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Superior Van & Mobility

5.0 (1 review)
Closed • 8:00 am - 5:00 pm
Updated over 3 months ago

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6 years ago

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Diamond Medical Equipment - untitled

Diamond Medical Equipment

(3 reviews)

Great helpful people working here, they assisted me with the scooter for my hubby and made sure I…read morewas good with the way it works. Highly recommend.

I have power of attorney for a loved one who is both elderly and profoundly disabled. We began…read moreusing Diamond approxately 10 years ago when I brought him home to care for him. Things went well for several years. Then things changed. In the last few years, I have been treated disrespectfully by their bookkeeper and at least 2 other employees. My loved one's PCP prescribed necessary medical supplies - some very personal. Someone at Diamond unilaterally began sending one half the number of certain supplies prescribed by the doctor - without even telling me. Also, the bookkeeper called and interrogated me about how many of certain items we had in the cupboard. They seemed to be making inappropriate judgments about how many we use. I was in the position of explaining to her why we use the number that the doctor prescribed. They also refused to send supplies because they apparently decided that my loved one is in a nursing home and not in my home. He was in a facility for a few months 10 years ago. Not since. I am a retired diplomat and attorney. I have a fairly thick skin. However, on more than one occasion I cried as a result of phone calls with them. IMHO, someone(s) has an issue with people who receive Medicaid, since the items they were so worried about are those paid by Medicaid. People who are elderly and disabled have a rough time - as do their caregivers. They deserve to be treated with respect. Period.

Superior Van & Mobility - mobilityequipment - Updated May 2026

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