(2/5) Today I…read morepurchased a brand-new garbage disposal from Lowe's in North Naples for one of my customers. When I arrived at the job site and opened the box, I found old, dried food still inside the disposal. It was clearly a used item that had been returned and placed back on the shelf without being properly inspected. As a handyman, this meant I had to stop the job, pack everything back up, drive all the way to Lowe's, exchange the product, and then return to my customer's home. I lost approximately an hour of work because of a mistake that should never have happened. When I explained the situation to the service desk and asked if there was any way they could compensate me for the time I lost due to their error, one employee actually laughed and dismissed me with, "Have a nice day, sir." That response was far more disappointing than the original mistake. A manager eventually offered a 30% discount on a future purchase, which I appreciate, but it still doesn't change the fact that I lost valuable work time or that I was treated disrespectfully. Mistakes happen. Selling a returned item as new is one thing. Laughing at a customer who has been inconvenienced by your mistake is another. As someone who spends thousands of dollars each year on materials for my business, I expect better quality control and much better customer service. Going forward, I'll be taking my business elsewhere.

I purchased an LG refrigerator from Lowe's on Naples Blvd. My salesman's name Roberto. He was…read moreexcellent. He knew the product well. He answered every question I had with great knowledge. When we checked out he set a convenient delivery time. This experience went flawlessly thanks to Roberto. I will use Lowe's for all my purchases. Thank you Roberto.

I can't say enough good things about GC flooring I am obsessed with how lovely they are! Mayra…read morehandled a complicated transaction with skill and ease. I was not even in the area. The installation was flawless and the product stellar. I highly highly recommend them!

When looking for a flooring supplier, it's difficult to know where to start. So many times we've…read morewalked into dusty, disorganized flooring stores filled with old sample styles, and employees who don't know the products and are not much help. That disaster ultimately ends with people who overpromise, way underdeliver and simply do not come through. No one needs any of that during a construction project... GC Flooring on the other hand is everything we could've asked for and more! Walking into their immaculate show room that was so organized, neat and full of the latest styles, was just what we were looking for. Mayra was nothing short of a lifesaver for the build-out of our home in Naples. Her style choices were always right on the money. Mayra got to know our goals, and knocked it out of the park. What an incredible design professional! With the patience of a saint she shared one expertly curated collection after another, with so many options, one nicer than the next. Mayra helped us pick the very coolest tile options for all of our bathrooms and the most kick-ass Legno Bastone wood flooring for for the rest of the house. When it came to the mission-critical phase of getting the quantities correct, Sharina worked extremely closely with us to make sure that all of our wants and needs were satisfied. She was always so eager to please when it came to the many changes we made along the way, without fail throughout the entire evolution of our project. Sharina was also eager to lend her very creative eye and expert sense of style when it came to the design choices we were deliberating on. We are so grateful for her help! When it came time to place our order and procure each selection, even in the midst of an epic supply chain crisis every piece of material was delivered early, which is unheard of in this environment. We cannot say enough about what a wonderful experience we had working with GC Flooring and how grateful we are to have had the opportunity to work with Mayra and Sharina! Two intelligent, progressive, design focused ladies who were both sweethearts to work with and nailed the execution on every phase of our project. Thank you GC Flooring! Don and Odette Scacco

We purchased all of our tile from ProSource of Naples. John R*** was very professional and polite…read moreas a salesman. The deliver time and actual delivery was exceptional, within days and no damaged tiles at all. We would recommend this company.

My contractor sent me to ProSource in Naples, Fl. to pick out bathroom vanity cabinets. I needed…read morethem for two guest bathrooms that aren't used often. I had a tight window of time since we needed to travel to Boston for medical reasons in 3 weeks. The staff in Naples were very polite and found a solution in a nice cabinet that could be turned around in 7-10 days. I gave the info to my contractor who gave it to the Fort Myers ProSource rather than Naples . Fort Myers sat on the project. They blew my time frame. I never even got pricing. I walked away very frustrated but I remembered how helpful the Naples staff was so I went back there . Everyone was very apologetic and promised to give me pricing by the following day. It's been weeks now and I never heard from anyone. My project has now expanded into a high end remodel of my house. ProSource missed out on this larger project . Also, I cannot recommend that anyone waste their time with this outfit.

Great company I work for them, and they treat me well. Many beautiful stones, and you do not need…read morean appointment to come in.

Even though Hannah was so very cordial and helpful when I went in to choose the quartz something…read moremust have happened between purchase and install. That very day I noticed the end of the island top looked splotched. Payed little attention though, too many details to attend. Unfortunately those " splotches" did not go away and seemed to get a bit worse. The "middleman" came and took a look and declared that the quartz was defective. He'd have to get Stone Warehouse to take a look and address as that's where the purchase was made by my kitchen remodeling company. Crickets! This is a 9' plus island and well over 48" wide. The entire end of my lanai screen and railing had to be removed and a crane brought in to get it upstairs and in place. Payment was required in advance so I am literally at the mercy of people who either refuse to acknowledge the defect or refused to take the responsibility of checking the slab before it was cut. Either way I'm in a pickle and the kitchen remodeling company has long ago proven they deserve a 0 rating. I miss the days of responsible remodelers, responsible overseers and company owners who have both character and integrity. My crew has none of this!

I had a plumber in to replace some old fixtures on two vintage sinks. The center holes were not…read morelarge enough to fit the new and unique fixtures. I contacted Mark at Real Rock to see if he could help. Two of his folks showed up within 30 minutes, while the plumber was still here, and ground out the holes to accommodate the new fixtures. This was an incredible experience. So responsive, so helpful, and flexible. I highly recommend Mark and his company.

Real Rock is a precision, customer based company. The salesman was very knowledgeable, the…read moretemplating and installation technician's were very professional and are true craftsman. I would highly recommend them.

UMI is more of a granite and marble store then a contractor. In fact they do not sell to the…read morepublic direct you only get prices from your retailer. So I walk in and pick out a slab of granite. The sales rep tells me that slab is the price of a new car. Well that established where my tastes were going. Looking at slab after slab of granite can be daunting. Mrs. K. wants what she wants but I must agree with her choice. Easy right? Nope we had this cool little dance where I would try and figure out what to say yes to. She would just not say I like this Paul. Soooo after two visits and much looking we have picked out two different slabs of granite for two different area's in the house. Did you know that granite comes in levels? 1 through 5 and then precocious. We wound up with what they called a mid level. On a scale of 1 to 5 how in the hell can I pick one in the middle? Anyway we pick out the stuff they then email the price to our contractor and then we get the price. On both my visits here the sales reps were so patient with Mrs. K and myself. They deserved every dime they make. pro shopping tip. Do not shop if you are feeling sleepy. Cuz you then get crabby and into a fight with the wife. LOL

Can't get in without an appointment at their very limited convience. Prices are the highest in…read moreNaples/Ft. Myers. Customer service is surly, arrogant, impatient, and entitled. Other than that...