I was very pleased with this company. I know I'm not the only one that needed to get their car…read moretowed after hours. In fact, I find that it always happens to be after hours when my car breaks down. I called them around 6:00 p.m. on a Friday to get my grandmother's car towed to Firestone. This was about a 4-mile tow. There was not one tow company willing to help my grandmother until we contacted Newcomb Wreck and Recovery. We were in a really weird predicament. My grandmother had caught a ride home when her car broke down around 5:00 pm. She took the keys with her because she had to get into her house (of course). This is important to note, she was only a quarter of a mile away from her car. Easy walk for most, but bad for my 71-year-old grandmother. We needed someone that would drop by her house and pick up her keys and then tow the car. Newcomb was the only one that would help my grandmother out. I judge a company based on how they treat my grandmother. They treated her as if it was their own. I was so pleased with their help. I will be using them again if I need their service. Special thanks to the overnight guy that was working on (1/28/2023 sorry I don't remember your name but I hope you get recognized within the company for your fantastic customer service). And also special thanks to the guy that towed her car for me. He was very and stayed in contact with me and worked with me to the best he was able to. If it wasn't for Newcomb Wrecker and Recovery, I don't know what I would have done!

My husband was in an accident, but not at fault. We offered to pay the tow truck driver cash or…read morecard to take my husband's truck to his mother's house. He refused to give us a price, and danced around it until we gave up. Then, when I went to retrieve his personal belongings, they flat out refused to allow me to access his vehicle even though my name was on the title as well. Stating that they had to have the insurance call them and pay for their towing or storage fees or we pay their towing or storage fees. After I already offered to pay them to take it somewhere else. They were very rude and very unsympathetic about the fact that my husband did not cause this accident somebody else caused it all I wanted was his personal belongings.

We cannot say enough nice things about their service. When we had a tire blow out on the interstate…read morein the rain, the nicest guy changed our tire for us and made sure we had enough air in our spare before he left. He did not charge us an arm and a leg either. Showed up fast and fixed is up when no one else could.

Donny picked my broken SUV and me up today at the AirBase …read more He was courteous, friendly and even took a picture underneath my car to show me what had broken. I appreciate his kindness. Definitely will recommend your Company to others . Thank you again for helping me out, I had to wait almost 2 hours but understood it was a very busy Day. Renate Groves

the person I talked to over the phone was no help. he was rude and kept me on the phone for too…read morelong when he wasn't available to come tow. after he told me he wasn't available, he called me back to waste more of my time when I was on the phone trying to call other tow services

I called them. They were very fast to respond to my call. They towed my truck to the shop. when the…read moredriver showed up he was very friendly and professional. I will use them for all of my future Towing. I would recommend them to all of my family, friends and everyone else

My boss called Definitive Care Towing for recovery after one of our utility trucks broke down…read moremid-route. From dispatch to pickup, communication stayed clear and professional. The operator handled the truck confidently, accounting for its height and added equipment. The operator ensured a smooth loading process, thereby saving us time. Drop-off was coordinated smoothly with our maintenance yard, and most of all, pricing was consistent with what was quoted and reflected the truck's size. For commercial towing needs, the service felt dependable and worth the expense.

Had a great experience with Asher Wrecker the other day, and our tow truck operator, Robert. I had…read morea non-running vehicle that needed to be towed from Little Rock to a storage site NLR. I was given a price immediately, told by dispatch when to expect them at the address, and that happened quickly. I was sent texts when the tow was assigned, and when they arrived. Robert specifically was polite, knew his stuff, and professional. The entire process, which I initially believed would be a huge PITA, was in fact smooth and seamless. Very impressed!

My car broke down and Seth with Asher Wrecker came to tow my car. He was fast, extremely…read moreprofessional and gave me great advice on where to take it (the insurance company had given me bad info on where to have it towed to). Couldn't have asked for a sweeter, more helpful tow truck driver. I highly recommend Asher Wrecker.

I had ordered 4 new tires over the phone the day before and contacting my credit card company of…read morethe amount since it was a high purchase with the quote given to me on the phone, and I had asked the total price with taxes included, balancing, mounting, and was given a certain quote. I had told the person on the phone that I would be sending my credit card with my husband to pay, but NOT ONCE did they tell me there was an extra 3% surcharge if paid with a credit card; they mounted the tires, put them on my car, and when done than they decide to tell my husband of the 3% surcharge that was like $18.00 more added on if he swiped my card, but what was he supposed to do just drive off, that's theft or have them remove my tires?? My husband had went inside and even repeated the quote back to them before the tires were mounted, and NOT ONCE was anything said about a surcharge or asked how he would be paying for them. They didn't even have a sign placed in a visible location that stated the surcharge; it was located on a bulletin board as you entered the garage area where customers aren't allowed. Now how is that even legal? I called back up there after my husband informed me of the situation once he was back home. I tried to explain to them that I WAS NOT informed about the surge charge beforehand and I wasn't expecting to pay that extra $18.00, I got met with them NOT caring and rudeness to the point I told them I'll NEVER do business with them again! Now, if they had informed me that they charged the surcharge on Credit cards I could have made a choice if I wanted to finish the transaction on the phone, but they took that from me by forcing my husband's hand to have to swipe my card after the service because he didn't have the cash to give or a check to write and that is just Bad business ethics and just plain wrong!! ERR!

Our office van had a flat in our parking lot and we were unable to properly jack it up to put on…read morethe spare. Even if we could, we would still have to drive somewhere else to have someone fix it on their schedule. On Call quickly sent a repair truck and they were able to jack up the van, remove the tire, repair it and put it back on in a matter of minutes right there in our parking lot. Very convenient.

Needed roadside assistance on a Sunday morning in Little Rock. Roberto was quick to arrive, highly…read moreskilled, and courteous. Very fair price. Highly recommend! Roberto is the best!

Roberto was quick, upfront and gave me a great quote. We blew a tire on a horse trailer with 2…read morehorses on it. He actually replaced 3 tires for us and got us rolling! He was prepared when he arrived and communicated through out the entire process!