** alone? We are leaving." Charlie had his phone up, possibly recording, and said, "So now we are cussing." I responded that we are all adults and that we were being harassed, especially since Ms. Snoddy had just used profanity toward us. She then called me a liar.
I have never felt so disgusted and disrespected by someone's behavior, especially someone in her position. She was very proud to state her title and first name, but when I asked for her last name, she said it was none of my business.
To whoever oversees Ileen Snoddy at Superstition Mountain: I would appreciate a response. Her rage did not come from nowhere, and I highly doubt this was the first time she has acted this way. We paid a significant amount of money for our engagement photos and chose this location because of its beauty and the positive things we had heard.
My soon-to-be wife left in tears, her makeup ruined, and we were unable to get the photos we wanted in front of the White Chapel. I felt physically sick from the stress and anxiety caused by being chased down and yelled at for several minutes after we had already apologized and were leaving.
When we reached the exit, the same three staff members were there and were extremely polite, wishing us a great day. I apologized again for keeping them late and mentioned that Ms. Snoddy had suggested we compensate them. One of the men laughed and said it was absolutely not a problem.
We drove an hour to visit this property and had planned to return for future events. After this experience, we feel completely unwelcome and unsafe returning.
Responding To Kat P. Property manager, I completely understand but to act as if we weren't there prior to closing and we had no knowledge of the closing being 4pm which I stated and apologized to all the workers because I do respect peoples time gives Ileen Stoddy the right to harass and disrespect us causing harm while walking down a mountain ? I would like to be reached out by Ileen Stoddy boss and have you guys figure this out it was beyond unprofessional. read more